FedEx Ship Center

5200 W Greens Rd, Houston, TX 77066, USA

Address:	5200 W Greens Rd, Houston, TX 77066, USA
Phone:	+1 800-463-3339
Site:	local.fedex.com
Rating:	2.3
Working:	8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–5PM Closed

Location

Photos 24

Reviews 4

Kharima R

So I will start by saying this is one of the worst experiences with customer service I have ever received over the phone. An employer of mine overnighted some items to me on Friday and since they sent it late I knew I wouldnt get to me till the next business day, Monday. Knowing that I wouldnt be home during the delivery time and I had to sign for it I called Saturday, Sunday, and even verified Monday early am that my package remain at the ship center so that I could come pick it up on the way home from work. Trying to be proactive and still I am inconvenienced. I even received a voicemail from a representative that my packages were at the ship center and I could pick them up anytime after 8:30 am. That information was false. Thank goodness I didnt go up there to try to retrieve my package. Let me just say that again good thing I didnt listen to him and run up there for a package that I was told was at the ship center but was actually on the truck and out for delivery. How? I was given the wrong information and somewhere along the way customer service does not communicate properly with the ship center and or the drivers.. So the packages I was told was held was actually out for delivery and I found out around 2pm when I got an email that stated they attempted delivery. So at this point I call them back and ask when the truck will be back because I want my packages to be there when I arrive. They said the truck is die back at 4:30. So I called around 4:30 to see if it was in and it wasnt. I was then quoted a time of 5:45pm. Ok cool. at this point I have already lost it inside but not completely on the outside because I am at work and I must remain professional. I arrive at about 5:55pm and I give the lady my info and she says the truck has not arrived. At this point Im even more disgusted with customer service not only did they misinform me, after work I am having to come to the ship center and wait. Seriously! I dont think they really understood what the problem was here. So I asked to speak to the manager cause I need some answers. Not just any answers ones that make sense. All of my calls were a waste of time and the confirmation call the customers service rep made to me was invalid. So the manager apologizes and I let him know I didnt get off of work to put in another shift waiting for a package that should be waiting on me. He didnt know what to say and he already know I wasnt trying to hear any excuses since I did every thing possible to prevent the situation that occurred. As I was elaborating on my dissatisfaction the delivery truck pulls up at about 6:15 and he makes a run for it. He didnt really run but he went to the back. Said something like let me go get your package quickly so we can get you on your way. The customer service rep that helped me was friendly and so was the manager. The two stars were for them and the way they handled the situation when they couldnt find an answer. The notes stated my package was to be left at the ship center and the package handler should have seen that when they scanned it on the truck. Must have been an oversight. They need to reevaluate their process. I was told by another worker that they teaming up with Walgreens in the future to have undeliverable packages left their for a safe and secure pick up. I googled it and its true. Took them long enough to come up with a plan. Anyway at the end of the day I finally have my packages. Hope they improve on their customer service. I know for a fact I wont pay to get anything shipped via FedEx after this experience.

Anonymous User

$$$ WASTED ON OVERNIGHT as drivers do not follow customer requests. Ordered one item on Friday Second day air, and a second on Sunday with overnight delivery. When I arrived at my apartment on Monday after work, there was a notice on the door of an attempted delivery with a blank to sign to release driver of responsibility, and allow him/her to leave package at door or leasing office. I signed the liability release and affixed it to the door the next morning along with a signed note requesting that the driver leave both the previous delivery, along with the overnighted package either at my door or with the leasing office. I returned later that evening to find two new delivery attempt stickers alongside the signed one from the day before. After contacting Fedex, they informed me my only option would be to wait until the driver returned to the main office, and make a 120 mile round trip commute to this location to pickup the package. Needless to say, I very dissatisfied with the Fedex procedures, and will be using UPS for all future time sensitive materials, as it seems extremely ridiculous to pay the excessive amount to have something overnighted, when the delivery company does not follow the customers orders.

Elle

I work for a company that has a daily scheduled pickup. We moved offices nine months ago and FedEx still has not updated our address in their system despite phone calls, emails, and snail mail informing of our address change. Because dispatch REFUSES to update our information in their system, any time our regular FedEx guy is out and another driver is sent in his place, we find out by no one showing up. This is the SECOND TIME THIS WEEK this has happened, and it happens on average at least twice a month. Our employees are rather sick of their paychecks being delayed because FedEx doesnt pick them up on time. Their phone system is also the worst Ive ever experienced. It takes anywhere from 5-10 minutes to get anyone on the phone if you answer their automated questions. (TIP: Ive taken to just saying "operator" repeatedly; it only takes about two minutes if you do it that way.) The customer service representative always promises theyve spoken to dispatch or their manager and that theyve resolved our problems and we should experience no future issues. Always a lie. I have taken to NEVER using FedEx in my personal life and have advised friends and the other businesses I work with to use UPS.

Paul Calhoun

To say that the "Customer Service" here is NON-EXISTANT would be generous. If you have Trucks and People walking around with your company name on them [FedEx], you would think those are FedEx employees, but in reality the FedEx Ground and FedEx Home delivery personal are ALL CONTRACTORS who dont really care if you package is delivered or not. They Delivered my packages to the WRONG ADDRESS and then once they got them back LIED about when it would be delivered repeatedly. When I finally got the shipment it was delivered AFTER 9:00 PM at night. This week the package I was supposed to receive was simply not delivered even after being on the truck for delivery for 13 hours. When I called their only offer was for me to drive down and pick it up. If I had wanted to drive somewhere and pick something up I would NOT have had it shipped to my House. Was told three times a Manager would call me and specifically the Drivers manager would call me and I never received any calls. When at all possible will NEVER use FedEx for ANYTHING. Will encourage my family and friends to do likewise.