Majors Body & Paint

6464 Randolph Blvd, San Antonio, TX 78233, USA

Address:	6464 Randolph Blvd, San Antonio, TX 78233, USA
Phone:	+1 210-368-9295
Site:	majorsbodyandpaint.com
Rating:	4.3
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–12PM Closed

Location

Photos 40

Reviews 14

Ryan Burdge

In April of 2016 my 2015 Mazda had been damaged in a hail storm. After calling around to multiple shops I was able to finally find an available appointment from a shop at its earliest, on October 18th 2016 at Majors Body and Paint. That day a supplement was written, and I was told to bring my car... back the following monday (October 24th) for an adjuster from Geico to come by and for repairs to be started. I began calling for status updates on October 26th. Each time I called the phone was answered by Juan. And for a week straight I was told that the adjuster had arrived and that they were waiting on the paperwork to be finalized before beginning repairs. In the beginning I was very understanding and patient since this was the first time I had ever had to deal with an insurance claim and repairs. I called multiple times for the next week, this time, Juan, had given me very vague details about the status of my car and told me that an additional supplement would need to be filed. Finally, on the 10th of November, I had called and was told by Juan that the shop had finally received the proper paperwork and would begin repairs the next morning. After speaking with Juan, I called Geico to confirm that everything was completed that was necessary to begin repairs. It was at this time that I was told that the only supplement in the system was the supplement that was filed on the 18th of October and that it had been canceled since my car was not in the shop when the adjuster came by. First thing the following morning (November 11th) I walked into the shop to ensure that repairs would not be started and had intentions to get my car back as I was 9 months pregnant (Due the beginning of December) and could not afford the rental car once my insurance had stopped paying (30 days of coverage). It was at this time that I spoke with Jr. I expressed my frustrations and concerns and he seemed genuine when apologizing for the inconvenience and stated that my car would be placed as a high priority and that they would help me if repairs extended past the 30 days by deducting the out of pocket rental cost by taking it out of my deductible of $500. I was then again apologized to and was promised that it would not take another 3 weeks to complete. I again called everyday for status updates and was pleased that the supplement had been accepted and repairs were started. After approx. 4 days of calling I was told that the rest of the repairs were waiting on a hood as they had ordered the wrong one and that proper one was on back order. I continued to call everyday and was told that they were still waiting on the hood to arrive. I went into labor on December 4th and didnt call for an update until December 6th. I was told that my car was currently in paint and would be put through reassembly and details and would be done by the end of the week, or monday at the latest. That monday I called the shop and was told that my car was IN LINE to be painted, and SHOULD be done by the end of the next week. When I finally picked up my car they told me that they couldnt get my back hatch to open and that I need to take it to the dealer because it was probably a computer problem. At this point I was completely done with the company, so I took it that day. When I took it to the dealership to fix the hatch, they called this shop to cover the cost of repairs. The owner then insured that his workers did quality work and that they were not liable for the cost of repair. It turned out that it was indeed NOT a computer problem and that they had forgotten to plug in a couple antennas. The Back hatch and passenger side door did not unlock because of their quality work and attention. This cost me an additional $350 on top of the rental cost I accrued. DO NOT BRING YOUR CAR HERE. They will lie to you and cost you THOUSANDS of dollars.

Jason Grizzle

From the friendly staff, to the addressing of every need (if you ask nicely, of course), this shop went above and beyond to fix my vehicle after being hit by an uninsured motorist. Even after getting my vehicle back from repair, I heard a noice I hadnt heard before, and the owner of the shop was on his back underneath my vehicle in the front parking lot addressing it before I left. The owner even provided me transportation to work when they needed to install a backordered part that came in a few days after I got my vehicle back. I highly recommend Majors!

Alan Yoshida

This place did good work but their organization and customer service was not good. Their ability to work with a schedule was lacking. It took almost 40 days to do some body work. If they had a system that kept my rental car time to a minimum is needed. They could schedule my car, call me when they are really ready for the car and I drop it off. Instead they had it sitting for weeks causing me to rent a car for 40 days instead of a week or two.

Laura A

They did an awesome job on my Honda Civic after it needed collision work. They did the work fast and at a great price. Worth every penny!! Please take my advice and take your vehicle here. I am currently taking another vehicle to them. Very trust worthy!

Pablo Infante

There awesome people, and do a great fantastic job! They fixed my car in a month and it looks brand new!! I totally recommend this place there awesome!!

Terry Owen

Professional business have taken several vehicles and work was quality top notch. Highly recommend for anyone needing body and paint repairs.

Ryan Gorshe

Professional business repairs done very well. Of any problems they have no problems going that extra mile and very friendly people

Juan Amaya

GREAT service!! Speedy! Honest, and helpful! Definitely coming back when I need more work.

Cyndi-Marc Levesque

Did a great job of repairing my car, looks good as it did before the accident.

Donte Lewis

These guys are incredible they know exactly what it takes to get the job done.

Bryce Weathersby

Great body shop.. This is our go to shop in the San Antonio area...