Innovative Automotive

Reviews 5

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Lynn Klamt

2 very poor experiences! #1---In mid 2016 I took our Land Cruiser to Innovative for a simple oil and filter change. Provided them with 2-5 quart containers so the correct amount of oil (less than 7.5 quarts) would be available for them to complete the oil change. After picking the vehicle up and driving it for a few days, I realized there were no containers with what should have been unused oil left in the back of the vehicle. I then realized that the mechanic at Innovative Automobile had put all 10 quarts of oil in the vehicle! At that point, I immediately returned to their shop where the mechanic admitted he had, in fact, put all 10 quarts in the Land Cruiser! The co-owner (Joe John) gave me a business card offering a free oil change for the mechanics mistake which I still have in my possession. However, as a likely result of the vehicle being filled with 2.5+ more quarts than recommended, immediately after their mechanics mistake, the Land Cruiser started to burn 1+ quarts of oil every 300 miles versus none previously between oil changes. #2---Made the mistake of giving Innovative Automotive another chance. Early morning on 12/27/16, I took our 2000 BMW to have an oil and oil filter change done; to have a new fuel filter installed; and to have the mass air flow sensors cleaned. In addition I wrote up other engine hesitation symptoms for their evaluation. Near the end of the following day (27th) I hadnt heard anything from their shop so I called to find out the status. I was told that Matt (the co-owner) was out sick and that he had left a message saying he didnt want to work on my vehicle! In that this response made no sense, early on the 29th I went to see if Matt himself to talk with him thinking that he would agree they could do these simple services. Immediately and throughout our conversation he was combative even to the point of apologizing for that behavior by interjecting that he didnt feel good. Rather than any semblance of offering help, he simply stated over and over that his mechanic(s) didnt feel “comfortable” working on the car and that was final. He added that “we do not have to work on every car that is brought to us”. I was stunned as the car had now been there over 2 days without their contacting me and now I am being told no work will be done. His saying “my mechanics dont want to work on the car” made zero common sense. And, if you think being treated this way in the face of such simple service requests makes no sense, I would certainly agree. What mechanic cant complete an oil and fuel filter change? I then took the vehicle to a family owned repair shop in Colleyville who had no hesitation in completing all the above mentioned work. If you care about how you are treated and desire mechanics that know how to change and add the correct amount of oil and complete other simple services then my advice is that you should definitely consider looking elsewhere.

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Jarred Kelly

To elaborate on my review. Ive taken my truck in to Matt and his staff for fixes that are big or small. They get everything done right. They make sure before they release your vehicle to you that everything is done with your safety in mind above all else. They dont try to add extra fees in here and there, very straight to the point. I ask them to do a lot of things and they always have a go get em attitude and are always yes we can. I love the fact they dont make any promises up front like most other shops just to get your business in. So theres no room for let down. And theres no lies. I 100 percent trust Matts leadership, outstanding fella and seems to have a great moral stand. All you can know is that these guys here are professional and do the best work out there, and do everything in heir power to get you up and going with a healthy vehicle. Theyll even go as far as if they dont know the answer they sure will try to figure it out! If you want peace of mind dropping your vehicle off somewhere I couldnt recommend a better place. As long as Matt is the man in charge Im a customer. And truth be told anybody that has ever given this place a bad name I feel they are probably those pain in the rear people that are quite impossible the satisfy on a customer service viewpoint. Never pleased, but always ready to criticise!

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Whitney Williams

I worked with Matt at the Grapevine location. He was very friendly and professional. He gave me a fair quote, and stuck to it. His quote came in under half of what Grapevine Nissan dealership quoted me! They put a new axle on, re-aligned and it was driving funny. Instead of giving it to me and letting me complain, he called before I picked it up and asked if I had experienced it before. We decided it was a new issue, so he put on a second axle and re-aligned again, same issue. He sent my original axle to be re-built, and put it on and re-aligned again. Its driving great now (decided it was probably a manufacturer defect and is looking into it.) More than anything, he was honest - he didnt just put the axle and send me on my way. He kept working on the vehicle until the problem was actually solved. Despite having to do the job 3 times to get it right, he didnt try to slide in any extra charges to cover the extra labor expense or try to make it seem like it was my fault to charge me more. (There have been so many times Ive had to argue with people that I shouldnt be charged more for their errors!) He was respectful of my time and kept me in the loop. Ill definitely use their shop again.

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Anonymous User

i bought a prepaid oil service last month. I stopped in there today and they told me that they could fit me in next month. then i told them that I needed an inspection, thats when they said they could fit me in for the oil change now if I pay for the inspection. So I got my oil changed after paying them more money but somehow i failed the inspection due to my heavy tint job. aS I WAS LEAVING I NOTICED A TINT COMPANY NEXT DOOR. Wow... I didnt, know that we were all still putting up with this kind of business in America Bottom line... these people are stealing our money right out from under our noses. DONT DO BUSINESS WITH Innovative Automotive IF YOU VALUE YOUR HARD EARNED DOLLAR AND DONT WANT TO JUST FLUSH IT DOWN THE TOILET LIKE I FOUND MYSELF DOING TODAY. A con is when you give money for service and then when you go to redeem that service.. they ask for more money and still dont provide said service.. I am thinking that I am from Bedford and I will keep my business in Bedford... not Hurst... Innovative Automotive is a scam

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Darla

Innovative is awesome. Matt and Craig are my go to guys. They are open and honest. They stand behind their work and are very reasonably priced. As a single mom, I have been ripped off by my fair share of so called "automotive repair" shops. If you trust Innovative Automotive in Hurst, you can not go wrong. They will tell you up front what needs to be done and they will not over charge you for work that is not needed. I thank God that we finally found them. Just wish we would have found them before GY in Bedford had repeatly ripped us off. We have taken our business to them for close to 2 years and our vehicles have never runned better. Love you guys.......... P.S. If you are new to the area like we were, they can also give great suggestions on other types of businesses too. Matt even helped us find a good dentist up. :)

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