DFW Collision Center - Grapevine

316 E Dallas Rd, Grapevine, TX 76051, USA

Address:	316 E Dallas Rd, Grapevine, TX 76051, USA
Phone:	+1 817-601-3245
Site:	dfwcollision.com
Rating:	4.5
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–12PM Closed

Location

Photos 10

Reviews 20

Jaime Fernandez

Without a doubt when you have an accident the first concern everyone has in selecting a repair center is TRUST. We all wish the shop is honest, trustworthy and dont overcharge since most of the time it is very difficult to assess unless you have basic or extensive knowledge/experience of car mechanics (which most of us dont). Therefore we try to reach out to friends we trust and can provide good meaningful experience of any trustworthy center. Well, DFW Collision and Mr. Shawn Marchant is that shop and manager that can provide that peace of mind we need. My son had an accident and our insurance company referred the case to DFW Collision. I met with Mr. Shawn Marchant and he showed honesty and responsible attitude throughout the entire the process. They repaired the car in a timely manner without any surprises. Everything Shawn said, they did. I was pleased of Shawns trustworthiness but it was not during this repair that I became extremely satisfied of his professionalism and commitment. The true validation came 85 days later when we had to bring the unit for re-work. The ball joint installed during the first repair had a manufacturing defect and while driving through the airport the wheel disconnected and we had to tow the car to a shop. At that time I never associated this accident with the repair performed by DFW collision 85 days prior. Therefore I took the car to a shop close to my house. The shop indicated that the ball joint and the upper arm needed to be replaced (this is a normal thing due to normal wear and tear of this part) and the cost was $663 without the cost of replacing the tire that was damaged as a result of the wheel coming off. This is one of those unexpected and undesired moments that affect our expense budget for the month. However; the manager of this shop told me that he noted something out of the norm in our case because the part (ball joint) looks pretty new and the asked me if we had experienced an accident recently on that side. Thats when it occurred to me the accident we had affected that wheel and was repaired by DFW Collision. I called Shawn Marchant, explained the findings and without hesitate he received the car, did the testing, confirmed it was a defective part and repaired everything under warranty even placed a new tire since the other one scratched and damaged. Everything was done within two days. The repair was covered under the warranty. This is true honesty combined with a customer first type of approach. I have to believe this is a culture within this company however I am certain that it is Shawn Marchant’s modus operandi toward customers and that is worth to recognize. It’s sad to acknowledge that this is not the normal practice in this industry but I was blessed to find the exception and therefore I want to share with others and hope anyone have similar experience with them.

Jerrica Rhea

Took my car to DFW Collision from a recommendation through our dealership. They took care of everything and called me if something was going to take longer. I also go calls to find out if something was different then expected. It did take a week longer than expected, but I got a phone call every day to update me on the status of the car. Brad was very professional and never seemed annoyed with my questions or concerns. When we got the car back, the Air pressure kept going off. I called the office and Mark had a company drive out to my house to reset it. I was very happy with the follow up, and follow through on the one thing I did complain to the manager about. My car looks great! You cant tell anything happened to it. They also cleaned inside and out of it. No funky smells, like you get when you go to the mechanic.

Anonymous User

I took my Traverse in for bumper repair and it was fast and efficient. I was able to drop my car off that morning and the repairs were complete that afternoon. I liked getting the email updates letting me know the status of the repair. Everyone I came in contact with was helpful and nice to work with. I was running late to pick my car up due to the construction in the area but Josh waited for me to get there so I could pick my car up that evening. Being able to drop my rental car at the shop that evening was very convenient. My car was super clean, too.

Steve Champaign

One of the worst customer service experiences I have come across. Anytime you call to inquire about your car, the person on the other end always sounds like you are bothering them. I was never given aname estimated finish date when I dropped my car off. I had to constantly call the shop to find our the status. The majority of the time when I called therected wasnt anyone there to provide me with any info, I usually was transfered to a voice-mail. When I did get the car the wrong grill was installed.

Anonymous User

Josh went above and beyond, brought my gfs Prius in for several repairs from different incidents and figured while we were out of town for a few days we could get them taken care of. Dropped off the car on the way to the airport, and when we came back late at the end of the week, Josh came back to drop off our keys and receipt after-hours. the Prius looks brand-new inside and out. Everyone I dealt with was friendly and helpful.

Anonymous User

Good customer service, my repair was done quickly and I was happy with the results. Front desk girl was nice and very helpful. The email updates were helpful, I would give the five stars if they had a better service getting my rental vehicle...Please provide the Enterprise reservation number to your customers for the rental vehicle that would make my experience perfect! Thanks! Dave

Zac Mowery

Had to go back for warranty work and the process was totally hassle free. They didnt try to play any games and treated me the same as a paying customer. Brad was great to work with and I will definitely return here for any type of body work.

Jason Crawley

I had a very positive experience with getting my vehicle repaired. They provided frequent updates on the current status of the repair. They got me back in my car as fast as can be reasonably expected. I wouldnt hesitate to go back.

Michael Arterberry

Worked with Brad and Mark and they did a great job. I was kept posted on how repairs were going and any concerns I had the team at DFW handled. Thanks for making my truck 100 percent again!

Kevin Archer

What a great experience with Jesus Duarte and DFW. They did exactly what they said they were going to do for the bid. No surprises, and great customer service

Andrew Buckner

I had a good experience with DFW Collision in Grapevine. Cant tell there was ever any damage, and Dustin was a great rep for the business.

Todd Johnston

Professional. Always prompt and throrough. Took care of details so I didnt have to worry. Thanks DCC! -->Highly recommended. -TAJ

phetlive

Fix your car here. They will take good care if you and your car will be fix right.

Connie Bradford

Great customer Experience. Did a great job on my car repairs.

Srikanth K

Good service with great customer service

Blaine Kahler

Friendly staff, and they do good work.