AMM Collision

Address:	810 Main St, Schertz, TX 78154, USA
Phone:	+1 210-566-0214
Site:	ammcollision.com
Rating:	4.5
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM Closed Closed

Location

Photos 40

Reviews 16

Max F

My car experienced hail damage and required replacement of it’s hood, roof, left panels, and left doors. First and foremost, the repair was done with extremely poor oversight and quality control. The interior was not protected during the painting process. White primer paint was scattered over the seats, radio/navigation system, dashboard, center console, air conditioning knobs and vents, steering wheel, etc. Most notably, the light sensors (used by the auto headlights, interior lighting, instrument panel, navigation system, etc.) on the dash were sprayed with the primer. In an attempt to cover up the mistake, AMMCC painted over the sensors with black paint, causing their inability to properly function. AMMCC also attempted to cover up the mistake by painting trim panels, abrasively scrubbing surfaces, and ultimately leaving many surfaces defaced by primer paint. In addition, a used large 3M scrubbing sponge was left inside of the engine compartment (possible fire/safety hazard), dirty fingerprints littered the headliner, and a strong scent from the dye (which was used to mask the primer paint and “detail” the car) caused nausea while driving without the windows open. Not only was my car left dirty, but my health and safety was put at risk. On top of all of these issues, AMM damaged trim panels, left areas of metal panels unpainted or improperly painted, improperly installed panels, left metal shavings in the trunk, did not reinstall structural screws and bolts, permanently broke flanged connection points on the plastic bumper, and so on. Everything above was mentioned to AMMCC, and the company assured it would all be fixed. The manager of the Schertz location, Henry Roberts, then, over a course of a week, began what appeared to be tactical stalling and a covering up his shop’s mistake. This eventually drove me to contact higher management. I called the AMMCC shop in Austin, and the manager there was very helpful and expeditious to get assistance for me. An owner of AMMCC, John Caldwell, contacted me and assured that the situation would be handled appropriately. AMMCC filed a claim through their insurance to cover the primer paint damage. The rest of the damage was pointed out in detail and AMMCC assured that it would be dealt with. After the second repairs were complete, several of the above mentioned issues had not been addressed, there were several other issues that became apparent, AND new issues were evident from the second repair e.g. a seven (7) inch key-like scratch (bare metal is visible) across roof rack of the vehicle. At this point, I needed my vehicle for the weekend, so I paid for the repairs in full and told AMMCC that I would return after the weekend to have the remaining issues addressed (at this point the AMMCC rep confirmed that would be acceptable). Over the weekend, my job notified me that I would be moving to another state within one (1) week. Upon returning to AMMCC, I told the same AMMCC rep of the situation and my limited time. I was told that the shop would “NOT have time to fix the issues in the short timespan”, “my car is unfixable since things keep going wrong at the shop”, that “I should contact my insurance company in order to take the car to another shop in the new state and that new shop would file for a supplement to fix the damage [that AMMCC created].” In actuality, my insurance company would not cover the costs because AMMCC is liable for the damage. Accordingly, I contacted the AMMCC in Austin in order to speak with the owner, John Caldwell, once more. He assured that they would “pull out the red carpet” and my car would be serviced properly before I had to leave town. I left the car with AMMCC for two complete work days before returning. Three of eight items were completed, with two of those three accomplished to an unsatisfactory level. In addition to the items above, compounding the issue, I was forced to leave with the windshield spray nozzles and the light sensors inoperable.

Dalia Levy

Great customer service!!! Out of all the Geico Auto Repair Express Shops listed AMM Collision is the best choice. They listened to me and made sure I was happy with my repair. They really care about their customers. I had read their reviews and chose them for that reason. I am the kind of customer that trusts no one!! They made me feel at ease. The best part is that I got my rental there as well. They took two days to repair my car. They gave it back to me washed and detailed on the inside. Impecable!! Thank you AMM Collision for great work. I really appreciate your quality work and great customer service. From Ms Maria in the front to the manager everyone was so nice and made this a great experience. Highly recommended!!! Trust me I only give credit when its deserved.

Amy Dacy

This place is awesome they greeted me at my car since I had my 2 babies and older child with me . I was running late no problem, did everything beyond what they needed to do even fixed where another body shop done crappy work, and to top it all off they cleaned the car inside and out while keeping me updated thru out process. My car looks great!!! So I would like to thank mark and his crew for great work as well as Hayden fullen from geico for doing a great job. Thanks guys

Chris Hansen

I had an excellent experience with AMM Collision, I needed both the front bumper and the rear end repaired, they went above and beyond and delivered 2 days ahead of the 6 scheduled days for repair. They even came in on Saturday to let me pick up my car when they were closed because I needed it for a road trip. Their customer service was both professional and sincere. As a former Mechanic, I would highly recommend them to family and friends.

AMY DACY

This place is awesome they greeted me at my car since I had my 2 babies and older child with me . I was running late no problem, did everything beyond what they needed to do even fixed where another body shop done crappy work, and to top it all off they cleaned the car inside and out while keeping me updated thru out process. My car looks great. Mark and his crew serviced my vehicle with the help from my geico adjuster Hayden fullen

Elias Gonzales

Front end damage. AC not working. Work was very good. There was a problem with the AC after initial repairs were completed. It added a few days to the repair completion, but we were satisfied by the results. They made sure everything was in working order before we left.

Vijaya Botla

I had a great experience with AMM Collision in Schertz: from the quick drop off to regular text alerts on the status of my vehicle. They even fixed a problem I was having after I got back the vehicle til it was resolved. Would highly recommend them!

Erin McNabney

Had a good experience speaking to the manager. He was very customer oriented, knowledgeable and professional. I would definitely recommend AMM Collision to others.

Ruth Rosas

Had a fender bender and my insurance sent us here. Very courteous, kept us up to date on everything day to day. I recommend this shop.

Eugene Riojas

Very friendly staff,very helpful highly recommended

Jay Cross

They are very good and gets you car done fast

Chloe Diaz

Rushed incomplete work. Unenthusiastic staff.

Thomas Taylor

Best collision company Ive had a run in with

RJ Clark

Great place to have your car repaired