Service King Collision Repair Euless

Reviews 3

KE

Kevin Swartz

My wifes van had sustained major damage to the front-end in a collision with a car not yielding the right-of-way. This was repaired by the Service King in Euless, TX. Please note that this Honda Odyssey was brand new (only 2 months old at the time of the accident). (1) It took well over a month for Service King to repair. This amount of time may or may not have been appropriate, I am no expert, but it seemed extraordinarily long a time to fix. Of course, we had to use a rental van that entire time and had to deal with the insurance companies to get them to cover that additional cost, which was not fun.. (2) We experience problems immediately after receiving the vehicle, which we had to literally hound the service agent to fix. These were problems that localized to the exact location of their repairs. These things eventually got fixed, but we had to spend a considerable amount of time to convince Service King that (1) they were real problems, and that (2) they were related to the original repair. (3) Just a few months later, the front end bumper "popped out". It looks to me that some bracket holding it tight came "undone". We took this back to Service King, and they are blaming us for doing NEW damage to it! They claim this is due to rubbing on a parking block. They base this on feeling "roughness" on the underside of the bumper. My wife does recall scraping a parking block (which you have to understand this van has a high clearance so this was a very minor incident), however, this bumper had popped out PRIOR to this incident. We have spoken to Service King three times about this, and they REFUSE TO COVER THIS UNDER THEIR WARRANTY, and they continue to blame us for causing new damage! (4) There are other problems which localize to the radiator and other parts in the front end near the original damage which are not working correctly, Service King NEVER did fix these, and claim that we need to spend our own time to get Honda to fix these under the manufacturers warranty - even though these parts worked fine prior to the accident (this was a brand new vehicle). (6) After receiving a second opinion on some of these issues, we found out after the fact that ALL OF THESE REPAIRS were performed with refurbished parts. Please keep in mind that this vehicle was only 2 months old at the time of the original accident. Now, to be fair, our insurance company (Progressive) probably authorized this use, but that is a separate complaint... (6) This is just an aside, there is another collision repair shop on the other side of the street: "Craigs Collision Repair". We delt with some of these issues independently with them; Craigs charges a full 10% on labor, and when I compared estimates from both shops, Service King marks up additional labor for menial tasks which I am told that customers should not be charged for. In the end, I had some minor damage repaired on my car for a full 20% less at Craigs, compared to Service King ($800 instead of $1000). In summary, Service King may have fancy commercials, and admittedly they seem friendly when you walk in the door. However, they do a horrible job of repairing, they use substandard parts, they mark up the cost of labor and over charge you, they will waste your time, and in the end they do not honor their warranties. Buyer Beware.

SE

Sean Gray

I couldnt be more disappointed with the service I received with the repair of my 2009 Honda Accord. Due to poor quality and/or workmanship, I made 4 unsuccessful attempts to pick up my vehicle over the 31 days it was in the shop. While inspecting my vehicle during my first attempt to pick it up, I noticed that the scratches/damage on my side-view mirror where never repaired. Im not sure how something right in the middle of the repair work could be missed? During my second attempt to pick up the vehicle, I found that the scratches on the front quarter panel were not corrected, and there were spots on the rear quarter panel and near the side-view mirror that were not repaired. Again, how can something this obvious be missed prior to presenting my vehicle? When I returned for my third attempt to retrieve my car, the rear bumper did not line-up properly with the upper-portion of the car body. It was frustrating having someone tell me that the mismatch was the result of my car not being "stamped" properly . . . this, despite the fact there werent any issues prior to the accident. On my fourth attempt to pick up the car, I couldnt open the gas cap cover. Evidently, the internal spring wasnt re-installed when the cover was replaced. With all of the talk about quality control teams and checks, I was beyond frustrated to have problem after problem surface with each attempt to get my car. Besides all of the aforementioned problems, I was also disappointed with all of the update calls promised that were either never made, or made hours after the agreed-upon time . . . or not until the next day. On top of the poor quality of body work and quality checks, even the car wash prior to presentation was second-rate each time. Im amazed that anyone would present my vehicle for inspection when it was obviously not cleaned as promised. Needless to say, I am not satisfied with this transaction. I turned down using a body shop closer to my home due to a more favorable experience I had at this shop a couple of years ago. In the event I need a body shop again, I have no choice but to look for another alternative.

JE

Jennifer McDonald

Sadly we are a repeat customer and were so impressed with the service last time. This time around though not so . much. Repair job is sub par and communication regarding the car w the advisor was just painful Review update: 7/6/16 I am now changing to 5 stars due to the following update. I am believer in transparency and therefore I must admit that the above review was hastily written and perhaps a little harsh on my part. My car was there during a time when service king was experiencing an onslaught of hail damage etc. As mentioned we have had previous repairs done by service king which we were very satisfied with. Anyway as mentioned I was not completely satisfied this time around but I did make the mistake of not advising them that I was disappointed with the service or giving them the opportunity to explain or fix it and I have always felt that customer should give a company a chance to fix issues which in this case I did not. I even had overlooked emails that had been sent to me by service king requesting feedback I instead just gave a hasty review never expecting anything else. Anyway, the manager has personally reached out to me make things right. He has gone above and beyond to correct any issues and even thanked me taking time to help them improve their service. So please do not hesitate to use Service King as we have definitely have had more positive experiences than this last issue. Mistakes and miscommunications are always bound to happen and the mark of good company and customer service is correcting any mistakes or issues and working to resolve it as they have done. I am so very impressed that they quicky wanted to resolve any problems I had. Do not hesitate to use Service King I am confident they will take care to make you a satisfied customer.

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