U-Haul Moving & Storage of Lubbock
| Address: | 1613 34th St, Lubbock, TX 79411, USA |
| Phone: | +1 806-762-0307 |
| Site: | uhaul.com |
| Rating: | 3.8 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 100
Reviews 45
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Sean Drennan
Recently moved using a trailer from Tennessee to this location. Pick up in Tennessee was really fast and the employees handled everything. The guy working the lot had the trailer hooked up to my truck before I even want inside to start the paperwork. I didnt realize how cheap it was to use just a trailer. It ended up costing me around $150 including the 10K property insurance add on. I didnt take this option, but I noticed they have options to have movers meet you at your destination to help you move your stuff in. Dropping off at this location: I pulled into the parking lot and got out of my truck. I made it a few steps towards the front door before I was approached by an employee working the lot. He scanned my trailer with his phone, verified my info, unhooked my trailer and emailed me my recipe. All in about 2 minutes standing right outside of my truck. Uhaul made everything a lot easier for sure.
AD
Adam Rosenthal
Everyone was helpful and I hand no issues but I waited 40 minutes after I got there in line and getting everything signed to actually get my moving truck. I thought 10 minutes before my pickup time would be early enough, but apparently I thought wrong for this location. Luckily they adjusted my reservation to match when I actually got the truck. The person with a reservation on the same truck right after my 4 hour reservation might not have been as happy with the adjustment though.
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S Hall
Dont go here for propane unless you want to wait forever. They do charge you by the gallon but EVERYTIME I go its 30-45 min. Today they worked through4 vehicle processing yet I still waited and had to complain to the manager-/owner the only person who can fill bottles evidently. Ill go to KOA. Ridiculous. Took 1 min to fill.
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Audrey Pattat
Fantastic customer service! Bookings/reservations are time consuming, so you have to be patient with them but the guys are knowledgeable and helpful. Used then to move all my belongings from TN to Lubbock and the process was smooth and easy. Will use them for my next move!
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Thom Young
Gave us a truck with air sensors on when I told them they said everything was fine well overnight the tires were so low it wasnt safe to drive. Took it back and more than one tire had issues and they didnt offer to refund anything. Never rent from here ever.
ME
Melisa Crooks
All would have been well, if they hadnt price gouged good during the holidays (truck rentals had been more then dubbed) paying tenets. And yes we checked on there site on prices in other areas and they were the only location to do this. Not good!
PA
Parker Dixon
Simple and easy. These people were very nice and helpful. They made sure to get me the best price based on drop off location for my move from Lubbock to the Dallas area. What more can you ask for? Uhaul is the way to go in Lubbock.
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Corby Kelly
The staff are helpful. My experience booking a truck was smooth. I bought packing material (the boxes are low price) and i forgot a roll of tape i paid for--they let me have a free one next time, no questions asked. Great guys.
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Anonymous User
The above says it all. I called on the phone. Not only was Gary rude, he hung up on me! All I wanted was info on dropping off a truck we had brought from Dallas, and info on how to get to the airport once we dropped it off.
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Whispering Winds
Weekend staff was very accommodating. We were delayed in our move by a few days due to horrible weather from Oregon to Texas. Customer service helped us out with cost. Would recommend them for anyone moving
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Ana Thompson
This place sucks, I have asked 3 times for a manager to call me back about putting a hitch in my truck and I have still not heard back after 6 hours of waiting, guess they lost my business!!!
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Terrell Bibb
I have never rented from here but i have purchased moving supplies. They have a very helpful staff and literally everything you need to move. I think that uhaul stuff is a tad overpriced.
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Rose Mary
The best hours for early bird or procrastinators, very nice employees , the only reason I didnt hive it 5 stars is bc the temperature on the climate controlled 2nd floors is way too hot!
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Marianne James
Was there when we needed them. Have to call and reserve ahead of time. We were stuck 50 miles away. Rented just a few hours and returned. Great customer service.
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Garrott Nalle
Glad I found a place to get propane refills at a fair price. These guys are usually busy but do their best to get you taken care of in a timely manner.
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SWiZ FiSCH
Got charged $200 for a dolly that I retuned, still waiting to see the refund to go thru on their prehistoric system. Never using this service again.
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Joey Alexander
One entrance blocked with trailers, no way to pull around through the lot without waiting for somebody to leave. Extremely inefficient.
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Bonifacio Vasquez
They were nice and helpful but the only thing is that they are trying to get people for more money. On little b.s.
JO
John Gonzales
Great location and some of the friendliest people here. They are knowledgeable and always ready to help out.
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Tyler Sims
This location is awesome! They are very professional and friendly. Highly recommended this location!
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Christopher Bigham
I loved the online self pickup and drop off feature! Definitely fast, inexpensive, and convenient!
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MrMrjbro
Very inefficient, all trailers were scattered and if you have a big truck good luck getting in.
PA
Paul D
Decent U-Haul location. Rented out some storage units there before and never had any problems.
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Julie Solis
The staff is so helpful. Even though they were busy they took the time to help us.
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Karen Zapata
They work with you, as long as you keep in contact with them. Friendly.
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Crystal Garza
Good prices and awesome staff. Very helpful and friendly
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Greg Milner
Great customer service. A very professional operation.
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Dan Hogan
They sell propane but access is poor for mororhomes.
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Allison Allen
Excellent customer service! Explains the process
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Tom Brunson
One stop but get there early, its a busy place.
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Josh Kite
Pretty good but not as good with the bills
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Daniel Salinas
That are good and that got big truck .
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James Harrison
uneventful move everything worked.
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K Northcutt
Great service good box prices.
PA
Patricia Figueroa
Very clean love it. God bless
FE
felipe davila
Friendly service an good staff
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Cyndi Flammini
Staff so friendly and helpful!
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Isaiah Vargas
Always a great staff working
AD
Adeola Oyero
Very friendly service.
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Doris Cleaver
Very nice and helpful
PH
Phillip Griffith
AWESOME service
TR
Trevor Kinder
Great service
AM
Amanda Prado
Great people
SA
sarah acosta
Great staff
KE
Kesha White
Courteous
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