US Post Office - Willow Place
| Address: | 12955 Willow Pl Dr W, Houston, TX 77070, USA |
| Phone: | +1 281-890-2392 |
| Site: | usps.com |
| Rating: | 1.5 |
| Working: | 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed |
Location
Photos 1
Reviews 5
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Chelsea Overton
Pretty bad, although there are good days. I’ve had to call many times to complain about not receiving mail/our carrier not taking our outgoing. When I present the issue it seems to not be a big deal to them. They usually give you a very short and rude response, as if I am wrong for wondering where our mail is. Lately the response is "your carrier is on vacation, and their sub will deliver it once all other routes are finished." Who gets vacation three days our of every week? And why not make the business route first? We would be getting our mail at the end of the day, but more recently around noon. Always a mystery on who will deliver our mail and when it will arrive.They often deliver others residents’ mail to our box, and we are getting tired of paying for postage to re-sent out mail that does not belong to us due to this reoccurring mistake. Sometimes when I re-send the mail that does not belong to us, it for some reason gets put back in our box and I did not even have a return address on it (laziness???). There have been rare occurrences where we have had packages just a little bit too big to fit in the box, so I would leave a nice note on the box asking to please come pick up outgoing mail at the front, and it would always be ignored. We are on the business route at a small, privately owned company. It isn’t a very time taking task to come to the front to pick something up every now and then. At one point, we were so fed up with complaining every day, we decided to just be kind to our mail carrier. One of my colleagues kindly offered our carrier to come in any time for a cold bottle of water and a chance to cool off inside, knowing how hot it gets in Houston. He rudely said no as he was backing up his vehicle and drove off fast. He actually came close to hitting her as he was backing up. A polite “No thank you” would have sufficed. Anyway, calling the main 1-800 to complain about your local office is more useful, so don’t waste your time trying to complain to Willowplace. Also, many times their phones just ring, and ring, and ring. And don’t believe them if they say they will call back, I am waiting for a call back since 8 this morning just to figure out where our Saturday mail is and why it wasn’t delivered.
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Pradeepa Venigalla
Unfortunately this is the post office thats in our neighborhood who delivers packages. I have placed an online order for a product and the retailer had promptly shipped the package through USPS. I tracked the package and the status shows it was delivered on Saturday. That evening I went to check my mailbox to get the package, surprisingly there is no sign of package or delivery note to whom it was delivered. I contacted the apartment office to see if it was given in the office. They have assured they didnt receive any packages. I waited all Sunday and contacted USPS on Monday. They have asked me to come back on Tuesday morning to talk to the carrier. Also I have asked my apartment office staff to check with carrier on Monday. When they spoke to the mail men he dont recall anything about particular package whether its delivered or not delivered as he delivers many packages through out the day. As the status shows it as delivered there is nothing much they can do. I got the same answer from the carrier when I spoke on Tuesday morning but he said he would check the lockers and see if he forgot to place the key in the mail box. Surprisingly he did take his time and checked out for the package and placed the key in my mailbox. Yay finally I got my package on Wednesday. I wonder what would have happened if I didnt follow up with them immediately.. But thanks to our route carrier for the extra effort.. As of now I dont know the carrier name but I am gonna update soon with his name. He truly deserves it :)
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Joseph Fiasco
This place has been an utter nightmare for me. Today will. Be the last time I use this post office. If there was less than a 1 star this place earned it. Three weeks ago I mailed a package that got lost right after leaving this facility. I still have not heard anything on it despite it having a tracking number. Since then I have tried three times to buy stamps here. The first time they said to bring in what I wanted to mail before buying stamps. The second time they were closed (Saturday at 10am. Guess they dont open like every other one on the weekend.) The third time was today when I made it in line, right after work, at 440 and stood there until they told a registered nurse still in scrubs and wearing her hospital badges that she would have to fill out special forms to ship four care packages overseas to military and that she would have to come back another day. At that point she was barely holding her emotions together so I helped her take her boxes out to her car. And then they werent letting people get in line because despite having 10 people in line and me leaving line to help someone. "They were closed". This is a sterling example of what is wrong with every experience the US Postal system has. The amount of selfishness and idiocy I saw today was overwhelming and I would do anything to see these sort of shinanigans fixed.
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Alisa Kent
I ordered shoes from Payless online the company sent the shoes in a timely manor but because we were not at home the postman didnt leave them nor throw them over the fence. Instead left a pink slip that gave me the option to have it redelivered when I was going to be home or for them to just leave it at my residence / throw it over the gated fence. Which is what i checked, however when I put anything in my mail box including mail to send out, if it is not sticking out the mailman does not reach inside to get the mail. He just stuffs the box with the new mail and puts the flag down and I usually have to go and take it to one of the blue mail boxes located on 1960. I did ask him about the shoes and the slip that i put in the blue box and he said that I would probably would not receive it, but i could go to the your location to pick them up / of course the hours that was told to me by your postman was til six pm and it was five minutes after 5 when I got there and they announced they were closed even though the doors werent locked and there was people still inside. I am upset that i have been lead astray by your own employee and still dont have my shoes. Please send my shoes back out and just throw them over the fence thank you your prompt attention to this matter is greatly appreciated. Sincerely, Alisa & Michael Kent,
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Uni Kitty1am
I wish I could give them 0 star. I called to find out how to open my mailbox since they change them, and my old key doesnt work. I called the 1-800 number first since I didnt know who to contact. Waited 3 hours for them to refer me to this place. The lady that answer the phone told me straight up, werent you here this morning. I am like no I am just contacting you. I give her my address and she goes again someone was here with your address. I ask her politely did you ask for an ID because is just me and my husband that live at my house. She puts me on hold after I ask her. When she comes back on the phone says well your box is the number 15 and your key should work. Again I tell her we tried on all the boxes, key doesnt even go in. In a deteriorating way she say I guess you need to come her then. If you your has to be serve by this post office, good luck. Unfortunately we stuck with them, this is not my first time having problems with them. However, I understand the mail man makes mistakes. I understand they need it to change my box and is USPS fault for not inform their customers. But please treat your customers with respect, specially if they being nice after waiting 3 hrs with your other line.