Automotive Solutions

1021 Neville Ct, Mesquite, TX 75150, USA

Address:	1021 Neville Ct, Mesquite, TX 75150, USA
Phone:	+1 972-285-4566
Site:	myautosolution.com
Rating:	3.8
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed

Location

Photos 8

Reviews 8

Kevin Phillips

Worst auto repair experience ever. I used to call Automotive Solutions my mechanic. For almost a whole year, I was constantly taking my car to this shop, getting repairs made. I always trusted them. Always did as they recommended, as to what repairs to make first, and what they considered to be normal. But in the end, they robbed me blind. My initial repair was for the A/C. They repaired it will no problem. They were quick. They were friendly. Charged me more than I had expected, but the A/C still works great to this day. Then we moved on to bigger repairs. They did a "Tune up" did a transmission fluid change.. This was where things turned ugly. My car ran GREAT before they did these two repairs.. Called me up saying, "Hey, got your car all ready to go." Come to pick it up.. My engine was stuttering HARD and my transmission? Was also stuttering hard. Solution? A Fuel Pump. So. We replace the fuel pump. My engine was running better.. But not fixed. And the transmission hardly worked at all anymore.. So I have them replace the transmission. As usual, they give it back to me claiming that it is working perfectly.. I drive it down the street. That replacement transmission is kicking. Kicking real hard too. But according to the shop. They ALL do that when you first put them in. And it will get better after a few weeks. If not. They said theyd fix it. So.. I start driving the car daily again. Fill up the tank.. Its leaking gasoline.. Turns out that the shop put in a "defective seal" So we had that replaced. Next? My transmission is not only kicking. But leaking. Yet another "defective seal" and some more apologies from the shop. After all this, I took it somewhere else. Had the suspension and oil leaks fixed for not even half of the price that Automotive Solutions wanted for the work. And got it back in record time. (Versus my normal wait from Automotive Solutions.) Anyways, after all that was said and done. It had been a little over 2 months since they put in the kicking transmission. And when I come back to have them fix it? They refuse. "Its normal" they said. They have already added some additives to try and help it. (Which was news to me) And did I forget to mention that when they gave me the receipt for the transmission that they messed up the mileage all of a sudden and according to the receipt it was already out of warranty? Yeah.. Real honest and dependable. I wouldnt give this shop another dime of my money. Id rather pay the dealership then pay these guys. Ive moved over to Mikes Auto Shop in Balch Springs Texas. He does much better work for less than half of the price. And he is quicker too. Not to mention a genuinely honest mechanic. Take my advice. Dont make the same mistake I did. Dont use this shop for your auto repair needs. They will charge you more than double and have you coming back for more. Seriously.

Rex Nelson

The best and most honest shop that I know of and I know of many of them. I work on cars myself and I am not just a shade tree mechanic. I have a personal shop with my own lift and more tools than than you could imagine. I do it as a hobby so I buy and sell lots of cars and fix all of my family, friends and people from Church cars for just the price of the parts. When I get overwhelmed and can keep or just need a front end alignment (that is one thing I cant do because I justify buying one of those machines just for the dozen or so I do a year) I only send people to Automotive Solutions. They only fix the actual problem and dont give you the line that most other places do well if this part is broken then this other one is about to break so you need to fix it too. If a shop tells you that RUN! They are just trying to get more money out of you. Bottom line is they are the best and fairest shop I have ever found! A+++++

Don Theriot

This was the most incompetent inexperience i have every had at a repair shop. My car was near undrivable due to the rotors on the front being warped. I took it in and left it with them to assess the condition and replace the rotors. After their assessment they said nothing was wrong with the rotors are brakes. Any sane person could have driven the car and notice the violent shaking of the steering wheel when applying the brakes. I called and told them they did not check the rotors cause the violent shaking is still present. He said there was nothing wrong with the rotors and would not accept responsibility of nothing getting done or checked. You have a 50 50 chance of getting it done correctly. I do not recommend them.

Greg J

If you are looking for a honest shop that wont take advantage of you do not take your vehicle here. My daughters car broke down on the highway so she had to call AAA. The tow truck driver told her of the nearest shop. I got the address of the shop headed up there on my lunch break told the guy in the office Im sure all it was is that she ran out of gas, so can you put gas in it before you do anything I was told yes after running tests on it they found out all they needed was to add gas and charge me $45 for half hour worth of service. Sincerely stay away.

R Miller

Always a great customer experience. We have several cars and wouldnt take them anywhere else for service. Weve used them for years. Ive had dealers tell me I need this and that while they are doing a Free oil change only to have Automotive Solutions check my car out and assure me most of the dealer recommended services are not necessary at this time. And they were right. They could easily have taken advantage of me but didnt. I recommend them to my family and friends. All those Ive sent over have been happy with the service.

Ben Tabera

I went to a jack leg mechanic once and he messed up my fuel pump, that joker charged me twice as much as AutoSolutions did. They are honest, experienced and very friendly. I will always take my cars here.

Karlton Maydwell

This place is great,makes you want to bring your car back,they have worked on both of my vehicles and they are fast

Elizabeth Witt

He always does a great job for a great price.