One Call Houston - AC, Plumbing, Drains & Roofing

Address:	520 Sampson St, Houston, TX 77003, USA
Phone:	+1 713-714-4175
Site:	onecallhouston.com
Rating:	4.6
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 49

Reviews 5

Josh Wiederrich

No idea why there are so many raving reviews about OneCall Houston on Google. Personally, my only positive aspects were prompt call center response and sending a plumber to my house the same day. My water heater gas control valve was diagnosed to have failed catastrophically, requiring replacement. Obviously I was interested in remedying this ASAP, as this prevented my water heater from functioning. Let the issues begin: 1) My water heater was still under manufacturer warranty, so replacement parts were free, but the OneCall plumber refused to pick up the parts kit from a local parts wholesaler (literally a 10 min drive from my house). Instead he/OneCall baked the price of a new valve and kit into the pricing. The plumber said most customers just pay it to rush the install the same day (my BS meter was starting to go off by this point). OneCall = $629 total flat rate; OneCall is odd and don’t convey the separate costs for parts and labor (just a lump sum with no transparency). I found out the valve kit is valued at $250, so the labor must have been $379, the remainder. Skipping ahead a bit: other plumbing company in the Greater Heights area = $145 labor ($234 savings). 2) When I balked at the OneCall pricing so I could ensure I was getting the best value, the plumber began pushing me to replace my entire hot water heater for over $1000. I was getting quite furious with OneCall then and decided I needed to shop the plumbing market, and to pick up the replacement control valve kit myself. I went to a different plumbing service provider, and saved over $200 in labor alone (not to mention I saved an additional $250 on the free gas valve kit from the warranty claim). The other plumber was much more pleasant and straightforward, finished the work in a quality and prompt manner. Overall, I am terribly dissatisfied with OneCall and their lazy, pushy plumber they sent. I nor none of you should accept their absurdly high prices and awful service, there are many other plumbing service providers around town.

Sara A Brown

After trying to replace our kitchen faucet on our own we realized the valves needed to be replaced, which was out of our realm of know-how. We called and they sent someone out that night. It was a Saturday night so we really appreciated it as we wanted to get it taken care of asap. We didnt realize the whole building would need water shut-off so they said they would contact our building management to get it coordinated and call us back Monday. I waited all day Monday and didnt hear from them. Finally I called Tuesday and left several messages. Still didnt hear from them (even though the machine says we will call you 7-10 minutes). Finally got a call back the next day saying they werent able to get ahold of our management so we would have to call them to coordinate water shut off. I called and got a time slot scheduled with our building and then called "One Call" back to schedule with them. The morning of the appointment I called them to see when they would be there (as it was already 15 min after the appt) and they said they didnt have me down till the afternoon and wouldnt be able to get someone there in the scheduled water shut-off time frame. By now I was just fed up with tying to work with them and communicate with them. I cancelled the appointment and called another company who came down right away and fixed it all. Also, we got charged $90 for "One Call" to come tell us what needed to be done but then never got them back out to do the work. So $90 down the drain, literally. Im sure they do a good job wth their services but they need work on their communication and customer service. I will say Lupita who I talked to on the phone several times was really nice and apologetic. I appreciated her answering my calls and trying to work things out. I just didnt have weeks and weeks to finally get someone here.

Summer Schoppe

We discovered a gas leak in our backyard on a Tuesday. It was about 35-37 that needed to be trenched Called center point, they came out and took our meter until the problem was fixed. I called one plumber for a quote (since I have no idea the cost repair of this). I called 2 other plumbers for other quotes. I did not plan for the 2 plumbers to show up at the same time, but they did. One call was the 3 rd quote to show up. One call plumber tells me, "I called my boss to tell them X plumbing company is here to give a quote too. My boss told me to give you the same price as X company minus $100.00. The deal is only good for right now! The job will be finished in 1 day." I called my husband to tell him the quotes. He was ok with going with one call. Wednesday: One call sent 2 guys Wednesday morning to start trenching. They started about 830am and finished digging about 5ish. The guys had to leave to go get a part since they did not have it on them. The 2 works and the master plumber came back about 630-7 pm to finish this up. My husband was supervising them. They did not have the proper tools or knowledge how to fix it. So handy dandy u tube was brought out! In a nutshell they damaged the fitting they were attempting to install with improper tools, and needed to purchase more parts to splice the section that was now damaged from the attempted install. Thursday: I called the office about 10 ish to find out where the guys are. The office staff said once they finish the job they are on, they will head to your house. I was

Elizabeth Asnes

The entire team at One Call Houston is outstanding! Everyone from the office staff as well as the technicians in the field are stellar! Let me share my experience of them. My work life requires that I live in an Austin apartment part time. Ive got a rental home in Houston. In October, 2015 my tenants had barely moved in to a very well kept home. Suddenly the plumbing stopped working which made the home unlivable. They notified me promptly up in Austin. After a few brief phone calls between myself and my tenant I decided to call One Call to diagnose the difficulty as well as offer an estimate of the repairs. It was going to be several days before I could drive to Houston. The plumber in the field, who had excellent communication skills, talked with me via phone every day while I was up in Austin. The staff in the office was eager to send emails as progress was being made to repair the plumbing issues. Upon my arrival in Houston, The One Call plumber informed me that the City had to come out to inspect the repairs made by the One Call employees. Every bit of old plumbing from the home to the property line was completely replaced. The trenches were precisely dug and the new plumbing lines carefully laid and connected seamless, one to another. I was utterly amazed by the attention to detail! Needless to say, their work passed inspection! My tenants were extremely happy to live in their home once again with the brand new plumbing that took about a week to install.

JOSEPH TAYLOR

Mike Sheldon was the One Call Houston personnel that responded to the call for service. Another plumbing company had been out as part of the home warranty and indicated that there was no main sewer clean out drain to be found. I relayed these findings to Mike who refused to believe that the drain did not exist. We walked around the house and did not find anything, but again Mike went a step further and got a probe and continued the search. His professionalism and determination to resolve the problem led him to find the main sewer clean-out hidden and then was able to proceed. This action alone spoke to his personal commitment to the customer as well as to his company and we appreciated that greatly. The problem turned out to be major as the lateral line leading to the city line was clogged with roots, made of concrete, and broken in a few places. We moved forward with the replacement and all went well. This was also a few days before Harvey hit so it was great that Mike was able to move this job along and get the work completed in a timely fashion. I know I am going on and on, but Mike Sheldons service and commitment was second to none, top notch, professional, and demonstrated true commitment to himself as a professional and to One 1 Call Houston as an organization. It is people like Mike that make a company great!!!! Keep up the great work and thanks much. God bless and keep. . . . .