2 Local Gals Housekeeping

921 Executive Park Drive 5350 S f, Salt Lake City, UT 84117, USA

Address:	921 Executive Park Drive 5350 S f, Salt Lake City, UT 84117, USA
Phone:	+1 801-747-2122
Site:	2localgals.com
Rating:	4.3
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM

Location

Photos 34

Reviews 5

Mindy Tippets

RIP OFF!! CALL SOMEBODY ELSE... I was very disappointed. I hired this company to clean a house that I just purchased and the home I just moved out of. I dont even think they showed up to the new house, there was dust, finger prints, dirt, on the walls and door jams, the counter tops werent wiped down, the oven wasnt touched. But they spend 4 hours there, at least thats what I was charged for. They said they ran out of time. They didnt even touch the bathrooms. Then on my old home they spent 10 hours and wiped down the walls in the bedrooms, and cleaned 1 bathroom. Did not touch the Kitchen, Pantry, second bathroom, laundry area, they said they needed more time, so they came back for 5 more hours and claimed to have gotten my kitchen done but needed 4 more hours to do the rest. My landlord went to my house told me that the only thing done was the fridge was cleaned and they sprayed oven cleaner in the oven. I emailed them and told them I was not paying for 5 hours of cleaning. They told me my house was the dirtiest house they had seen and couldnt get through the food and grease on the walls and through out. Thats a flat out lie, their was no food or grease on any surface of my house and it was an empty house, how dirty could it be? I told them I felt they have taken advantage of me enough. Ron wrote back and said he was taking the money from my account (after I already told him he wasnt authorized to do so) because I was the one taking advantage of him and he needed to pay those girls. Guess what... Not my problem. They supposedly spent 2 hours cleaning 6 cupboards that my Landlord couldnt even tell had been cleaned. This company is a Rip off and a bunch of thieves. He did take the money out of my account without my authorization. That I am disputing with my bank. Im not paying for services I NEVER received.

Sheri Pritchett

**THINK TWICE BEFORE USING** * I apologize in advance for the lengthy review! * I have a rental unit (that is vacant) that needed a deep clean on the kitchen, the stove was filthy and also the refrigerator the same, plus I needed them to wash down a few walls and most baseboards. They had charged me for 8 hrs (2 cleaning people at 4 hrs each). I was not satisfied with the cleanliness of the stove so I contacted them to tell them I was not satisfied with the stove and that I would like it redone she said she would talk to the cleaners to find out what happened. They returned my call right away and said the girls had ran out of time (keep in mind this is a vacant townhome) and they would have to charge me 2 extra hrs. I refused to pay, but they did send out someone to redo the stove, still not clean I spent a 1/2 hr, at which time asked if they would vacuum the new carpet that was installed, in which I would pay for. I found the kitchen floor still dirty. I paid over $300.00 and had to clean the stove and cleaned myself, the top of the fridge was not even touched, so I re-cleaned the fridge, mopped the kitchen floor, vacuumed the entire home again (they never even vacuumed the walk in closet. I called the owner (Jessica) to let her know how work was being performed at the service level (if I were the manager, I would want this brought to my attention). Furthermore, she did NOT offer to make it right BUT she thanked me and said she would talk to her girls. The ONLY reason I gave them 2 stars is because they did show up and they were very polite on the phone. This business did not do quality work!

Michael Green

Originally scheduled for 3:30pm. I was called the day before expected service and told "times change and weve moved your appointment to 1pm", after I told them before theyd need to be done by 1:30pm due to an existing appointment I had to attend, and I wasnt comfortable having people in my apartment without me being present. I moved my other appointment around to accommodate THEM, and while I was out running errands in the morning, I got a call at 11:45 AM saying theyre at my apartment ready to clean, but cant get in. I told them I could get back within a half hour, and the lady told me to call her and theyd be right there. I called and called and called, and she never answered. Then the appointment time of 1pm came and went, and they didnt show up. I called the head office and they said they didnt know what was going on but would call me back. We rescheduled for the ORIGINAL appointment time of 3:30pm, and they called me at 3:15pm saying they were waiting for me to get home, while I was on my way back from my other appointment. Finally, they get to cleaning. They did an OK job. Just OK. Anything they moved to clean, they didnt put back where it was (bathroom garbage cans left in the middle of the floor, etc). There were still dirty spots in every place they cleaned. And, one lady used my kitchen hand-towel to clean the kitchen then put it in her bag and the other tried to walk out with it. Could have been an honest mistake, but, really?? Overall, just not worth the hassle or price to deal with this kind of crap service. The whole point is to make it easier on me, not more stressful.

Hannah Halstrom

Stolen Jewelry and 2 Local Gals did nothing and didnt apologize. No kidding, I had my jewelry stolen and pawned by one of their female employees that had been with them 10+ years, and is still with them - NO - you read that right 2 Local Gals did not fire her. She stole from me not once, but on multiple occasions - it wasnt until my deceased mothers ring went missing that I knew I wasnt loosing my mind and that she had stolen all my missing jewelry. AND she admitted to the police that she stole and pawned my jewelry when I filed a police report. This woman cleaned my house for a year once a week with my small child in my home. I trusted her. I thought I knew this woman, I mean we would chat and share things about our lives. But honestly I was happy when she admitted it to the police and confessed, what really made me mad is that 2 Local Gals did nothing - in fact they lied to me and the police officer saying that they had confronted her and that she had denied stealing anything from me. It wasnt until the police officer confronted the cleaner that she confessed and said her employment knew and they were helping her through drug rehab - only then did 2 Local Gals come clean. They said it wasnt their fault - they werent responsible for her theft. They also denied me access to their insurance company to make a claim. Yes they were great at cleaning, but hiring and continuing to employ dishonest employees is not a company I would ever recommend.

Daphne Pringle

I scheduled a deep clean of an apartment that we were moving into in SLC from out of state with them that was to be done before we arrived. Initially, everything was fine, service on the phone was friendly and informative. However, after arriving, and being charged for 8 hours of cleaning, we found our apartment in the exact same state that it was when we viewed it. We specifically asked for walls, floors, baseboards, and windows to be cleaned. The floor was still so dirty you had to keep your shoes on, and there was a layer of dust on all the windows and baseboards. After I complained, they sent another 2 gals who worked for 2 hours (so 4 labor hours total) and who actually did a very good job-- this review does not reflect on them. However, when I stated that I wanted a refund for the remaining 4 hours, they refused, claiming "It must have been in worse shape than you thought since you hadnt seen it." I guess they werent aware that we had in fact seen the unit and that nothing was done. Overall, I believe they purposefully deceived me believing that I would not know the difference. I have photos of the apartment when we arrived that I will be submitting along with my formal complaint to the Better Business Bureau. Maybe if you are an SLC local from the get-go it would be a good service, but I was lied to and cheated out of $130 (4 hours) of labor.