Time Warner Cable

550 Westport Rd, Kansas City, MO 64111, USA

Address:	550 Westport Rd, Kansas City, MO 64111, USA
Phone:	+1 866-725-0919
Site:	spectrum.com
Rating:	2.5
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–4PM Closed

Location

Photos 13

Reviews 4

Tiffany Askren

I was hoping this would be fixed so I could leave a positive review. But after over a week I am giving up. I was called about upgrading my internet to a bundle which included home phone, internet and cable. I spent an hour on the phone. Was advised that I would be on a 30 day risk free trial. I asked "Does this mean if I like it I pay for it and if I dont I get a refund?" The guy said "No you will not be billed anything for the first 30 days. If you want to set it up yourself we can mail you the equipment or I can have someone come do it for you and it will be $35.99" I at first said I can do it. The next day I called to have someone come out. was then told it would be $49.99 not the $35.99 I was originally told. So I said no thanks and called back a little later to cancel the installation all together. Spoke with a woman for close to an hour. She agreed to waive the installation all together for the inconvenience. Towards the end of the call she mentioned pro rated charges. I advised her of the 30 day trial I was given. Then again advised I was given incorrect information. I told her just to cancel the whole thing. I cancelled my auto pay. A month later the auto pay withdrew which caused my account to over draw. I called on a Friday. Was told the auto pay was not cancelled correctly in their system and they would credit my account the auto payment and the overdrawn fees within 24 hours. I asked at that time if it was 24 business hours or regular? She said regular. So Saturday came and no credit so I called. Was told it was 24-48 business hours and it would be done on Monday. So Monday came. Still no credit and I called. Was THEN told it would be 7-10 business days. Now frustrated bc I am hit daily for overdraft. I cancelled all services. I called Friday the 12th and was told that nothing would be processed until the equipment was returned. Was never told that with the other 3 phone calls and messages to chat or I would have taken off work to return it. Returned the equipment Saturday the 13th. Called today 5/15 and was told that they now need additional documentation including my bank statement to process the full refund. Advised I had already sent in a letter from my bank stating the overdraft fees and for what dates. Luckily I took out a payday loan to stop the fees from accumulating. I asked for a supervisor was placed on hold for 6 minutes. He stated he was explaining the situation to his supervisor and would now transfer me. Get to the supervisor and she states she needs to place me on another hold for 3-5 minutes to review my account. Because apparently that wasnt being done prior. And the call was conveniently disconnected. 7 calls and 3 times with chat, issue still not resolved and each time I get different information.

Bob Edward

I have had cable with Time Warner since 1981 at all of my residences. I think it was $20.00 a month then. Its gone up little by little over th years until I was paying $69.65 a month by January 2016 for the standard package of about 75 channels (which Ive always had). Then in February this year it went up about $5.00, followed by another $12.00 hike in April and then another $14.00 in June so that I was now billed $99.21 for the same services. Fed up, I called TWC to cancel my service on 5/27. After about 25 minutes I ended up talking to "Tameka" (sp?) I think she said. She agreed to lower my bill to $67.84 for the same services I agreed and at her direction sent in a check for June for $78.63 because of prorating, and was told to expect the new rate of $67.84 which included taxes and fees starting in July. My July bill came and it was $82.54 not $67.84 that I had been promised. I called again on 7/8 and talked to "Jameka" . After about 40 minutes, she said my bill for July and after would be $68.83 total including all taxes and fees etc. In August I get the bill and it is $72.01, not the $68.83 I was promised. I opened the bill late and needed to get the payment in by the 13th so I went ahead and paid it without calling. Then Saturday 8/27 I get the new bill and it is $88.85. This time my wife called because I was angry, and she wanted to try to get the story about what was going on. She talked to "Amy". After over 20 minutes on the phone with "Amy" , she told us that she couldnt help us anymore and our will would be $88.85 until the next rate hike which could come at any time. So after 35 years with Time Warner Cable, I am leaving them and their confused untruthful ways. With all the services out there now, Im sure I can do way better than $1190.52 a year, or $1066.20 a year, or even $814.08 a year for a standard package of 75 channels- most of which I never even watch.

Don Wasinger

POOR. Never have I delt with so many dull-minded dim-wits. I waited in line for 30+ min at the store to be charged more than what I saw online because of a mistake on their part. I would have been able to set up the internet connections from the phone if they hadnt messed it up. So then I was forced to drive tot he nearest store during my lunch break, get back to the office late, and never even had time to grab a bite. Then I called to register my own router and was transferred twice (after calling the number that the numb-skull behind the desk gave me to set up my own router.) When i got someone who could help me with my situation I was put on hold because they said they needed a manager or something and there I sat. On hold. For 30 min. After 30 min. it hung up on me. So I called back and got someone that was actually willing to help me after I calmly let them know that the last time I was on the phone with one of them that I was hung up on after being on hold for 30 min. All I can say is that I truly wish my address had comcast xfinity. I was perfectly happy with xfinity internet. Definitely skip on TWC if you have the chance.

L.A. Lewis

The bastards! When I called to have someone come out to troubleshoot why my cable went out after a rain storm customer service told me that a technician would be out the next day at 1pm, a Saturday. I called them to check on it when no one arrived by 1:30. I was told that a tech would be arriving shortly. When no one arrived by 3pm I called again and was told that I was next on the list. I called again at 5 and was told the same thing. Remember this is a Saturday, so my day is being wasted waiting for someone to show up. I called again at 7 pm and asked to speak with a supervisor who claimed to have called dispatch and that they said someone was on the way. When that person didnt arrive by 9 pm I called once more and demanded that they cancel my service altogether, internet and cable. 8 hours I waited while being fed excuse after excuse. I slept like a baby that night...because I cried ALL night about wasting my day off like that. The bastards!