Burlington Telecom

200 Church St, Burlington, VT 05401, USA

Address:	200 Church St, Burlington, VT 05401, USA
Phone:	+1 802-540-0007
Site:	burlingtontelecom.com
Rating:	4.6
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–4:30PM Closed

Location

Photos 41

Reviews 10

Anonymous User

If I could give BT no stars, I would. I paid for 8mb symmetrical cable internet. Average actual speed was generally somewhere in the 1-2 Mb range. Service would disappear for hours on end, and when I called to report an outage, the technician said that my service was "accidentally switched off." This happened multiple times. Cable TV was mediocre at best, their system is run entirely over IP, so instead of getting a coaxial connection from the cable company, the set top boxes connect to your internet, making your internet slower and giving your cable TV horrible compression rates. Picture quality was pixellated and blurry. In the 5 months I had their cable TV service, I did not get a single on demand movie to work. I would order the movie, and get a blank screen, and still get billed for the movie. I also got billed for multiple movies I never even ordered. The final straw came when I canceled my cable TV service and returned the equipment. I got charged $200 for "broken set top box." The box was in working order when returned, so I refused to pay the charge. 4 months and at least 20 phone calls later, my service gets disconnected for not paying this charge. I talked with a consumer advocate and they eventually got BT to admit the box was never broken and the charges were completely fraudulent. I would advise people to stay away from Burlington Telecom at all costs, unless of course you enjoy being treated like a rube and illegally disconnected. A year ago I would have laughed at someone who said that there could be a cable company worse than Comcast, but Burlington Telecom makes Comcast seem like a paragon of virtue.

Jeffrey Stewart

I have been a customer of this Cable Company since day one . I can say there was a time . When it was a mess . They did not treat the customers well Especially Courtney!. The cable always seemed to go down . When you called , they had lame excuses to the problem. When I had someone that once installed cable .Check my wiring and gigabit box . It was messed up and out dated. Telecom said to me that there was nothing they could do . If I wanted it fixed . I had to pay for it . To make a long story short . After giving someone I will not name . A few nice words . I got what was needed . Years later . They have changed for the better . The cable does not have issues . like tiling or going out . IT is good . For those that think that this Company stinks . Change to Comcast / Dish or whatever . Good luck to you . It is better than speaking to someone from India or overseas . That you can not understand a word they are saying .. Stop crying and change service to another company . If you do your math . It is reasonable . They have made great strides to change for the better .And have proven to be a good company .

John Lyons

Great fiber, but the worst customer service I have ever received from a telecommunications company. I had an issue with BT and contacted them in order to resolve it. Both the representative as well as his supervisor were more concerned with being right, than they were listening to what I had to say and trying to work towards a solution. You could tell that they wanted to get me off of the phone rather than trying to listen to what I had to say. I agree its sad/pathetic that a local company provides such bad customer service. I would strongly recommend against using BT even though their fiber is cheap and the product is good, its just not worth the headache of having to deal with them if something goes wrong.

Matt Stillman

Decent telecom services, priced correctly for the sub-par quality. My main issue with my service stems from the fact that a roommate returned all equipment associated with the account and BTV telecom claims it never happened, citing a receipt that would have been issued that was never issued. No longer living in the area I am utterly powerless to protest this as multiple phone calls resulted in nothing. I understand a business being skeptical in this situation but to have to pay for equipment that was returned and couldnt be located by BTV telecom is beyond unsatisfactory. Very glad to have wiped my hands clean of these clowns.

Tricia Cawley

Ive had Burlington Telecom for a few months now and their customer service is leaps and bounds better than any other cable/internet provider Ive had before. Yes, there are some issues that will arise with any cable/internet company such as outings and slow connections, but Burlington Telecom is always on top of it and quick to solve the issue. They answer their phones, respond to their emails and are very knowledgeable and helpful. They are also very competitively priced compared to the larger, national companies. I highly recommend Burlington Telecom and the services they offer.

Your Holistic Alchemist

HORRIBLE CUSTOMER SERVICE!!! The cable box I returned to them DISAPPEARED! No records of it and of course I lost the receipt. Boy dont I wish I had it !! They treated me like I was wrong and are charging me anyway~Its really just the lame and cold way they went about it. Now they wont let me make a payment arrangement because they say I broke it once all ready. I explain to the very rude woman I am a single mom of 3, they dont care. They donot care about their community. I could carry on. It sad that Verizon has better customer care than this local company. NO STARS

Anonymous User

Ive used BT for several years at both home and work. Theyre technical support is incredible and theyre a joy to interact with versus Comcast or Fairpoint. In terms of internet speed (specifically upstream) they offer well beyond what any other provider can offer for a residential connection. I had their phone service with HD and DVR for a while (until I moved) and had absolutely no complaints. I think their DVR interface could be improved a little but its miles beyond what Comcast offers. I highly recommend BT to anyone who asks.

Francis Whitesell

Fantastic local customer service, same-day fixes for issues, the fastest internet Ive experienced on the East Coast, and very reasonable priced. Unlike competitors, they dont change their prices mid-year, add any fees, or pass their taxes on to you as "additional charges". Your bill will always be the same and you will always know in advance what it will be. Highly recommended. Also fiber-optic networks are in short supply, so if for some reason you need VERY fast high-volume internet, go with Burlington Telecom.

Julie Dufresne

Internet is more than plenty fast. Tech support is more than happy to answer all of your questions. My installation was very smooth, the installation tech asked me where I would like to put there entrance box, and was happy to put install the ONU box at my request of location.The installation tech very efficient with the install, and friendly. I have no complaints about Burlington Telecoms Internet service. Yes I would definitely Recommend Burlington Telecom for internet and all service you may needs.

Gabriel Courage

This company is by far the most honest and fair service provider I have ever used. I have been on all three coasts of the US and I have not met a company yet that has been this honest about pricing. Calling in to set up the installation was simple and genuinely surprised me on how much they give you for the price. If you have the ability to switch, then switch to BT. Service has been steady and exactly what Im paying for with no slow downs at any point of the day.