Computer Concepts

5118 Center St, Williamsburg, VA 23188, USA

Address:	5118 Center St, Williamsburg, VA 23188, USA
Phone:	+1 757-564-3996
Site:	mycomputerconcepts.com
Rating:	4.1
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 10AM–5PM Closed

Location

Photos 9

Reviews 9

Daniel Mosier

I would not recommend going to this business unless you like spending hundreds of dollars to wait weeks for your repair while being condescended to. My computer was having problems charging (and, trying out a brand-new charger, I realized it wasn’t a faulty charger), so I went to this place based on good Google reviews. Days passed, and I decided to give them a call two days after their estimated date for the completed repair. The man I spoke to sounded quite annoyed with my phone call, repeating that they “would call you when the repair is done.” Absolutely no apology for the delay, and of course they couldn’t provide me with any tracking information on the replacement part. Jump six days after the computer was supposed to have been fixed (eleven days after I took the computer in), and they informed me that they ordered the wrong part for my computer model, that they already ordered the correct part and that the labor for this specific part would cost EXTRA. Absolutely no apologies for their gaffe, just a demand for more money. Since the part was already in the mail I reluctantly let them finish the repairs with the correct part. This time they made good on their estimated timeframe for the repair. However, I received a call informing me that their repairs apparently did not fix the problem (the funny thing is that they did fix it, the charger I brought in was just faulty). No apology whatsoever. Not even an iota of remorse. Nothing. At this point I just took my computer from this business with no intention of ever bringing their again. A simple verbal apology or two for their multiple delays would have made this experience much better. But, as it is, I was left with nothing.

Christopher Burke

Computer Concepts is without a doubt excellent! I recently brought them my 2010 MacBook Pro, which was suffering from intermittent black screen issues. For a very fair price they performed an extensive bench test on my computer, having ran the computer under highly stressful situations for several days as to try to pinpoint the precise problem. Being determined to figure out exactly what the problem was, Ryan of Computer Concepts dug deep and was able to say definitively that it was the logic board. At no point, however, did I feel pressured to replace the logic board. Ryan, in an exceptionally professional and genuinely caring manner, explained to me that I had options for replacing the logic board if I was interested in doing so, which included working directly with Apple. Though Apple was not able to cover the repair under an Apple warranty in light of my particular Mac being 5 years old, Ryan worked with Apple at great length to assure that I would remain a happy customer, and indeed I am -- extremely happy, in fact. Without a doubt, the service Ryan provided me exceeded my expectations by a very large degree. Ladies and gentlemen, this is where you should bring your computer for all your computing needs. They cover all the bases and you will be amazed at the level of personalized service you will receive. I can basically promise you that you too will find yourself writing a positive, five-star review after you experience Computer Concepts!

Pat Li

I would never suggest anybody to go for their service. The guy there was very rude and he came to me and asked me what the problem is, and I answered him, and he said I need to leave my computer there and pay 50 bucks to get it diagnosed. Obviously I think thats too much money and too much time. I dont get it why he cant just have a look at it right there. So I said this doest make sense to me because you can just have a look at it and you may know what the problem is. But he insisted that I need to drop my computer off and pay him 50 $ just for diagnosis. I have been to an Apple store to get my Mac repaired, although Apple stores are expensive too, but they always tell you what the problem is, how much you are paying to fix it, and let you choose if you are going to do it. So i just cant stand paying 50 bucks with nothing get repaired.

Josh Stewart

I got there almost an hour after they "opened", but they were closed. Good thing the guy came by right when I was going back to my car saying hes about to open. I go in & he didnt say a word. I had to pay $50 up front just to check the problem. I waited 3 days after I dropped it off & finally got a call back saying it was ready to be picked up. The guy said they would call me to state the problem & tell me the solution. I go in there right after I got the call & the same guy was there & once again said nothing to me & mumbled about something being loose & taking apart my laptop. I was charged $70 just for that. At least it works (for now). Im never going back again. The only good thing is that I got my laptop back in 3 days.

Monster Bash

We had two different experiences with these people, but with the same result, dissatisfaction in the results. We purchased a laptop from them, it broke down constantly, they wouldnt stand behind their repair work, charged us on a warranty item, still didnt work, wanted more money to look again. The other issue was retrieving data from hard drive, quoted price, we agreed, went in to pick up and the price was 5 times the amount quoted, they seemed to have forgotten the original quote....yeah right. Weve had friends get the same type of service and issues from them, I would say avoid these people at all costs, buy a new Mac or PC, these guys do not stand behind their work.

Connor Dantzler

Computer Concepts provides an amazing service. I had been having some nasty issues with my macbook and was dreading having to take the time out of my day to visit for repairs. But the entire visit took less than five minutes! I walked in and described my issue and they were extremely helpful. They even gave me a loaner laptop to use until repairs were finished a few days later. And the part was that this was all under applecare; I didnt pay a cent. In short, its a great and hassle free system, I would definitely recommend it.

Cathy Holden

Dropped off my Macbook Pro for diagnostic for hard drive issues. Processed it in right away, the young lady at the front desk explained what would probably be done and how long it would be. They called the next day with an answer and solution to my issue. Great service and I always trust their opinion and suggestions. Ive have purchased several refurbished computers from them and have always been satisfied with their work and know they will do what is right no matter what is needed to be done.

Christian Johnson

You guys charge (up too) twice as much for services, when compared to Office Depot, Staples, and Best Buy. You also wanted $45 for a Ram stick that sells and ships for $22.99. The sell tactic, that cheaper ram is often used or refurbished I get, but seriously $45.... There isnt a way for me to justify paying twice the value for something. the saving grace, here is that they know their stuff. But seeing as I know the guys at OD, and BB(some.) I gotta say that im not impressed....

Angela Evanowski

Really fast turnaround, within 24 hours my computer was turned back to me and was working perfect. Only thing was to get it diagnosed or looked at cost $49, and $98 if you wanted to have it looked at right away. I needed my computer desperately for law school so I was willing to pay it that once since the nearest apple store is not that close. I think that price is a little redic, since their service is fast and good I would go back their otherwise.