Lancer Automotive

6205 S Highland Dr, Salt Lake City, UT 84121, USA

Address:	6205 S Highland Dr, Salt Lake City, UT 84121, USA
Phone:	+1 801-273-0664
Rating:	4.5
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 8AM–12PM Closed

Location

Photos 10

Reviews 6

Ro Ho

Took car in for a no-start. Problem was diagnosed efficiently, within 20 minutes as a bad camshaft position sensor. Thats about where the good service ends. The serviceman asked if I wanted it repaired and quoted an estimated price of $150. I checked Autozone for the part price, which was $37.99 so I figured $110 was worth avoiding the hassle of getting it back home to fix it myself. When I went in to pick the car up, I was given a bill for $340. For anyone who doesnt know, replacing a cam position sensor is about as easy as changing out a spark plug. I asked why the excessive cost. They said they had to order the part that was $80 and replace the mounting screw. I told them the Autozone price of 37.99 and asked why replacing a $2 mounting screw should add $190 to the estimated price. The guy at the counter started to get flustered and rambled on about additional parts and labor costs for having to re-tap and thread the screw. I asked why I should have to pay extra because they used a screw with the wrong threads/inch to which he replied that it was all they had on hand. So basically, I got charged an extra $190 because they used the wrong $2 screw. In addition to this, when they put my tire back on, they crossthreaded one of the lugnuts. When I went in to Costco to have my tires rotated a month later, they had to break the lug stud to get the tire off. Absolutely terrible service. In my experience they are way more concerned about getting cars in and out quickly to make a buck than they are about fixing them right. Both of the problems I faced could have been avoided if someone would have spent an extra 30 seconds to make sure they were doing things right. Making customers pay extra for mistakes they made by carelessness is just plain dishonest.

Melski Melski

Took our vehicles to Lancers for the past 12+ years. The team is always professional, knowledgeable, helpful, very straight forward and honest people, prompt diagnostic/repairs, repair costs are fair, reasonable, affordable. Theyve never ever overcharge or tried to sell us things we do not need, they offer solutions/make recommendations and let you decide what you want to do and respect your decisions one-way or another. Once they work on our vehicles, the performance is reliable, runs good, no issues. Weve work with other auto repair shops in the valley (WVC, Midvale, Sandy, including other repair shops/downtown), some shops are good and fairly decent to work with; while other shops tried to sell you services you do not need or tried to overcharge you $30-$50-$80 fees more than they should be charging or try to validate a reason of the mysterious additional fees why the fees are on the invoice when it comes to making a payment. To be honest, Lancers is next to none, they are that good; exceptional performance, excellent friendly professional customer service, highly knowledgeable re: to auto repairs and quickly able to obtain auto parts from dealerships and/or vendors; we have to vote that Lancers, without a doubt, earned a 5 stars rating from our family, from the time we drop off vehicles and picking up cars/trucks. It is understandably why Lancers is always busy, repeated customers and vehicles on lot to service. Ted, the owner is awesome and so are his team, theyre always professional and do a good job.

Mike Price

I took my car into Lancer a week or two to have some urgent brake issues looked at quickly. Showing up at their shop first thing in the morning, and not knowing what to expect, I had planned on having to wait around the shop for half a day before they finally told me itd be a couple days to get fixed. Not the case. They conveniently had a very friendly gentleman give me a ride to work (I ended up to work just 15 minutes later than my usual time), were quick to diagnose and fix my car, and they had me up and running later that day. The service was great, they resolved my issues quickly, and best of all, the price was far more reasonable than I was expecting. Ive worked with a lot of car shops that try to gouge and find every little thing that "has" to be fixed, but they did no such thing. They simply repaired my car well, in a timely fashion, and for a very reasonable price. Ill definitely be taking my car back to them in the future and have already recommended them to family members.

Katie Pridgen

I used to really like Lancer Automotive. However, their old manager (Carlos) left, and I never got quite the same positive feeling from the new guy. Recently, I took my car in because of the check engine light. I took it in just a couple days after the light turned on, and when they called back with the diagnosis, they told me there were three codes for three different sensors and recommended replacing all of those sensors for $300+. I dont know a ton about cars, but I do know that the odds of three different sensors all failing within 48 hours is low. I told them I didnt think all the sensors failed at once and that I didnt want to get them replaced at that time. They didnt offer to do any further diagnostic tests. To me, it seems like they didnt do their legwork and were just hoping that Id pay for the sensor replacements and then come back and pay for the actual repair once my check engine light came back on in three days.

Zach Opie

I used to love this place...The old manager Carlos was honest, fair, and gave you reliable schedule for when the work would be done. They now have a new manager there and both my wife and I have had poor service since (will not be going back anymore). I took my car in because I couldnt get 2 rusted bolts off my exhaust (i even provided them with the OEM replacement bolts) and was told they could also just throw on my new exhaust quickly once the removed bolts (literally the whole job requires 2 bolts to me removed...With a lift and the correct tools this job should have taken only about 30 min to an hr max. I came back to pick up my car and they charged me over $200 dollars (at that price I could has just bought a brand to dremel tool and cut off myself), the new manager also tried to keep my old OEM exhaust even though I know its worth decent money and was in perfect condition. I would NOT recommend this place anymore.

Leon Deem

i dont usually wrote reviews on businesses. ive actually been taking my cars to Lancers forever cause its around the corner from my house. in the past its been satisfactory but i think they are under new management now and im really impressed. i got a new car a month ago and i was driving home about a week after i got it and it started chugging and i was freakin out. i took it the next morning and they fixed my car in about 5 minutes free of charge. granted it was an easy fix but they didnt charge me for a diagnostic check or anything. just last week i was in an accident involving some black ice and a curb. took it in, a couple hours later they called me back telling me everything that needs to be replaced...oh and they knocked off quite a bit off my bill by reducing the price of labor since my bill was so large. if you go here ask for CARLOS. the guy is awesome, really friendly and very knowledgeable.