IQ Computer Services Alexandria

1591B N Van Dorn St, Alexandria, VA 22304, USA

Address:	1591B N Van Dorn St, Alexandria, VA 22304, USA
Phone:	+1 703-594-7271
Site:	iqcomputerservices.com
Rating:	5
Working:	9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 10AM–6PM 10AM–6PM

Location

Photos 100

Reviews 8

Nancy Carlton

Definitely Hire IQ Computer Services! I was desperate for immediate help with several computer/printer problems so I first called the big, well known computer tech firms; however, I had to navigate through an 800 number, no one could come to my house the same day, and their fees were incredibly high. I then took a chance on the smaller, lesser known IQ Computer Services, and they were FANTASTIC on every measure. An actual human -- Marcus Reed -- answered the phone when I called, and he arranged to come to my house that same afternoon. Mr. Reed and his colleague arrived at my home at the exact time he told me they would arrive. They were very professional, knowledgeable, and kind. Mr. Reed solved all of my computer/printer problems in very little time and was very patient and helpful in answering my many questions. In addition to the great service, the fee was much lower than the fees quoted to me by the bigger computer tech firms! I was so pleased with my experience with Mr. Reed and IQ Computer Services that I plan to hire them again to help me set up more sophisticated computer capabilities. -- Nancy C., Alexandria, VA

Kim R.

Initially, I called Best Buy to fix my laptop, the representative wasnt pleasant, and stated my laptop would be sent to another state for up to 2 weeks to be repaired. After some searching on Google, I found IQ Computer Services which is local to me. I read the customer reviews, yet was still skeptical because it wasnt Best Buy, but decided to give it a try. I met Marcus Reed (owner) at his home business for repair of my laptops power jack and to purchase a new power cord. Marcus is very friendly, and was dressed in khakis and a shirt with his company logo. He answered all my questions and offered solutions. He provided me a Google link to receive a 10% service discount, and hes setup to efficiently receive, and provide receipts for, credit card payments. To my surprise, my computer was ready for pick up in less than a day; he even cleaned it for me--a nice touch! Overall, an excellent customer service experience, and hes affordable. I would recommend IQ Computer Services to my friends and family.

Grover Quintana Perez

As a person with a specific technical background, I was at a loss when it came to fixing a hardware issue on my laptop. I was in a situation where I needed a timely fix by a professional tech that is very familiar with computer hardware. I knew that if I took it to Best Buy they would overcharge me with bogus fees and take a long time to fix it. Within 15 minutes of sending an email to IQ Computer Services, I received a phone call from Marcus, who not only took the time to hear my situation, but also helped me with directions to his place. When I arrived, Marcus was very clear about the process that would occur and how long it would take for it to be fixed. I not only got my laptop fixed on time, but thanks to the thoughtful service, I got it upgraded in the process! Im thankful for breaking my computer and having Marcus in my connections for the near future. I strongly recommend this to anyone who needs professional help with their computers!

Mick Butler

I bought my computer from someone who custom built it. It had every program that I needed to do graphic design work, and had many files that I had yet to transfer to storage. It was an incredibl workhorse. Then one night, inexplicably, my workhorse of a computer simple stopped working. It would not even connect to the monitor. Fearing the worst, I found IQ Computer services and resigned myself to perhaps having my data recovered at best. I found hope, however, in some of the reviews I read on Yahoo. So, I dropped off my modem and hoped for the best. A couple of days later I recieved a phone call that not only was my data intact, but that my computer was up and running. Marcus was able to clear the system of viruses, as well as getting it to run faster, and service was fast and friendly. The pricing for all of this was incredibly affordable. I recommend IQ Computer services for all of your computer service issues.

Al Coleman

I recently had a problem with the wireless internet service card inside my Dell laptop. I found several options for repair in the Alexandria, VA area - I work up here during the spring but live in Georgia, and I needed the laptop repaired quickly. I went to the local Best Buy, and the Geek Squad informed me the computer would be sent off for the repairs for a minimum of three weeks. "Why," I thought, "with a Geek Squad supposedly tech savvy right here inside your store?" Not wanting that, I looked elsewhere, and found Marcus and his business, IQ Computer Services. Marcus repaired the computer in a day, plus cleaned the screen and keyboard. He also brought the computer back to where I was staying. I was very impressed with his prompt repair and delivery of the laptop. Highly recommended!

Tony Truong

IQ Computer Services was great and provided everything I needed. They really cater to individual needs and provide efficient services. Specifically, Marcus performed a diagnostic to identify the problem and provided me with a few alternative solutions only a few hours after I dropped off my laptop along with pricing options for each solution. The problem was fixed within a few days but I am sure could have been fixed the same day if he had the replacement part on hand. I appreciated that I did not get pigeonholed into a single solution. Also, the folks are very flexible with their hours and are friendly. They keep you on the loop every step of the way. I will definitely keep IQ Computer Services in mind for all my computer fixing needs. Thanks Marcus!

Marie Bell

Hello if its broken than Marcus and the IQ Computer Services team NEEDS to fix it. I was introduced to Marcus by my son who also knew someone who had Marcus repair a crack computer screen. For me first impressions counts. It tells me how the outcome of whatever business etc. is going to turn out. Marcus and the IQ Computer Service team fixed my computer issues RIGHT the first time. I was having issues with my hard drive and slow performance. Marcus diagnosed the issue upon speaking with him. My computer was fixed right, in a timely manner and at a great cost. I highly recommend Marcus and the IQ Computer Services to diagnose and fix all your computer needs right the FIRST time. MBell - Capitol Heights Maryland

Lori Sisson

The moment I called Marcus was helpful. He has been since I started taking my laptop to him. He fixed my screen and did updates/repairs to the system. Then, 1 fix I thought was 1 program ended up being a different one~ therefore Marcus had to help fix it again. He was willing to do so too. I greatly appreciate the time and patience he took in fixing my laptop. I didnt want to go buy a new one either, he is very professional and knowledgeable with the computer repair. I am thankful he answered when I called and was very timely in actions. I HIGHLY RECOMMEND IQ Computer Services!!!