Larry H Miller Collision Center Sandy

Reviews 3

JO

Jonathan Williams

I hardly ever give 1 star reviews, but in this case I have had such a negative experience that I believe Larry H Miller Collision deserves it. After I was rear ended on the freeway I was recommended by State Farm to go to Larry H Miller Collision Center since they are one of State Farms preferred shops. So I took my truck there and the tech was great to help me assess the damage, wrote up what needed to be fixed, and I was on my way. It took them 3 weeks to fix the damage on my truck, which was fine. They had to do some body work on the front bumper/headlights and replaced the rear bumper, fixed the rear frame, and some of the sheet metal on the bed of my truck. When I got my truck back I found that the work was about half completed. The latch to the tailgate didnt even work, and they didnt finish painting the tailgate before putting it back on the truck, and they didnt paint the bed liner that was on my previous tailgate, which should have been covered and part of the same process. I also noticed that they hadnt done an alignment on the truck like they were supposed to since there was a large pull to the right after the crash. They said it had been done, and it hadnt. There was also an issue with one of my airbag sensors which came on after the crash, not impacted by the crash, but came on because of the crash all the same. They refused to fix it because they are afraid State Farm wont cover it. The issue came up because of the crash, it should be fixed as part of the damage because of the crash. Also, when I picked the truck up the first time there was then a problem with the oil sensor. When I dropped the truck off there werent any problems with the oil pressure sensor, and after they had it for 3 weeks, there was a problem with the oil pressure sensor. They then told me that it was my problem and that I had to pay to fix it, even though they had the truck for 3 weeks, they had been working on the front end of the truck, and after they worked on it the sensor had stopped working. When I first picked up the truck I basically did a U-turn right back to the collision center because the truck was not drive-able without that sensor because the truck just dings at you saying there is no oil in the truck. After returning the truck they took another week to fix the issue with the tailgate by replacing the tailgate handle and painting the tailgate, but they refused to fix the other two issues, one of which I believe is their own fault because of their work, since it wasnt a problem when I dropped the truck off to them, and when I picked it up, it was their problem. They had my truck for a little over a month to fix all of these items, and the truck is still not drive-able because of the issue with the oil pressure sensor, and they still didnt fix the airbag sensor. I ended up taking the truck to a different shop today to fix the issues, and I will never return to Larry H Miller Collision Center. As I was driving the truck to the other shop I noticed that again the alignment that they said was done for the second time was not done as the truck still pulled to the right as it did before I took it into them. My experience with them was frustrating, and the fact that the initial work wasnt even done correctly makes me question the quality of all their work, and I had additional issues after they "fixed" my truck that they are saying I am personally responsible for when the truck was in their care when it happened. In my experience they provided poor quality of work, and what started out as good customer service when I dropped of the truck, to what ended up in them taking care of themselves and not me their customer, and causing me more frustration and back and forth that what this situation should have entailed. Ive mentioned my experience to many friends, family, and colleagues about Larry H Miller Collision, and I have heard from others that many have had the same experience. I would not recommend that you take your vehicle to them. Find another autobody shop that is honest, and does quality work.

BR

Brian Olsen

Go some where else, and if you are forced to go here avoid Donna at all costs. She has a rude demeanor, and I dont know if shes just been in the industry too long, or if she is just short with everyone that is super polite and friendly with her. It is clear from prior posts that this company is getting a bad reputation from the people they choose to represent them. The technician however was very good, and had the same response as Donna  (that they might not repair my car under the insurance). Had the roles been reversed and I worked with him my experience would be 4-5 stars. (Possibly 4 because when I brought my car in, they said it would be a 3 week wait before anyone could even look at it; and when I brought it back they had lost my claim and I had to go get another copy of my claim, and had to wait a few more day too.) Donna was unnecessarily rude up front and even more so when I brought my car back again and asked for a recheck on some parts that didnt get fixed and didnt start being a problem until after my accident. The technician looked at it and he agreed that it was worth looking at again, but because Donnas opinion wasnt  immediately accepted she became rude and vindictive throughout the remaining of our interactions. I have a very high tolerance for unpleasant people, and can usually change peoples demeanor by continuing to be polite and easy to work with. Ultimately after weeks of continual poor interactions, I CALLED and Donna said I was approved for the repairs I needed. When I asked if it was approved for the part I wanted rechecked, she said she didnt know and would call me back the next day. After a week of no word from her, I CALLED and was told that the repairs were completed. When I arived, I realized my part was not fixed. Even though she never called, and never clarified it didnt get repaired, I was still polite and asked her why she didnt get it repaired as I had said I would pay if the insurance did not. She became very vindictive knowing she hadnt done anything I had asked and was only focused on proving me wrong, and she said she would need another week before anyone could even look at the car to tell me a price for the repair! Just for a price! Can you believe that? I could no longer ignore the insults and I decided to take my car to Famous Freddys and had the repair fixed within 4 hours that same day. And to put a cherry on the top,  I gave two representatives my name and number for the General Manager "RJ" to call me back 4 weeks ago. I wrote this review 4 weeks ago and gave him a chance to prove that they "...strive for excellent service." Striving for excellent service is done through actions, not words.

DJ

DJ Utah

I crashed my wifes car while she was away on a trip. I knew that was not going to go well when she got back. I called my insurance company to see where they wanted me to go for my repair. They gave me two choices and one of them was LHMCC Sandy. Honestly, I have not had the best service experience with the Jeep service side (no follow up, no call backs, return for the same issue, etc..) As a result of my experience with the service side, I decided not to use the collision center since it was the same group. Well, the other company I was going to use, told me it would be 2 weeks before they could help me. That was not going to work for me. So, I reluctantly went to LHMCC to see if they could help me. I respectfully let them know I was apprehensive about using them. They told me they would help me with my timeline and would make sure the car met my expectations. I decided to let them do the work. Well, the service was excellent, car fixed on time, the follow up calls were timely and informative. I was very pleased with the work. They had forgotten one part (a small part, it was no big deal) and were upfront about it and did not make any excuses. The part came in when they said it would and they got us right in and put it on. Wrecking my wifes car was already a frustrating situation to begin with. The LHMCC team was straight up and delivered as promised. In fact they went the extra mile on my behalf and I really appreciated it. The car looked great and did meet my (realistic) expectations. We just sold the car and we disclosed the fact that the car had been wrecked. The individual could not see where the damage had been. i showed them the area of damage and they were very impressed with the job that was done. If you need work done, I would at least check them out and not judge them if you have received below average service with other teams in the Larry H. Miller group. To the LHMCC Sandy team, thank you so much for your help with getting me out of hot water. It was refreshing to have a team provide true professional customer service and exceed our expectations. I will continue to share about my positive experience and your attention to the details.

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