Suddenlink Communications

4949 S Broadway Ave, Tyler, TX 75702, USA

Address:	4949 S Broadway Ave, Tyler, TX 75702, USA
Phone:	+1 888-822-5151
Site:	suddenlink.com
Rating:	3.1
Working:	8AM–6PM 8AM–6PM 9AM–6PM 8AM–6PM 8AM–6PM 9AM–12:30PM Closed

Location

Photos 1

Reviews 19

Michael McAuliffe

After moving to my new address, I was told I could transfer my service by Suddenlink but after sending a tech out they told me that cable was not yet run far enough down the street to reach me. In desperate need of internet service for work and school, I proceeded to try everything I could think of to get Suddenlink to run me a cable another 100 feet down the street to reach my house, offering to pay for the expenses and everything. I would go into the branch several several times a week to check up on the progress.. For over 2 months. Each time nobody knew what was going on, they would assure me that the service would be done by the end of the week, and nothing happened. I was forced to use Hughsnet which is awful and expensive in the meantime, until an overly ambitious tech came out one day, he had no idea what was going on and thought it was just a standard hookup, but had mercy on me and decided to run the cable anyway despite taking nearly 4 hours. It works great now. But for a communications company, theyre terrible at communicating to eacher or their customers. Also, later I found out that they were still billing me for my previous apartment I hadnt been in for a couple months, and despite having my contact info and my billing information set to autopay, they still failed to notify me and instead sent my information to a debt collection agency

Steve Richmond

We have had consistently slow internet speeds and first brought it to Suddenlinks attention five months ago. We pay for 50mbps and sometimes it is as low as .028. They gave us a credit for two of those months but now are charging us full price for reduced service. They diagnosed the problem several months ago as too many customers on a single node... I was told it would be fixed by the end of the year(2016). I think it rates contacting the FCC. On a humorous note, when I asked for a credit last month the billing office said " the problem needs to be fixed, we cant just keep giving credits". That was before she knew the problem was with them. I hope Google fiber comes here soon!

Tori Kelley

Terrible customer service. I came to drop off my DVR today at this location off Broadway. They already close at 12:30pm which is silly to me, but not the end of the world. Nonetheless, I walked up to their door at exactly 12:29pm. The doors were already locked, while the lady at the counter is mouthing to me "I cant, were closed." I think locking your doors before close is the poorest form of customer service. I wouldnt have even been as upset if I had walked in and was told they couldnt take any more customers. But, to have premeditated locking your doors before closing time and turning customers away is just unacceptable.

Rich Cole

Today was my first day with this company. My first impression is they dont give a damn about customer service. After blowing a half day trying get TV and dealing with some rude-aggressive customer service rep I was told somebody would get back to me by Tuesday and today is Saturday. They should consider a name change to sudden disappointment.

Wayne Wedgeworth

Sorry Guys you dont listen. Internet has been one fifth the speed I pay for and they told me everything I has would work. Now theyre blaming the equipment. The line loses internet and I told them signal node was bad, They just dont listen and fix their service. If you have other service available use them. HIGHLY UNSATISFIED COUSTOMER

François Dillinger

This is the only place to pay my bill I have to drive forty-five miles to do anything with my account. You cant even call this office you always get transfered to some out of state call center before you can talk to someone at the local office

Brooklyn Sarcozi

Thank goodness We dont have Comcast cable or we would all be screwed. Comcast has the lowest performance rate and the highest rates from any cable company out there. At least Suddenlink has good people who seem to care that works for them.

James Karolchyk

Monthly bill keeps inching higher and higher. Forced to get a "box" last year like all Tylerites at $72/month. Now monthly bill is at $85/month. Im checking into the Dish network.

Jon Davis

Helpful and Convenient! The staff is really friendly and helpful. While traffic can make getting in and out a bit dodgy, it is conveniently located.

AntiSocail214TEXAS

Jakie is so nice and shewa able to lower my bill . Sometimes its nice to save money

israel vive!

the internet is to expensive .They are charging one dollar more for the paper.

Marlene Frazier

They are willing to work with you to get what you want within your budget.

Cindy gail Turner

Very slow customer service,geeees get some people in here

joe baker

No complaints they were quick and solved my remote issue