Fidelity Communications

501 E Grand Ave, Marshall, TX 75670, USA

Address:	501 E Grand Ave, Marshall, TX 75670, USA
Phone:	+1 903-938-1302
Site:	fidelitycommunications.com
Rating:	2.5
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 15

Reviews 17

Jeff Whiting

My experience with Fidelity has been and continues to be very dissatisfied. They have came out a lot to try and fix very poor cable and internet connections. But they are unable to fix it because I am still having problems. I may be switching back to a satellite company. Even trying watch a recorded show on a none rainy day and it keeps going out on both cable and internet. It is a shame you cant rate less than one star. And to top it off they raised my bill and lowered the service. They seem only want my money. They are expanding but not fixing.

Brooke Batts

Ive never once had a problem with their customer service. Ive read a few reviews about how the internet is slow.... I thought I had that problem too. BUT, its the router they provide you with, not their internet. I checked the speed at home, and it was the right speed, the router just wouldnt push out very well for some reason. So, if you have to use them (like I do, because there are no other providers in your area), I suggest buying your own internet router, that should fix the problem. It did for me! Hope this helps.

Becca Bohemian

Absolutely TERRIBLE SERVICE. Fees on fees on fees and now we have a monthly "Tech Advancement Fee". So were now paying more money for the same terrible service? Because that makes perfect sense. Every employee Ive ever had to talk to at Marshall Fidelity has had a horrible attitude. Save yourself some trouble and dont use this service provider.

jwbrokersoftexas

Spotty reliability. Slow to respond to problems. - but the bills come right on time. Rude customer service. New fake fee of $6 "Technology Advancement" lol. Value pricing only a hook for "new customers". Longtime customer loyalty is rewarded by charging much higher rates. Plan on paying up to 25 percent more after fine print "fees" and taxes.

Harrison Thompson

For years, fidelity has failed to give me what i pay for, a reliable internet service. Countless times excuses have been made for unreliable service, often blaming my router. After I got a different router, it still wasnt fidelitys fault. The only reason Im still with them is that they are my only option. Fidelity is the worst.

Charles Hunt

I had another local cable company that was providing my internet service. I switched to Fidelity about two months ago to get a lower rate (about half that of Longview Cable). The internet speeds (download and upload) are faster than I have ever had. The installation was quick and flawless. I couldnt be more pleased.

Charles Upshaw

Internet went out and schedule someone to come out and they never came, but lied and said they did and called me twice and knocked on door! I have heard that they are known to lie and be lazy here in Marshall! Do not recommend this service to anyone!

Luke Charlson

Horrific internet connection, it drops out constantly. They raised the bill and the internet is getting worse. DO NOT USE THEM!! I would rather not have internet than pay their high price for nothing! The customer service sucks also.

Jake Shook

Horrible cable can even get on the tv internet keeps going off and on bad service ignore us gives excuses the only reason we keep them because we cant switch and we Scheduled a conference call but they never called

Jamal Lewis

The cable and internet service is horrible. Most if the time I depend on my hotspot from my cell phone for internet, the only reason i stil have them is because no other service providers can service where I live.

Turtle

Their internet service is great! Ive only had one or two times in the past year where the Internet service was slow/down, but they were resolved within a few hours. Their speeds are 100% of what they advertise!

Brandon Jenkins

I call fidelity twice about my internet slow speed and they did nothing but make excuses and ignore me im switching from this internet providers

Kimberly Webber

Internet service is horrible and goes out all the time. Their cable package prices are way too high, and their customer service folks are rude.

Daniel Hamilton

MobiNet huds have become obsolete. Fidelity now serves the Berea community & and Jefferson, Texas.

Jerry Watkins

I have internet and havent had any issues with it.

Vance Coleman

Screwed up the channels.. Called it an upgrade.

Luke Richards

Worst customer Service i have ever seen.