Platinum Auto Body Inc

Reviews 8

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Londa Jericho

took my BMW X.3 to platinum auto-body in sterling Virginia after an accident causing front and damage. My vehicle repair costs were estimated at approximately $2000- I was told that my car should be completed within a few days. Weeks later finally imy car is returned to me- amazingly the estimate has now turned into a bill to my insurance company for $5300. After receiving my car back , I immediately noticed a shaking front end upon acceleration of my vehicle - that was not there prior to the accident nor after the accident- only after the "repair" did the shaking commence. Not only did I have to argue with them about getting another rental car, and their refusal of one; I had to resort to calling nationwide to have them reopen the claim for platinums poor repair. Of course nationwide contacted them to have a rental car arranged. I returned my vehicle to platinum to correct their poor repair job. Platinum Auto Body just called me and told me that it had nothing to do with their repair- mysterious shaking on my vehicles acceleration - that appeared only after their repair- but that the shaking has to do with front end worn rotors- that amazingly were not a problem prior to the "repair". Any mechanic with any knowledge would tell you that if it were a rotor problem like they insisted - The shaking would commence on braking and not acceleration. Not only that- during their short 10 minutes of driving my vehicle they resulted in giving me a bonus prize!!!! I participate in nationwides smartride program that gives you a discount for a good driving habits- Ive had no incidences of poor driving habits since the onset of the program - except for the short 10 minutes they drove my car to which resulted in three (3) hard brakings / fast acceleration incidents- so my advice: definitely go there if you want: poor service- poor professionalism- Poor repairs - Poor estimates- and lack of care for your vehicle. And one more bonus prize- my manufactures BMW front plate was not replaced because Platinum Auto Body gets all of its replacement parts at the local junkyard and they told me I would have to order one myself. See for yourself go to Platinum Auto Body and review your final bill and youll see exactly where they get all of their parts.

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Daniel Peat

I had my car towed to Platinum Auto Body after I struck a deer in October and had some considerable damage to my BMW 3 series. They said they could fix the damage and had a certified BMW mechanic on staff so everything would be good. Although things started off ok, I was a little surprised at the lack of updates on my cars status. I ended up calling ever week to get an update and routinely got the same answer of "were just waiting on a couple of parts, but you should have it by X day." X Day came and went several times until I finally got my car back the Tuesday before Thanksgiving, a full 30 days later. The car looked ok and seemed to be ok driving home, although just as I was pulling in a light came on that I now know to be my coolant light. I figured it was low on coolant and planned to pick some up the next work day. I never got the chance as my car overheated on my way to work. After limping home, I had my car towed to an actual BMW dealer (I wasnt going to wait another 30 days for my car to be refixed by Platinum with little or no updates). The dealer called me that day and told me the car had been put back together wrong and described the repaired radiator as a "hack job." I ended up spending another $1300 to have Platinums poor workmanship fixed. Thankfully, I didnt end up doing any long term engine damage thanks to lack of coolant. I contacted Platinum and my insurance that paid them the remaining $4600 for the repair. At the least I expected them to refund me part of the repair cost since they had messed up in the first place. After a short discussion with the location manager Gregg who blamed everything on the insurance company, I asked for his boss Richie to call me. Several weeks later I have heard nothing. I am now working with my credit card company to refund the deductible ($500) I paid Platinum and have asked my insurance company to add them to a "do not use" list. I highly recommend people steer clear of this body shop as they obviously do not stand by their work.

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Anonymous User

Just had a new front, left bumper fairing put on my 2010 Matrix here. I visited 5 body shops in the area and chose platinum based on their initial estimate which matched prices I had researched online and professionalism. The good: Seems like work was done well so far; paint matches the original color and fairly is sturdily mounted. Everyone was very professional and courteous. Work was done quickly and on time. The bad (I think): Initial quote was for 250; 164 for parts, 30 for paint, 46 for labor. I allowed Platinum to order the parts based on this estimate; I brought my car in 4 days later and the work was done that afternoon. Final total was for 327; 230 for parts, 30 for paint, 46 for labor, 7.50 waste disposal. Increase in part cost of $66 dollars is itemized below. LT Spoiler $120.39 -- $120.39 LT Spoiler Trim (2 pieces of flex. plastic) $19.48 -- $38.96 LT Spoiler Clip $1.20 -- $29.12 Spoiler Retainer $13.44 -- $38.41 Spoiler Fastener $10.02 -- $3.60 So apparently between creating my estimate and ordering parts the cost of spoiler trim was doubled (literally exactly multiplied by 2), the cost of a spoiler clip went from 1.20 to 29.12 (a 2400% increase), and the spoiler retainer went from $13.44 to 38.41 (more than double). I allow you to come to your own conclusions, maybe this is normal. John, a very pleasant service writer, explained that until they order the parts they dont know how much they will cost. At no point before I came to pick up my car was I made aware there was any change in part cost.

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Peter Crowe

One poster here gives a negative review because his car experienced a mechanical issue after bodywork was done. Huh?? The staff are extremely professional, the cost came to LESS than had been estimated, and Enterprise rentals picked me up and took me to their office a short 1/8th mile away. The only thing I would ding them for is promising to order a rear hatch scuff guard, and applying it for me, and not delivering on the promise. Not too big a deal. With Allstate insurance and Platinum, youll have a great experience.

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Andrew Nelson

Been through twice, once for a dent and once for a shredded fender and front right quarter panel. Both times the car was in and out 3 or 4 days ahead of schedule. Picture updates throughout the repairs and good at contacting you.

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Liliya Miller

Had to fix my car after the accident. They did a great job. Enterprise rentals is the next door, and its very convenient - they pick you up and you just leave the key at Platinum when your car is ready. Highly efficient.

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Noelia Schmitt

Great work and always on time. We have used them twice because for two different car accidents. Theyre customer service is amazing, very friendly and organized. Plus with a lifetime guarantee, it the best.

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Jane Jenness

Platinum has fixed our car twice - after 2 deer collisions. They are expert, efficient, and very polite. And if there is a problem, they will fix it. They are the only body shop Id ever want to use.

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