United States Postal Service

Reviews 4

NI

Nicole A

This USPS may be sued soon if after todays incident I continue to feel as sick as one of their employees caused me to feel a few hours ago. I have already mailed a letter to Management requesting: 1) reassurance I will not be hurt by their hyper-aggressive Employee -- whom I do not know yet who caused a conflict and possibly retained my personal information from my USPS forms; 2) measures to clarify this completely abnormal conflict In short: today I addressed their passport office run by a female Employee whose attitude appeared unprofessional from moment 1: unwelcoming, unhelpful, short rude comments, incomplete advice. Next she chided me for not having filled the forms at home; but it turned out she did have the necessary forms at USPS too, so I wondered why her anger; I went aside to fill them in, all uncomfortable after this young lady’s aggressive attitude. When I returned to the cashier desk to give her the forms, there was another customer filling her forms at the cashier; I kindly asked the customer to make room so that I can proceed with the processing as I had been there before (there was no line); the customer kindly moved, no issues since she was having an entire form to fill in. Instead, the Employee glares at me and on the most hostile tone asks: “Did you just ask the customer to move aside?” I reply “Yes, I filled in my form, she is busy filling in hers, no need for me to wait, right?”; Employee: “Only I say what’s to do, I’m not assisting you anymore”. I reply politely that this is an administrative office and her duty was to complete my process. I’m a teacher, was in a hurry to get to a class to do my own job. I could not wait because Employee was moody about doing her own job.... Next Employee insists she is not assisting me, I ask to speak with the manager, I’m starting to feel palpitations (I suffer from MVP, any strong emotion causes me chest pains). I tell her I don’t want to have a health issue talking to her, she replies loudly I would cause it to myself then….Assistant Supervisor finally arrives, I explain what has happened (by now I can feel my chest pounding, head ache, dizzy, etc); Employee tries to LIE that I interrupted while she was talking to another customer; I ask her not to lie, tell her I have a recorder with me to establish the truth. This out-of-this-world episode happened today at the Ector Dr.USPS; I declined leaving my documents there after a quick call to an attorney partner who advised I keep my info. Given the extraordinary hostility of this Employee, I suspect it was a matter of her chauvinistic prejudices at my European accent, combined with lack of proper training by USPS, and certainly her other private issues in her customer service job. At this point I fear further retaliation and aggravation in my life by this Employee whose full name I do not know, whom I had never seen before. It is an overwhelming incident, one cannot expect such problems when entering any public place. I will pursue exemplary clarification from USPS, and personal injury compensation if my health issue continues, I will request her full name so that if something ever happens to me she would be on a list of suspects with access to my personal data.

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Tyler Lewis

This post office is really bad... There customer service is horrible when it comes to something other then sending mail. I have had issues on over 67 packages coming to my apartment. They would not help me locate, help me find, or even look to see if the package was back there. When I asked to please look for my stuff. They acted like it was the end of the world and I watched the lady talk to someone else in the back for 2mins then come back. She never even looked to see anything was there or made any attempt to talk to the carrier. They said they would leave a note and i would receive a call from the carrier. also they stated that my packages where probably on route... I never got a call and when I went back up there or tried to call there phone is busy or off the hook on purpose so that people have to drive up there. So they just get the run around and never get the help I or anyone would need! Also I came up there 2 times in regards to my packages and waited in line like anyone else. They make me feel as if I am wasting there time and others in line, and can not tell me who to call or where to go!!! "my over 5,000 in value items and work is just gone". Most horrible place ever visited as far as post office. I suggest new positive staff who carry smiles and old style friendly behavior that makes me proud to be an american and respect my postal service!!! This is not right and there are more then 1 review of people brave enough to say something or who has the time to do so online! Hope I get my packages now after this... Probably they will see to it that I never get anything on time or will miss place all my mail. O well.. It needs to be fixed!

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Trent Stevens

I had pretty much the same experience as others have. Tracking said the package was delivered, but I did not get it, and neither did the apartment office. Called the P.O. and got the busy signal, but kept trying. She would not look and said the mail carrier would have to call me back. So I went to the P.O., and I got the black woman that other people have written about here. When I told her what the problem was, she didnt say a word but acted like it was the biggest pain in the a--. I gave her my phone to show her the tracking number, and she made a big show of moving the screen around with her middle finger. Took her forever to go back there and look, but right before she came back I heard her coughing like crazy, probably all over my package. Hey, at least they didnt lose it. I would give zero stars if I could. It isnt just the clerks, but the mail carriers are awful too. My package went missing on Friday, then the very next day the carrier put one of my bills in the wrong box, and the person who got it just wedged it in the outside of the mail boxes. Its a miracle we get anything, and I will be filing a complaint. Theres a lot of talk about how the P.O. is going under, and I hope they do, because with the internet and other package carriers we really dont need them anymore. Were moving to a house soon, and it wont make the apartment dwellers feel any better, but the great thing about living in a house is that you dont have to pick stuff up at the P.O., which means less contact with postal employees.

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Leah Sees

Horrid, even considering its the post office were talking about. I constantly get my neighbors mail, I constantly expect mail that never arrives (which Im sure is going to MY neighbors, who dont even have the decency to walk it down to me, like I do theirs), my clients mail checks in response to my invoice and it gets returned to them, without even a stamp stating why its being returned, I physically watch them drive up to my box, place items in, then drive off, then I get an email notification on a package I was expecting telling me that "delivery was attempted". The icing on this cake comes today, when I get three of these emails in a row, despite being at home and sitting on my couch literally inches from the door and never getting a knock, and when I go up to the post office with my email (not the pink slip, because one was never once left in those three "attempts" and I express surprise that both times its put right back on the truck, Im told "oh, thats how we do it now, we dont wait three days like we used to". So, think about that for a minute - that means if youre never home during the day - or you are, but your lazy carrier has to desire to actually get out of his truck - you have NO WAY TO ACTAULLY GET YOUR PACKAGE. I personally NEVER use the post office anymore - I only have dealings with them when my shipper does not give me a choice of carriers. The worst part - when you complain, they get nasty. I actually had a carrier leave a note in my box inviting me to f*** myself.

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