Service King Collision Repair of Universal City

2317 Pat Booker Rd, Universal City, TX 78148, USA

Address:	2317 Pat Booker Rd, Universal City, TX 78148, USA
Phone:	+1 210-658-7465
Site:	serviceking.com
Rating:	3.8
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–12PM Closed

Location

Photos 24

Reviews 22

latoya franklin

This place is horrible. I took my car to be fixed and they told me my car would be ready on Friday. I got there to get my car and it wasnt ready and they tell me its going to be ready Monday and I get there Monday still not ready and no body even call me to inform me that it wasnt ready. Then you say will be ready on Tuesday get there Tuesday car still not ready tell me its going to be ready on Wednesday and after 12 and I get a call saying car still not ready will be around 2 get there at 2 still not ready gives 45 min and we will have it ready for you get there get my car back and a piece is broken off in the inside of my car I have a adult sizes foot print on the roof of the inside of my car and a orange yellow stain and I tell the Manger and he said to me we are not taking responsibility for that cause you have kids. REALLY DUDE!!!!. I SAY OK IM CALLING YOUR CORPORATE OFFICE HE SAY CALL THEM THEN. I WOULD NOT RECOMMEND ANYONE TO TAKE THEIR CAR TO THIS PLACE EVER. I all I had was a small bumper problem from being rear ended.

Joseph York

I am editing my original 1 star review. Due to a misunderstanding the part that was ordered for my car didnt show because the order somehow got cancelled. So the part that was supposed to take a couple of days I waited and waited and finally went by. I was HOT that no one had even bothered to call me or check on the status. My initial reaction was to tell Forrest to shove it but after a day I cooled down and went by and accepted that is was just a misunderstanding. After we conversed the part was ordered and painted. I dropped my car off and picked it up the next morning, it was only a lower rocker molding. They did a really good job, the paint matched perfectly on a Sepang Pearl Blue Audi and so far I have no workmanship complaints. Forrest was a pretty nice guy and the lack of communication during the part order fiasco is the only thing preventing that 5th star.

Robyn Ross

I dont hate the place, but I left here highly upset and disappointed with the "technicalities" that are set in place to set me up for "failure".Still trying to wrap my head around how body work takes priority over an alignment. I thought I could use my "lifetime warranty" for something important such as times like this. You have overworked and underpaid mechanics that do a half ass job on repairing the vehicles and a "warranty" that sounds nice, but in reality sets the customer up to be turned away. Valuable lesson learned today thanks for nothing.

Connie Henline

After sitting on hold for at least 30 minutes being cut off when transferred, finally got a live person who stated they needed to check our warranty on there work ( less than 6 months ago) a Manager would call me back! When I called back before close of business, got the same rude employee! who sent me the estimate not the warranty No call all day and they are obviously not standing by there work ** Do Not bring your car to Pat Booker Service King

Nanci Young

we went in for a estimate on the damage on our rear light and we waited 10min before leaving... the front lady said she was waiting on someone to help us.. but there was a guy sitting to her right as well as two others not doing any thing... thanks because we would have never thought to go to Gunn Collision on judson rd who got us in and out in under 5min with very satisfied clients!!!

Kerri Mulhern

I was involved in a hit-and-run and had damage to my grill. I wasnt able to leave my car for more than a week. They were kind enough to order the part for me and I can bring my car back as soon as the part arrives. Everyone was so kind and accommodating. It is a very friendly, clean, and comfortable environment to walk into as well. Thank you all!

Gilbert Ybarbo

Forest is a great guy, the shop did great work but its been seven weeks and I am still waiting on a check they promised me and the molding for the passenger side roof top on my Mazda 6 2014 sky-act IV. But it sounds like they are a good company based on other reviews. I just hope they havent forgotten me.

Rose garcia

After a very stressful time and speaking with the manager I am finally happy with the outcome of my vehicle. If I ever need something again in the future I will contact Sam. He did everything he could to make what was done to my vehicle right and Im so great full he took that step.

Crystal Rivera

I went here to get an estimate, turned out I just needed a small buff to get a scuff out from someone who hit my car pushing a pallet of grass next to my car. They buffed it out for free , it was quick , the lady was super nice about it!

ben dav

It was horrible experience. Save your money go somewhere else. They repaired my truck with cheap parts and now they give me excuses about the part they ordered which is door handle that does not work.

arlora4

Job well done, it was quick and there were updates all through the process. The staff is friendly and they are ready to assist you. Great place if you need your car/truck/suv fixed.

GLYSETTE DELVALLE

I got an estimate within the hour after my accident. Very friendly service, sent me text messages with updates on the status of my repairs. Great customer service.

Patricia Schmitt

Had to tak3 my car back 2 times for them to repair after they had worked on it. 2nd time they said it would take a day, it ended up taking 5 days.

Bob Willis

Only used them as a second estimate required by my insurance company. They did require an appointment though.

TheDrew Hm

Small fix on my bumper. Only took a couple days with great staff. I will post the car before repair later.

Veronika Rosin

it was quick. After an aaccident they fixed my car. i got text and call from them with updates

L Smith

Staff was friendly, and offered complimentary waters while we waited.

Champion Lock

Talk to Ricardo, did a great Job... Thank You for what you do......