Everest Collision Repair

Reviews 3

AN

Angi Hawthorne

Sean Hogan with Everest Collision called me about 10 minutes after I posted my review. Im updating my review to a 4 star as he is making every effort to fix what went wrong in my situation. I truly believe he would do this for everyone with how sincere he was. He also followed up today to have everything taken care of. Once the work is complete, I will be reevaluating their service. I had a very poor experience with Everest Collision repair. The short of it. I was told my car would be there 2 weeks at the most and it took them 4 1/2 weeks before I got my car back. When I went to pick up my car, there were still scratches on the front bumper and rear bumper where they were supposed to fix the car. I live an hour away. When I got there, I inspected my vehicle and told them about the scratches. The front bumper needed to be completely repainted due to how deep the scratch was. The rear they thought they would be able to buff out. I was now left without a car as my ride dropped me off thinking I would have my vehicle back. They did offer to give me a ride to the airport as I wasnt going to have a vehicle as expected which was nice, but it was an very inconvenient when I returned from my travels to get to work without a vehicle. The accident damaged 1 tire where it needed to be replaced. I had 3 good tires left, but I opted to put on 4 brand new snow tires for the winter at this point. They didnt save my other tires and now I also have to purchase 4 brand new summer tires instead of just 2. When I went to pick up my car the first time, I briefly opened up the back door and the spare tire cover was in my back seat. The lady helping me said she would have it put away when I came back to get my car. When I showed up the 2nd time to get my car, the spare tire cover was still in the backseat. I had a backseat cover that was removed and the spare tire cover was directly on my seat. My car was absolutely filthy on the inside when I went to pick it up and it had just been cleaned the day before the accident. There were footprints, dust, dirt all over my brand new car. I had only had the car a couple months and cleaned it every week. I complained and they said they would get it detailed, but that was another day that I would have to give up my car for the entire day and an inconvenience for me. It should have all be taken care of the first time. There was even a wrench left on the shelf of the back window that wasnt there before. There was dust all over the back shelf like the windows were left down as they were sanding paint. When I picked up my car for the 2nd time, the area on the rear bumper that had the scratch the first time I went to pick it up still had the scratch. It was minor, but Im not paying them and my insurance isnt paying them for mediocre work. There shouldnt be any scratches or nicks or dings where the work was done. I had to call for updates and I didnt call every day, but I called twice a week. Each time I called I was told the car would be done the next day to then later find out that it wasnt going to be. The first couple of days the lady was great about calling and giving me updates, but after that it was pulling teeth to get any information. They sent me a survey once I picked up my car which I put all of this information (minus the info about the tires) within the survey. I have given them a week to see if they would even call to apologize. I havent heard from them so I feel others should be aware of my experience. I would look for a different collision shop.

PA

Patrick Marshall

Vehicle: Audi A4 Cause: Rear ended by drunk driver Issue: Blatant disregard for communication with clients, zero transparency on the repair performed, and a very buddy-buddy relationship with insurance companies to keep at-fault insurance claim costs low. Among a few other things that I will get to, the lack of communication among the front office with its clients is my largest issue...judging by the previous reviews, it is a recurring issue as well. The sad thing is that Everest came recommended to me through the insurance company that I am using from the drunk driver who rear ended me, and now I know why. Everest completely undervalued the repairs needed to the rear end, undercutting and overlooking numerous damages that would be clearly evident to anyone who as ever seen a vehicle crash. With a smashed in rear bumper, an exhaust that flops from the undercarriage, damage to the back left tire that has been clearly punctured (as evident from the Audi’s console view screen); I was told a new bumper was installed and I will be sent on my way. Somehow having a feeling that this oversight and neglect would occur, all I asked for at the beginning was a simple phone call once the final damages had been assessed so that I could cut this off at the pass and take it to another shop. I made sure that all three individuals at the front office knew this, too. Having heard nothing for days, I reach out myself to see whats going on. "Your Audi will be done today!" is the response I receive…Wait, what? On what repairs? Have you covered everything the owner (the only party who was involved and present at the time of the accident--that was by no fault of his own) has requested? Who authorized these repairs other than the insurance company whose only incentive is to keep at-fault claim costs low? I’m almost certain fixing a client’s vehicle without their authorization is auto repair 101. Update: I went to "pickup" my vehicle yesterday afternoon after being told it was done, and still found the most evident gash in the backside of the trunk..Jesus Christ. Even if you arent a company intelligent enough to put two and two together, this goes back to the communication issue; calling the owner would be a great start to solving where this mystery gash came from post-collision. More to come in the 2 week long saga... Also, still waiting to hear back from this guy below promising a chat. 2 calls and VMs later...

AV

Avery Smith

Had a very interesting saga with Everest Collision Repair. Half-way through my experience I said Id either give them 0 or 4 stars depending on their work. I had a few scratches on my hood that were deep enough to be an eye sore, but not really deep enough to cause any rusting. I didnt really want to fix it but got convinced by a friend to get it taken care of. The estimator, Iyvette or something similar, was nice and seemed to know what she was doing. She said we could either try to sand it, or repaint it. Sanding it was WAY cheaper obviously and I went for that. After waiting about an hour, I went to go see the car, the existing scratches looked a little bit better, good enough for me. But there was a new gray spot about a golf ball size on my hood now. I guess while they were sanding, they had an accident and sanded way too far down at one point. It looked terrible!!! They said "yeah sorry" and I demanded to talk to the manager. The manager claimed I knew I was taking a risk by sanding the scratches out. And I said "I know nothing about cars! I dont know the risks involved. That is your guys jobs! Youre the experts." The manager practically started yelling at me and arguing with me. And Im not a mean guy in any way and was being reasonable. I wasnt even asking for anything, just trying to find options. After a bit of arguing, he said "Fine, well paint it" and just stormed off. I took the car in to get painted a week later and they said they would call me the next day when it was done. No phone call. I had to call them the next day and, what do you know, the car is done already! So went a day without my car unnecessarily. All in all, they did a great job painting the hood and didnt make me pay a dime. It was a nightmare and a mess the entire process, but they made up for it in good customer service in the end. The lady that works the front desk, Jordan maybe? is really nice and awesome. Anyway, that was my experience.

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