AAA Alliance Self Storage

140 S Houston Ave, Humble, TX 77338, USA

Address:	140 S Houston Ave, Humble, TX 77338, USA
Phone:	+1 832-981-5057
Site:	aaa-allianceselfstorage.com
Rating:	1.6
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM Closed

Location

Photos 10

Reviews 9

G. Lott

Inconvenient, unprofessional, and inconsistent. Lease a storage facility elsewhere! I have been a loyal paying customer of this establishment for over 4 years (since August 2011) and had no problems for over 2 years outside of the fact that you only have access to the facility from 7am-7pm and so-called "management" is only onsite from 9am-5pm Monday through Friday (very inconvenient for those who work a typical work schedule). 2 months ago I decided to sign up for autopay for convenience reasons; I went online entered my payment information and checked the box to begin auto pay using this form of payment and received email confirmation of this being set-up. Over a month later (without receiving any notice of late payment), my mother went to my storage facility to remove something from the unit as I live 30+ miles away now and was told that i was delinquent in payments and that she was trespassing. She was told that they do not allow auto-pay to be set-up online and that I needed to complete and sign a paper form and would need to mail it in (due to their office hours being the same as my work hours). I mailed it via the US Postal office less than 1 mile away from the facility only to find that several weeks later they had not received it; this was discovered due to noticing a payment had not been withdrawn from my account. I in turn made a one-time payment online, my mother requested another form in person at the facility while I was at work which I drove over 30 miles to complete. When she took the form into the office, she was then told that I needed to turn it into them in person with my drivers license. If this was the case, why was it okay for me to mail it in initially? Very contradictory. The onsite staff has been very unaccommodating, unprofessional, and have yet to return my voicemail regarding the matter (as I work the same hours that they are in the office). I will be reporting the false advertisement on their website to enroll in autopay as well as their unprofessional behavior to the Better Business Bureau and will pursue legal action if needed due to lost wages that I will have to spend away from work to drive 30+ miles to appear in person for them to accept a simple form. I have since given my notice to vacate this facility and would not advise anyone to utilize this facility as it will be nothing but a hassle and inconvenient.

Stacie Montalvo

I use to work here and I can say first hand this place is not that great. The managers Gary and Bette are very unprofessional. They do not know how to speak to clients especially Gary. If you are from any other nationality he will most likely be rude to you. Also this man wrecked into my car cause damages up to almost $6000. Mind you this a brand new car 2014! He has not paid me in full even though we sign an agreement that he would due to his lack of insurance but each time I have called to collect a payment hes degrading and aggressive. So now I have to take legal action. Units are good if your in a newer building. Gary wont fix any issues you have if you do get an older building. Hell tell you to call the insurance but that doesnt cover rat damages. Ive tried to be overly understanding with these people but its just a lost cause. Im not sure why the owner still has him there anyway while hes working for the elevator company next door also.

Lori Miller

I currently have a unit here and I agree that the management is unprofessional and discourteous. I had questions about a letter I received and some charges/late fees and Gary was not able to explain them clearly and became very agitated with me because it didnt seem right to me and I wanted a clear explanation of the charges. Luckily, his wife heard us arguing from the back and came out and did a much better job. She remained calm and was able to clearly explain everything to me. He was very condescending to me and they believe their computer ledger is "God" and theres no possible way for computer or human error to occur. There is no customer dispute/satisfaction system in place or any way to reach the owners. (They dont deal with their clients). This company also rips people off with the way they do late fees. They also either charge $10 or $20 to send a non-certified letter in the mail. Ridiculous, moving as soon as possible.

Beautifulallday Natural Mandy

It was convenient and affordable. The only issue I had was the inside storage doors or not tall and wide enough, I couldnt get my sofa in the storage. Which was a bummer! Im reducing my stars to two from four because if your doing a promotion on marketing and requesting reviews for money off bill you should honor it, and when you say your going to call the customer back you should do so. Your wife going to the hospital has nothing to do with me, and Im sorry for her health decline, but I will not be talked to like Im a child when the last time I checked I was grown. The reviews I read about rude management was right, I couldnt believe it but when it happened to me it was dead on the head. Im the consumer and its my money that keep you going. I will call the better business bureau if I dont receive my discount you can bank on it. I never really relied on reviews to business but maybe they are reliable after all....

Ryan Corcoran

The WORST storage facility I have ever encountered. The insurance company they sell you doesnt cover loss by rats... This storage facility takes NO PROACTIVE measures against rats...no traps, nothing. I went to move out of my storage unit and found my possessions had been ravaged by...you guessed it...rats....feces, chewed possessions everywhere. When I asked why there were no traps they literally said, "Oh we cant do that". Instead they directed me to their insurance company saying that "They make it easy to file a claim"... Doesnt matter if your property is not protected.

Ely Salinas

Realmente lo que cobran por un storage que se llueve adentro,comprarle un seguro que no se hace responsable, eso no tiene precio,con un Am sorry!...no se remedia...y ni una estrella se merecen, pero la puse x que no me deja opinar:/

crystal Hal

I loved it the staff was so helpful. If I had to come back Im putting my stuff here. Thanks guys

Roderica Smith

Great customer service and roomy storage space!

bugsway Deleon

Great price, very safe place