Address: | 2044 W State Hwy 114, Grapevine, TX 76051, USA |
Phone: | +1 817-424-3618 |
Site: | extraspace.com |
Rating: | 5 |
Working: | 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9AM–5:30PM Closed |
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Jenn W
This place is clean, well maintained and secure. But more than that, the staff there are unbelievably amazing. Both Lexa and Elaine were exceptionally supportive in helping me navigate through a most difficult time when I was moving the belongings of friends into storage there. My friends had to give up everything to go out of state for cancer treatment, and Lexa and Elaine both worked tirelessly with me to coordinate with my friends out of state. They were patient with me when I was frustrated with the difficulties of moving my friends belongings even though my issues had nothing to do with them. They even helped me within minutes to rent an additional space when I realized I underestimated the size we needed. Truly this staff cares about their customers, even offering to pay some of our expenses out of their own pocket to assist my friends in need! These individuals go so way above and beyond to care and help their customers - there are just not enough words. Thank you Lexa and Elaine! Your help was so very appreciated.
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Barbara Weinberger
THE BEST! Ive used several other storage facilities over the years and can say that the facility, management, online support, security, cleanliness and organization at Extra Space in Grapevine is THE BEST in the entire North DFW area. The team who manage this location really care about the needs of their "guests" and treat us as valued friends, not just an account or unit number. Ive needed several support services during the years Ive been a customer. Whether Ive forgotten my access code, lost my locks key, or have wanted to consolidate my belongings from several units into one, the team are always very understanding, knowledgeable about the procedures and my billing has always been extremely accurate. The cleanliness and security of this location and its proximity to downtown Grapevine add to the reasons I would highly recommend this company, location, management team to all who ask!
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Keaton Watson
Just had a very pleasant experience renting a storage space for some of my extra stuff. The facility looked very secure, and clean. Lexa, the store manager was a pleasure. She was knowledgeable, friendly, and conducted her business in a straightforward way. She wasnt pressing to make a sell, she was genuinely interested in getting me set up with exactly what I needed with no extra bells and whistles. I was able to set up auto draft payments on-site with no difficulty. I would definitely encourage anyone to explore using this place.
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Ashley Renteria
I did ALOT of research before picking Extra Space and Im so happy that I chose them, the staff is so friendly and helpful and they really go the extra mile to make sure you have a wonderful experience. Robb is awesome and went above and beyond to accommodate a last minute change he was so nice about everything and helpful it was amazing! If your looking for a safe, professional, friendly atmosphere with great prices this is the place and they will take care of you! Thank you gentleman!
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Bill Boisture
The booking on website was extremely easy and the Estimator took all the guesswork out of it. I got a phone call from the local location within minutes of completing the online reservation. Visited the office to complete the contract and pay arrangements. Explanation was clear, complete and professional. Justin is an excellent representative for your company. Shipment goes into the unit tomorrow and we are expecting a positive experience.
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Jenn Rene
I needed a small storage for my things and found the best place. Not only was this place nice, but the service was even better. I was helped out by Derrick. He was really helpful, honest, and very nice. It felt good knowing that there are still people who really care about there customers! Great customer service makes a difference.
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Andrea Hawes
Super clean facility and the new manager is very friendly and knowledgeable. I will recommend this property to everyone I can. Diana made me feel like I was a member of her family. I have never meet a Manger who was so nice and service driven. If all mangers could be like her there would never be a need for reviews.
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Chap Alisha
And Patrick are very customer service oriented was able to help me with my storage needs Iris went above and beyond to make sure that I got the unit that I wanted I would recommend Extra Space Storage to anyone for your storage needs thank you again Extra Space Storage for providing me with great customer service
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Chris
I was going to go to another storage unit nearby to ExtraSpace, but no one ever returned to the office. I came to ExtraSpace Storage and got quick service, friendly assistance, and actually got a good deal on the unit I rented. The space is clean and the grounds are well kept....I can definitely recommend.
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Anonymous User
The management at this location is extremely friendly and helpful. We chose it for the great price per sq. ft and were so happy with our decision that we have rented two more units for our business as well! Clean, well lit, secure and a great price. Cannot ask for more than that!!
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Dave Jones
They were real patient with me. I stopped in and was going to go to u haul but Derrick called introduced himself and he was straight forward and let me know he had one space left. Great customer service and trustworthy also helped me get and ideal how to pack it. Thanks a lot man.
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Tracey Lane
Rob was extremely helpful, informative, and professional. I appreciated his thoroughness and speedy efforts: he got me set up quickly, and I was in and out of there in a short time. The facilities were in great condition and clean, well-lighted and secure. Two thumbs up!
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Steve Daugherty
I needed some additional space temporarily for my business and called 10 minutes before they closed on a Saturday. The staff was great and they stayed until we finished making sure everything was perfect. The units are very clean. Elaine and Lexa are just delightful
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Anonymous User
I went to this storage unit because the prices beat everyone else in the area. I was very pleased to meet a friendly staff that was able to accommodate my needs to store a 3 bedroom house on 2 weeks notice. The units were clean and the security is excellent.
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Anonymous User
Great location right off of 114. The storage unit and buildings are very clean and the staff in the event you need them have always been very accomodating and friendly. Their prices for comparable units are much better than Public Storage right up the road.
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Katherine Rhodes
Chris was a tremendous help in selecting a storage unit. He showed me additional options in case I changed my mind. He explained any questions I had and was very helpful. Easiest transaction i have had in a long time!! Definitely recommend this location!
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Nina Lee
Just got a storage unit the other day. It was so clean, you can drive up to your unit, and the most helpful accommodating staff. I believe Sadie was the one who helped us. Great customer service!!! Wouldnt go anywhere else.
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Anonymous User
The storage unit is in an easy to get to location with clean units. The managers are helpful and friendly. The price was very reasonable. I rented two climate controlled units and have been extremely satisfied.
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Alvin Bell
Lexa did a wonderful job transferring units for me and making sure I chose the best option for my current needs. The service was excellent and I will continue to use Extra Space because of it. Thanks.
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Melissa Hamilton
Lexa and Elaine are helpful and super friendly. They made me feel welcome and calmed any concern I had. I feel like I made the best decision by coming to this amazingly convenient location.