CubeSmart Self Storage

Address:	6875 Lee Hwy, Arlington, VA 22213, USA
Phone:	+1 703-237-4200
Site:	cubesmart.com
Rating:	4.5
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 8:30AM–5PM 11AM–3PM

Location

Photos 70

Reviews 11

Christopher Nettles

While the staff here are very pleasant and the facility is very clean and new, their customer service leaves much to be desired. I wasnt told during my initial inquiry that their insurance was required. I have renters insurance which covers such things but didnt have my policy with me (who carries that around?). The manager said that if I emailed the info, they would take their insurance off. I did that, and they did not hold up their end of the bargain. I checked online, my bill for next month still showed a charge for insurance. I called customer service. They couldnt do anything, but would have the store manager call me about the next month charge, and the district manager call me about the refund. The store manager called and basically said "trust me" about next months bill (a little hard to do at this point). I heard absolutely nothing from the district manager. They could have gotten 4 hor 5 stars, if it wasnt for this terribly mishandled issue. It seems that nobody nobody at this company is empowered to do anything to insure a happy customer experience.

Philip Clayberg

Very good at explaining everything to someone who had only rented extra storage space at one other local storage company in the past. They explained the start-renting-your-bin payment and what that included, then showed me the rules and regulations that I needed to be aware of, then explained the monthly payment (and that, like an apartment, you pay for the month ahead, so you had to be careful to think about how much of that next month you might need to pay for), then sold me an excellent lock for the storage bin (I couldnt find the one Id used at the other storage company), then explained the code that was needed three times (no offense to the other company I used, but they didnt use this much security) and where it was needed, and then took me to the storage bin and let me have a first look at it. This may seem like old hat to long-term users, but it was most gratefully appreciated by me because I consider myself to be inexperienced in comparison. I would definitely use CubeSmart again and recommend it to anyone I know that needs to rent extra storage space.

Carol Lowe

Form the moment Nita answered the phone to respond to my inquiry, it was a very pleasant experience. I was struck with the professionalism throughout the process of reserving....then to waylaying start time ( on our part).... to our very rainy move in last week of September. The cleanliness of the grounds the office, bathrooms and storage building made it appear as if they had just opened, but since we live not too far away, we knew better. Having the use of t he truck was the "icing"....after checking with Penze and UHaul....and finding it was not only the best deal for us....but the cleanest/easiest experience weve ever had moving! We appreciated having so many supplies available. Although, we didnt think we needed any of them, we ended up using two mirror boxes to store a large TV and we forgot our lock! Thank you, Nita and team,for everything!!

Aaron Weiss

Amazing Service and Facility. This is by far the best experience Ive had with any storage facility, or even any moving company or company associated with moving. I just moved out of the country and theyve been outstanding to work with, and extremely helpful all along the way. Theyve even redone the invoice a few times to placate our corporate HR department! The storage facility itself is immaculate as its brand new. Were the first tenant in the unit. Its safe and secure and easy to access right off of 66. I cant say enough positive things about the facility and especially the management team. Theyve outdone themselves on hiring smart, helpful personnel. I have to give a special shout out to Cynthia Palacios who has been the point person and if you can work with her, you wont be disappointed. She will be whatever you need to make it right.

Andrew Carleton

My experience at CubeSmart was awesome. I had reserved a unit to start using on Saturday July 9th. I traveled from New Jersey down to Arlington, VA. The office closed at 5PM, and I arrived at the office at about 5:15PM and was afraid I would not be able to get access to my storage unit until the next day. However, CubeSmart employee Cynthia went above and beyond to help us out. She stayed well past 5PM and helped us get everything set up and running smoothly. Never once did I feel as though this was a burden for her. She was extremely friendly, informative, and eager to make my experience be the best it could possibly be. Cynthia provided me with a great first impression of CubeSmart and I will certainly use CubeSmart in the future thanks to Cynthias dedication and great customer service.

Eric Ziegler

Really good facility. Nice and clean and in the heat of this summer the a/c and climate control keep the inside of the building nice and cool. My only disappointment was there appear to be many storage units of the same size I rented (5x10) closer to the elevator, yet they assigned me a unit almost as far away from the elevator as you can get on the 2nd floor. Maybe its cause I rented online for a special price. Maybe the special internet only price also includes a long hike from the elevators. Not quite sure. Other than that overall happy with the experience so far. Although it hasnt been a month yet.

Ronald Hicks

100% positive experience. Cynthia was wonderful to work with. I had concerns based on prior experience with renting storage (other than Cube Smart) about actual versus nominal dimensions and she showed me several units until I found one that was satisfactory. I especially like the additional security of unit renters being limited in access to just the floor their unit is on. And the cleanness of the place, and the quietness of the carts, and the restrooms on every floor. Thank you.

Sean m Ramsey Namaste

Not sure how or why there are so many high marks. Maybe the manager was ha ving a bad day but wow really short tempered and condescending idk maybe it was cause we are yankee Bostonians and tried to load a unit she wasnt feeling our vibe. Who knows. Btw this was a year ago so maybe staff has changed. I did give the 1 star back then but forgot to comment. Things change and people are funny so hopefully its not still same thing we experienced

Peter Gaus

Very positive experience. My first contact was with Cynthia, who was very pleasant, patient and helpful with all my questions. Due to an error on my part I had to reschedule my FREE!!! truck use. I spoke with the manager Nita and had my reservation changed with no muss or fuss. The rates are reasonable and the facility is very clean.

Christopher Augello

Professional interactions with staff. This location is has the best layout of all the other locations in the area, and their temp-controlled facility and top-notch layers of security are leaps and bounds above other similar facilities. You cant compare CubeSmart to other storage facilities, they are in a league above the competition.

Robert Salerno

My first storage unit experience and it was so awesome thanks to Tashalia! She was so helpful and professional answering all of my questions and finding me a cube to meet my storage needs. Its clear she is good at her job and enjoys her work. Everything about my experience today was so pleasant! Thanks much!