US Post Office
| Address: | 10660 Page Ave, Fairfax, VA 22030, USA |
| Phone: | +1 703-591-0458 |
| Site: | usps.com |
| Rating: | 1.9 |
| Working: | 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–12PM Closed |
Location
Photos 1
Reviews 8
BE
Bethany J. Wert
This is one of the worst experiences I have had with any company. I had originally missed a package that needed a signature, so I had rescheduled its delivery. The next day, I literally saw the USPS carrier drive right by my house. By 4:30 pm and After waiting HOURS on the phone to get ahold of someone, I finally drove myself to the post office. The front desk staff were nice enough, though severely understaffed. I was given the supervisors phone number to track a missing package, and she seemed at first to be extremely accommodating. She said she would find out where it was and that shed then get back to me, and she said it wouldnt be more than an hour. I never heard back from her. I went in AGAIN to the post office the next day, (as my package had yet to be "redelivered" still - their online delivery and redelivery system is an entirely other rant). I have been waiting in line to talk to the supervisor who is, (surprise), here, and who has still not called me back. The management and the delivery carriers seems to be the main issues here - overpromising, disorganized, and apathetic. When I finally did talk with the supervisor, she said it "wasnt lost", but she couldnt find it either. Im fairly certain when something is lost, that means it cant be found. Regardless, no one should have to spend a day and a half tracking down package.
LI
Lilly C
I originally called to renew my passport and the clerk said I didnt need to set up an appointment to have my photo taken all I needed was to come in during business hours so I came in during my lunch break and the clerk was not there OK I was disappointed . So the next week I called the post office / passport office , and I asked the lady on the phone when the clerk would be in to take photos and she kept telling me I didnt need to set up an appointment and that I could get the photo taken anywhere. This was my closest location and all I needed was information for when the clerk would be in so I would not waste another lunch break. Her only response was I dont need an appointment and that I could go anywhere, while my point was that I just wanted to make sure that the photo person would be there when I came in . Over all the clerk was very rude and when I asked to speak to her manager she said she was the manager and the she hung up on me when I tried to further explain that I just needed to know when the photo clerk was in. She was refusing to understand what I was saying ,rude, and dismisive and should not be in customer service or a manager if thats the case. I will gladly be spending my $25 somewhere else for my passport photo. Worst passport clerk ever.
NO
norma israel
If I could give them less than 1 star I would do it. Our business office has this post office and they are THE WORST. Ive started keeping track of the number of times the postal carrier doesnt even bother to come to our suite - I guess because we are at the end of the hall. 5 times, at least, since May 19, 2017 until TODAY July 7, 2017. Ive called and complained to Paul and to Joseph. Today, Ive called 5 times - and they wont even pick up the phone. They dont even know the words customer service because it doesnt exist to them. Despicable! Update - after the 15th call, someone finally answered. According to this person - USPS policy states the postal carrier doesnt have to come to your address if they dont have any mail to deliver! And that has been the policy for years. Funny - no one else ever took the time to tell me that when Ive called to complain. There are 8-10 offices here in 1 building, I guess its too much trouble to take those extra 40 steps every day... and isnt it funny that when he does come by he has a WHOLE STACK of mail that just happened to come on the same date. WHATEVER!
MA
Mark DeAgazio
Horrible. They move at a snails pace. I would rather have a 17 year old who hustles working there. There is an oriental guy working there that hustles and goes out of his way to help people in line that have transactions that dont involve money . The big problem is that they are totally understaffed for being the largest post office in Fairfax area. There is always a line here. It also does not help that most cutomers dont have clue what they are doing and ask 20 questions. I dont know how many times Ive gotten a tracking information that says notice left I go there and they cant find it. I would rather go to the dentist for a cleaning then come to this post office thats how bad of an experience it is coming here - seriously . If youre tracking something and it says it was delivered give yourself 2 days before you go and pick it up do not even try and pick it up the day was delivered they will not find it. Do yourself a favor unless you HAVE to come to this location go find another office. I wish I could choose my default post office
SH
Sherry L
Very convenient location without the traffic hassle of of Merrifield. They can be busy at times, so you need to be aware of the time of day you go. I find the service to be very good, with the proper respect you will receive respect. Kudos to the workers, if I worked at the main mailing facility for prominently lawyers, Id be a bit fussy too. No offense to lawyers, but you can be demanding. The self help services work very well too, if you dont like dealing with people. I would give them 5 stars, but they need a larger facility for the amount of traffic they receive. People - really - black guy??? Cant you come up with a better description for a Official Postal Employee/Human Being then that? I have to say it again - with the proper respect you will receive respect.
YU
Yue Eng
My package was returned to me undelivered after they picked it up from my home. Reason: No postage. Postage was clearly on the package, next to the note that said "No Postage." Attempted to have it picked up again, now its tracking as "Forwarded due to incorrect address." but does not tell me where they are forwarding it to. And yes, the address is correct. Update: This Post Office continues to have issues with picking up packages for reason of "no postage", when the packages have postage per Click-and-Ship, after receiving assurances from the postmaster that they will conduct training to fix the problem.
KH
Khayal ALiyev
I mainly ship with postal service over Fedex/Ups to simply support federal postal service employees, but when you see a manager yelling at you and treating you like a pos instead of helping you to get your concerns addressed, I feel like its not worth it anymore, I understand its not an easy job, but it does not mean you can yell or raise your voice over your paying customer. I spent over $7,258 on shipping services for past 2 years, pathetic customer service and very disappointed!!!!
RU
Ruoyun Li
Very poor customer service! I just mailed my passport and other docs at this place. The passport clerk, an Asian lady, who called Xuan, has the worst attitude to customers I have ever seen in the U.S.! She is very impatient and the whole process without smile. But another African American staff (I think is a manger there) is very nice, she blamed on Xuan of her bad attitude. After that, Xuan totally changed her attitude!! I dont think I will go this place in the future.