Chantilly Auto Body

Reviews 3

NV

Nv Eleven22

Took my 2015 WRX in after it was lightly rear-ended. Damage was primarily a crushed bumper and some paint scuffs on rear quarter panel. Car looks as good as new. Pros: - Unlike a lot of recent reviews, I was given 2 updates in 3 days. I was called to be notified when it entered the body shop and when it was ready for pick up. Im sure the business is reading these reviews and adapting to criticism. - They stayed true to their estimate cost and timeline, even finishing a day early. - The interior gets cleaned up after being in the body shop. Nice touch, but they really should notify customers this is to happen in case you want to tidy your personal belongings up yourself. Perhaps it was in the agreement in fine print. - The odometer was only 1 mile over when I dropped it off - no evidence of foul play. - The work itself looks good. Granted, replacing a bumper and buffing a panel isnt all that complicated. Cons: - The previous reviews are on spot with the receptionists. They clearly dont care about their jobs and can be heard openly complaining about coming into work. Id definitely be let go if I brought such little enthusiasm to what I do for a living. Plus, its a bit unnerving to be leaving one of your most expensive assets in the hands of a company where the customer facing individuals have that sort of attitude. - I didnt get the feeling anyone there cared much about the vehicles coming in. The appraisal/estimate was given to me on paper and I was sent on my way, but I was not told how the repair would be followed through. Were they going to paint the bumper after attaching it to the vehicle and masking off the areas? Were they going to the paint it separately then attach it? How did they plan on getting the scuffs out? Would they be using OEM paint supplies, and OEM parts? What if I *wanted* an aftermarket bumper of some sort? The estimate has some of this stuff written out but in a very cryptic manner and you have to reference a sheet of abbreviations to understand it. - I asked to inspect my car before settling the bill and at first was treated like it was an unusual request. After a few minutes, my car was brought around and a lady did take me out to review the repairs, ensuring me of the lifetime guarantee. There was a lot more confidence here but it really should be standard practice. In hindsight, perhaps people like me would be better off at an enthusiast shop but if your car is an appliance to you and you need it to be looking presentable, this is a fine place to do your repairs from my experience. 3.5 stars if I could.

ST

Steve H.

Worst experience ever. Should have known this place was bad when I arrived after my car was towed and they told me that they didnt have my car! I told them it had to be there because the tow truck dropped it off two days before. I told the lady to type in the type of car I had and she told me there was over 500 cars on the lot and she couldnt do that. I told them to search by license plate instead and she did it and guess what....found my car??? Dont they train their workers in common sense? I was from out of state so the ordeal was even worse for me (had a tree fall on my car) the adjuster (which was an outside company) took a while to get there because of me being out of state and when he did, the front desk told him that my car wasnt on their property! Again with that!! The adjuster leaves and calls ,me to tell him I gave the wrong address. I told him to go back and try again by giving my license plate number...at that point, i guess it worked since I didnt hear back from him. The guy working on my car emailed me the quote and gave it to the adjuster so I think everything is good to go....well about a week later, they "made a mistake" on the estimate and it actually is going to cost MORE because they forgot to include "labor costs" which was about another 3 thousand. so they need the adjuster to go out AGAIN to verify the charges. The adjuster, again an outside source cause I am out of state, had a backed up schedule and took awhile to get there so this took about week or 2 to get worked out. FInally the adjuster approves...but wait! they "forgot" to include something else into their quote which cost another $500 dollars...they need the adjuster AGAIN! My insurance agent at this point calls them directly and told them to start working on the car because he will send them the check (after all its only another 500 and we were already in the thousands), they dont need to worry about the adjuster coming....they REFUSED said it was company policy...he asked why dont they just start working on the car since they know and he is giving his word that they will get the extra 500 dollar check (after all they received more than 75% of the costs in 2 checks and this would be the third check mailed to them because of THEIR error)..they flat out refused. The check was rushed out (thanks to my awesome insurance sales agent) and they finally BEGAN WORKING ON MY CAR OVER 1 MONTH LATER! I didnt get my car till today which is now 3 months after the whole thing. AVOID CHANTILLY AT ALL COSTS!!!

A

Anonymous User

I wish I had taken time to read the reviews before I accepted my insurance companys recommendation to take my 05 Tahoe with passenger side door damage to Chantilly Auto Body for repair. First the truth is the paint match was phenomenal. The daily calls telling me about my car (even though I specifically checked the box that said call if there are changes) were a nice customer service touch even though they were essentially useless. The calls consisted mainly of describing that they were waiting...and waiting... That is where my positive impression ends. The door repair itself is marginal as my once very quiet ride now has a loud wind sound from some air gap in the door seal that isnt correct. They gave me an estimate of 5 days and it took 17. I will never take any vehicle there and will advise friends and associates to avoid them as well. I might even warn off an enemy or two...no one deserves the quality of service, care, and repair that I suffered at Chantilly Auto Body. 10/10/11: Dear Respondant from Chantilly Auto Body - I will take my car to a trusted agent who will do a good job the first time. I did NOT compliment your work, I complimented the paint team. I did not compliment your Customer Service I said they provided a convenient but useless daily call service. And finally, you are incorrect about the timeline. I had an appointment schedule by USAA and when I arrived 15 minutes early I was told I could leave the car and it would be looked at. I had an estimate that Friday afternoon and was told I could bring it back on the following Monday. I did as instructed and was never notified that being told to bring the vehicle back on the requested day could be construed as an unscheduled drop off. But of course you will blame your customer for poor service as it is the customer who is responsible for ensuring the quality of the service your shop provides. I now stand even firmer with my original opinion of your shop - Never Again!

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