Two Marines Moving

Reviews 3

WI

Will Storms

Background: I needed some furniture moved (only furniture). I provided a very detailed listing of the items to be moved, to include a link to a website where three very large and bulky items could be viewed to assist in the estimate. The estimate was provided by Two Marines Moving and they stated 2 movers for 4 hours. I received a call a few days before the move stating even though the move did not contain a large number of items (about 12-15 items), the company would send one of their larger trucks to ensure the items would fit into the truck. I also purchased full valuation to ensure we were covered in the event of any breakage. Problem: The movers showed up right on time (that is a plus), but immediately became worried that the truck they brought was not big enough to fit larger, bulkier items. The movers also stated that they would need to request additional movers (read this as increased cost, as each mover is an additional $65 an hour). They also could not carry my king sized mattress (this too was listed on the list of items to be moved) up the stairs to our bedroom...now it is sitting in our dining room. Broke the handle off of one curio cabinet, scratched and dented the front, and tore the bottom of our king-sized mattress. My rating: I would have given two stars because I understand that the estimate is a point of departure for which the move must start, but then stuff that has been moved across the country 6 times in the last 9 years got damaged (in all those moves these items never got damaged, until today with Two Marines Moving). My rating also reflects Two Marines Movings inability to own up to the fact that they made a mistake. To be clear, when I submitted the items to be moved, I was very clear on what needed to be moved because I knew that Two Marines Moving was not going to visit my house. This information was clearly ignored. One of the movers even stated that he asked for a third person when he saw the list of items to be moved. They also did not apply the deposit to my final bill. It was great that the movers were on time this morning, but it kind of defeats the purpose if they will leave and then have to come back a second time. Especially when they charge by the hour. They could have included a third person from the beginning, with a bigger truck (which was actually promised by the manager on a phone call prior to the move) and been done in far less time. Instead, I am now being asked to pay Two Marines Moving for two trips between my old house and my new house due to no fault of mine...rather it is the fault of Two Marines Moving for failing to actually read and act on the very detailed packing list I sent them. Should I be financially penalized for the incompetence of the businesss management? As someone in the military, I am not happy that this company does not follow through on their promise to be above other companies because of their military values/ties. I generally attribute integrity and thorough planning to members of our military. I guess I was looking through rose-colored glasses on this one. I received other quotes that were higher than the Two Marines Moving quote, but thought these guys know what they are doing and the owner of the company is a former Marine, so he must have some integrity...guess I should have gone with a different company. Right now, I would definitely not recommend this company to any of my military friends looking to move. If you want to help a veteran, donate your time to a veterans organization or place flags on graves during memorial day, but please dont support this business simply because you think you are helping veterans. There are definitely more effective and better ways to do that. Now I get to see how the claims process works...

HE

Heather Browning

I hired Two Marines Moving for my move following the recommendation of friends. However, everything about working with this company was a disaster. I had a queen size bed, dresser & nightstand to move about 1 mile (elevator access in both buildings) and was quoted an hour to complete this job. The move was scheduled for 2 pm on a weekday, so I worked with my job to schedule my day around this time frame. Three days before my move, I received a call to tell me that they needed to push back my move to 3 pm bc they had made a scheduling mistake. I agreed & rescheduled a meeting to accommodate for the time change. On the day of my move, I received a call saying they would need to move up my scheduled time by 30 minutes, so I left a meeting early to drive over to my apartment. Of course, they then showed up 10 minutes after the originally scheduled time. Things continued to go down hill from there. In addition to taking over 2.5 hours to move my furniture (I have moved this on my own in under an hour & a half), movers broke the leg off my dresser, which is documented in the post move paperwork. The individuals I had moving me took multiple 15 minutes breaks, and were caught talking on their cell phones and texting while I was upstairs waiting for them to bring up my furniture. Bc I tweeted about how annoyed I was about the move, HQ called one of the movers and asked that they give me the phone. When they did, I noticed the number to the HQ was saved as "Get F***ed Central," which I found very offensive & unprofessional. Following the move, I submitted a damage claim the next day, which was ignored. I have now sent 3 emails to the individual listed on the website as who handles damages (I ccd the owner in 2 of them, as I was given his email from an colleague who has done personal work with him in the past), & left 2 voice mails asking for someone to call me back. All have been ignored. This company is one of the worst I have ever worked with. They were disorganized, slow & careless. Take it from me, if you value your furniture, DO NOT use Two Marines Moving.

MI

Michael Pyne

Your Review: We ended up playing phone tag a bit initially, but staff were very responsive to email inquiries. Id recommend getting phone system to not go *straight* to voicemail for the future, I can only speak for myself but Im not leaving a message immediately just to ask for a call back -- I can do that via email much more easily. Ian called back a couple of times over the course of the intervening days to make sure that we were setup, still good to go for services needed, etc. This was much appreciated, and happened right as he said it would. The movers (Alfredo and his team) were right on time (even a little bit early, but that was fine by me), got started promptly, and efficiently and professionally started wrapping furniture, helped to pack some remaining misc. items, moving items that could fit in the trucks attic, etc. -- but only after pre-briefing the move with me to ensure they understand what was and wasnt going. They had a 5-member familys belonging packed in 2 hours, and that included a trip up a hill about 50 ft away from the residence. Likewise, making it to the destination, laying down protective materials for carpet, stairs, and some of the drywall, moving out and reassembling furniture where we asked, all the boxes, the subsequent tear down/cleanup, etc. was completed in 2 hours, and at no time did I get the impression that the movers were risking our belongings or themselves for the sake of a rating. It was the perfect measure of efficiency, IMO. They even offered to help unload material we transported in our POVs. This all allowed the final price to come to a figure that was extremely reasonable given the service provided, and the quality of *how* that service was provided. The initial quote was something much steeper but I understand why it would be that way (certainly it was nicer to be cheaper at the end than to have undershot the quoted estimate!).

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