US Post Office
| Address: | 686 S Seguin Ave, New Braunfels, TX 78130, USA |
| Phone: | +1 830-625-7736 |
| Site: | usps.com |
| Rating: | 1.7 |
| Working: | 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 10AM–12PM Closed |
Location
Photos 1
Reviews 6
MY
Mykaila Nordberg
They do answer the phone first thing in the mornings... and they tell you to call back in the afternoon. I have a package that was not delivered though tracking shows that it did. They told me that the person on my route that day gave the package to his supervisor and that they could not find the supervisor and please cal back if you dont get it by late afternoon. Late afternoon, the phone is off the hook. It is not busy, it is off the hook. I had the operator check... no voices on the line. 502pm the phone started to ring again, though of course no one answers. I am still waiting on them to respond and have filed a complaint with USPS Consumer affairs (I encourage folks in my spot to do the same!) I have had issues with the folks in that building before. They are rude and dismissive and lazy. I have actually had a lady in there tell me that she didnt have time to go and look for something that she admitted was misfiled. It was a time sensitive document that was overnighted to me due to its time sensitive nature. She told me that it was no more time sensitive to me than what the person behind me had to do in the post office and that I should come back the next day after they had had a chance to look for it. I have put my mail on vacation hold and had it piled in my box when I got back. I have gone days with no mail at all only to have the mail from the missing days show up all at once and be too much to fit in the box resulting in a notice in the box that I had to go to the PO to pick up my (mostly junk) mail. That time, when I got to the front of the three person line, I was reprimanded by a kid half my age for not checking my mail every day. My carrier is a peach... no complaints about him, just that the schedule they have him on has my mail being delivered normally at the very end of the business day or later but that is not his fault, that is the fault of the post master or not having the staff in the places where they need to be. If the package (or letter) is important to you... dont mail it through this office or have it mailed through this office to you.
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Olivia Maxwell
Good Evening, Today while checking our mail we come accross a hand written threatening letter on the back of a vacant box slip from our mail/woman. She also crammed our box full off advertisements. The letter was rude..shes threatening to close our box accusing us of placing the ads in another box . We have never done this EVER! We take them..read them..then throw them in OUR TRASH CAN!..and the best part the mail shes crammed in our box doesnt even belong to us!! Not our names not our address. This is the worst customer service I have ever seen. And on the 4th of July weekend! I have a heart condition and am trying to not be upset..but who does this?? When did it become ok to threaten customers...accuse them...and then cram mail in their box that doesnt belong to them? This postal person needs to understand they deliver mail...they are not GOD! This lady/man owes myself and my family and apology for this. I will be taking this to the highest level of management at the post office. I have the letter along with the mail. Maybe the rightful owners of the junk mail would like their stuff. As a tax paying member of society I belive this is wrong..its rude..and the mail lady/man should not be allowed to act this way towards their customers! You do not threaten customers...or falsely accuse them!! A pissed Off long time customer! P.s. if I could give negative 100 stars I would! Ive also taken this to several news stations. Im tired of the postal employees being able to threaten and treat hard working tax paying customers this way!!
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Nicky B
Went to pick up my mail, and found a vacant slip in my box. I dont pick up my mail every day. I dont have the time, nor the need to get it every day. Most of what I receive is junk. However, I do have important documents mailed to my home address for convenience. Most my other mail goes to a separate box I pay for. I have told them my job keeps me away for periods of time, and my work hours go before and long after they open and close. I was told I can just call to have them place my mail on hold. Lies. Phones dont work. I dont have time to go there every time I need my mail held. Sometimes I get told Im traveling somewhere with hours notice. Not to mention, the mail carrier has no issue dropping off my packages at my house. So why assume my residence is vacant?! Drive over there and check it out, or put two and two together! Now the one important document I needed is missing and I have to wait until Im allowed a day off to go over there and probably get no answers. Worst PO ever. The San Marcos one may be slow, but they always work with me. This one is just awful.
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Katie F
I had a package, prescription contacts, that was marked as "delivered" on October 15th. When the package wasnt there I called the office and talked to a guy who immediately tried to tell me to call back later. I managed to get him to look up the tracking number, and he said it was delivered. I asked where it was delivered to and he said he didnt know. HOW DO YOU NOT KNOW WHERE IT WAS DELIVERED TO!? He simply said that it didnt show where it was delivered to and I would need to speak with my delivery person. A few questions later, he told me to call back a few days later. After two days of anxiety over my lost package, I called back and was told "for sure" it was delivered and that someone must have stolen it. Sure they did. They were contacts, prescription contacts, for havens sake. Someone would have to be pretty desperate to steal those. So yesterday, I got my mail, and there was my package! Yay! Im glad I got it, but that also means that USPS openly lied to me on several occasions about it being "delivered for sure". Way to go, Postal service.
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Albina Komachkova
Their attitude is beyond sloppy and careless! I expected a very important documents for a while from some agency. I called that agency and they told me that they sent a package more than a month ago, they also provide a tracking number. Thats how I found that " a note was left by my door"! Aha... I wish!!! I was very nervous, because I knew if the package has not been claimed for 30 days PO will send it back. How wrong I was! This USPS is SO LAZY and SO SLOW. Well, I drove to post Office, stood in the line with other unhappy customers, heard the similar stories. A female Post Office worker didnt really care of a word I said! IT IS A NOT FIRST TIME!!!! I HAVE HAD SEVERAL SIMILAR ISSUES WITH THE SAME POST OFFICE BEFORE!!! NO IMPROVEMENTS WHAT SO EVER!!!
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Karen Hopkins
Frustrated that our neighborhood mail box console got left wide open for everyone to see into (and take out of if they were dishonest). I tried calling the post office phone number to report it but it would never go through. Then I drove to the post office and the line was out the door. The little side door where you can pick up packages closed at 3:30 pm, so I couldnt talk to anyone that way either. They need about three more clerks at the counter to keep people from waiting so long. I DO want to say, however, that times I have been to mail packages and had to wait in line, when I got to the counter, the clerks that they DO have at the New Braunfels location are friendly and helpful (about the only positive thing I can say).