Lancer Automotive Group

3687 300 W, South Salt Lake, UT 84115, USA

Address:	3687 300 W, South Salt Lake, UT 84115, USA
Phone:	+1 801-268-8863
Site:	lancerautogroup.com
Rating:	4.4
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 8AM–12PM Closed

Location

Photos 10

Reviews 10

Bill Jackman

I had scheduled to have a valve adjustment check done as a recommended part of my vehicles 90k service. They had checked out this car for me before I bought it used and given me the thumbs up noting that it would be coming up for its 90k service soon. They gave me a list of items that would be included in that service, of which I was able to handle all but the valve clearance check on my own. I had scheduled to drop the car off on a friday night for them to work on saturday since for this valve check the car has to be sitting completely cooled. I completely missed dropping off the car on a busy friday night, so un-announced, dropped it off sunday to be worked on monday. Justin let me know that they were very busy that day but would do his best to work my car in. As promised, he called with the total, which was paid for over the phone so I could pick the car up after they closed making it so I didnt have to miss even a minute of my normal work schedule to do this. Thanks again Lancer and Justin! I and several other family members have been using and trusting Lancer for years, they have always been upfront, honest and done great work for us.

tanner thiede

My experience with Lancer Automotive is beyond compare! I have never been treated more like family in an auto repair shop than I have with Lancer! They treat your cars like they are their own! Ive taken my different vehicles to them for years, and theyre without a doubt the best at diagnosing what is wrong, and explaining it to me in ways that I can understand so I can get back on the road in a breeze. Ive taken different things as minor as emissions and inspection, all the way to engine rebuilds, and theyre always the best price, and the most professional at getting the job done right every time! They will go above and beyond for customers. They have the best customer service out of any repair shop in Utah that Ive ever been to! I will recommend Lancer Automotive to everybody I talk to who needs Automotive help for the rest of my life! Thank you so much for being an amazing company to work with! Id gladly give my money to Lancer than any other auto repair shop!

bailey barker

My dad has taken multiple cars here and highly recommended them, which is why when my car broke down on the side of the freeway I had it towed to them. I do not recommend them for a couple of reasons. They said my car came in with no oil in it. Which is suspicious because when we pulled the dipstick on the side of the road it had oil on it and the level was ok. Now they want 3.5 k from me for a new engine because it has a bad knock. How did I get that knock? Well my car blew a engine seal. They claim they didnt run my car before checking the oil first. My car never had a knock before or on the side of the road. I feel like they just want to see how much money they can pull out of me for their screw up because they ran my car. I paid them for their time diagnosing it and they told me it was drivable. Ya drivable two hundred feet. I had to have my car towed to my house. I WILL NEVER bring any of my cars to them again.

Jordan Hansen

Lancer Automotive used to be my go to automotive repair for both mine and my wifes vehicles. They were always the best price and did great work. It seems like a little over a year ago they changed around the structure of the store and hired all new mechanics. Now whenever I call them they are the highest priced and the repair work is barely average. I have questioned their pricing on multiple occasions due to them being more expensive than the dealership and I was told "Then I guess you should take your car to the dealership". It is sad to see a great small shop change so much. Maybe they are much more profitable now with this new approach to business but it has cost them me and my family as long time customers.

Regan Barnes

I have really appreciated the caring approach they have at Lancer. I wasnt real excited when my van started having enough problems that I needed to get on a first-name basis with my mechanic, but they were able to make it run to the point that I didnt need to get anything other than maintenance done for a while. Then I blew the engine going up the canyon on a hot summer day, and was surprised that they still remembered me after all that time! They have stood by their work with guarantees and warranties and helped me make decisions about what needs to be done -- giving me information but no pressure. I trust them and am grateful for their help over the years!

Shawn Neily

Since Im sitting in the shop getting my truck fixed Ill leave this review. This is the only shop I got to, and pretty much the rest of my family as well. Ive been going to this workshop for quite a while. Taylor has always been upfront about issues, what they can/cant do, and try to make sure you get the best price around and the best work. Im in there quite a bit since I like to break things off-road, but I dont even worry cause I know they fix everything. The Auto mechanics at this shop are smart guys, they know their cars and what to look for. Ive saved thousands going to these guys instead of a dealer and I get much better workmanship.

Zach Montoya

This the first time in years Ive taken a vehicle to a professional mechanic . Was forced to because of my new to me CNG F-150 . I was geared up for a huge bill but was pleasantly surprised when it came back %80 cheaper than I had budgeted . Even though they were swapmed with holiday work and didnt get to my car for an extra day or two they totally took care of me and didnt charge me for a few extra bits of maintenance that would have added $$$ anywhere else . Super happy and will definitely be taking my CNG Ford truck back for any future needs.

Sarah Jensen

I was initially happy with their service, I needed my natural gas hose removed and the tank depressurized, charged me $90. I come to find out a year later that the tank was never depressurized. When I called to ask if I could resell my tank, they said they would drill a hole in it for $80 so I could scrap it. Called another place and they said they would drill it for free and Lancer was messing with me. They will not be getting my business anymore.

Brian Tervort

I found out my hybrid battery was failing. I talked to Toyota in Salt lake and they quoted me $3500 to install a new one. I spoke to Taylor at Lancer Automotive group and he was able to install one for half that price plus some other needed maintenance on the car. They were very honest and fast repair. Totally recommend them to anyone.

Ashley Confalonieri

These guys are always so nice, and have never made me feel like Im getting ripped off! Ive brought my car in a couple of times to have something checked out, and they didnt charge us. They always have good advise over the phone, and I will continue to bring my cng vehicle here. Reasonably priced. Love them!