Eurowerks

Reviews 8

MA

Matthew Raiteri

I have been going here for at least ten years and have always been happy with the service. Unfortunately my last visit was very disappointing. My Jetta was having an engine problem, that turned out to be one of the cylinders misfiring. They plugged it in to their computer and it said it was cylinder one. They said they checked the spark plug and the wires and they were fine, so they told me the problem was almost definitely a fuel injector. I approved their estimate, so they took out the old injector and tested it. It worked fine. The technician said at this point he was stumped so he started researching recalls on the car. He discovered that VW had made an error in the cars diagnostic program and that even though the computer said it was cylinder one, it turned out it was cylinder three. They checked the spark plug on that cylinder and it was in bad shape. The tech said he plugged in a "used spark plug he had laying around the shop" and it fired right up and the problem was solved. Great, and Im glad that the car is running well again, but they charged me for a lot of money and they didnt even put a new spark plug in there. I understand that they spent a lot of time on the car, but they also misdiagnosed the problem several times and it turned out to be a problem from the manufacturer. I was told that they couldnt be held accountable for a problem from the manufacturer and that because the charges were less than the estimate I had already approved that they wouldnt come down on the price. From my standpoint I approved an estimate for replacing a fuel injector, they didnt replace that injector so I dont see how that estimate can be a metric for the final charges. I ended up just paying the full amount, even though I feel it was unreasonable. I might have felt a little better about this had they even offered to put in a new spark plug. I would have gladly paid for it.

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LV

lvgzombie

Bottom Line Up Front: Consistently great service, from a great VW & Audi repair shop (Im a 10+ yr customer). I was *very* fortunate to come across a good review for then-VolksWerks (now "EuroWerks") back in summer 2004--think I found em on CarTalks Mechanics Files--when my wife & I moved back to the states from Germany. At the time I had a **cool** VW Passat "sport package" sedan straight from the GER, and needed an *excellent* shop for service. I found that in Teds VolksWerks (EuroWerks) shop. I did try 1 or 2 VW/Audi dealers before VolksWerks...suffice it to say, I never went back to the dealers. Everyone Ive met there (from customer care folks making appts, to the service techs) has always been friendly & professional. They are great with estimates & quotes, and are not "pushy" in trying to tack on more service or repairs than you need. Another thing I like is that the shop is very close to East Falls Church metro station. I usually just walk to/from the station if leaving my car for service. However, if you ask, they will gladly do pickup/dropoff at the station, as well. Plus (most importantly)...they *know* all about VWs & Audis. I just took my current car (Audi A4 AWD) for routine service in Dec 2014. "Juan" & "Susan" kept me apprised of the status of the service, and promptly notified me when it was ready. Ive had NO issues with the shop. Ever. They were even able to troubleshoot a really pesky, mysterious battery drain problem in the A4 (turned out that the built-in bluetooth module burned out...Ted, himself, called me with the status update). I *completely* trust EuroWerks, and will continue going back as long as I own any Audis or VWs...and that is definitely my intent. Already got my eye on a new Audi...but my wife doesnt need to know that, just yet. :-]

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MY

My Self

Eurowerks miraculously kept my old Jetta purring along for about the last 10 of its 15 years. I never worried that the work wouldnt be done right -- it always was. I never thought they were taking advantage of me by doing work I didnt need. They were just great in emergencies. And their loaners are life-savers. I now have a newish Audi. I recently had what seemed to be a coolant leak, and they let me bring the car in on the spur of the moment, checked it out (it was fine), topped off the coolant and also put air in my tires, which they noticed were low. The charge: zero. I LOVE THESE GUYS.

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GE

George Parrish

I just had these guys perform some significant service on my Audi. From the first call to driving out of the lot after the job was done I was extremely impressed. Everyone I encountered was friendly and really went above and beyond. The prices are very reasonable and they offer all the services that I previously would have thought only an Audi dealership would do. They did a full inspection of my car and went through every area meticulously. I really appreciated that there was no pressure to up sell me on stuff I didnt need. Ill be coming here for all my Audi service from now on.

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HA

Haim Haviv

Professional, straight forward, honest and to the point. I brought my 06 A4 with some concerns that needed professional care. Tried the dealership before trying Euroworks and Im happy Ive decided to go with Euroworks. They communicated very clearly, we agreed on all the work in advance and everything was just as concluded. Their pricing is reasonable and they wont charge you for things you dont need (I asked about something that they could have easily charge me for but was told its not needed). I felt I could trust them and Ill probably return there next time.

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RO

Robert Bailey

EuroWerks is a great place to have work done. I brought in my 06 Jetta to have an estimate done to compare to the VM dealership and they gave me a better price and I went ahead and have everything they recommended done and my car is running so much better. Really happy with their quality of work. This is the only place that Ive had work done that has called me every step of the process and let me know how things were going. I wont need work done in a while but would come back here when I need it done. They even sent a Thank you card with a "treat". Thanks

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BI

Big Turbo

Watch out for your sound system when you pick up your car! Each of the three times I have had my VW Golf (my baby) serviced at Eurowerks my audio levels have all been wildly adjusted. The bass, treble, fader, etc.. I didnt mind the first two times, but the last time I picked up my car my speakers sounded TERRIBLE! Obviously they had been pushed to the breaking point. The service manager has refused to answer my calls and emails! Eurowerks will be receiving a note from my lawyer and possibly a lawsuit.

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VA

Varun Sharma

I cant attest to their work because they were honest and told me it wasnt worth the $8,000 in repairs they could have had me do. I have never had a mechanic turn down work and I am writing this review because I am extremely appreciative of their honesty. This is exactly why I avoid going to the Audi dealership for service... they could have strung me along for $2k here, another $1k there for the next couple of years even if I didnt do all the repairs at once but they didnt. Admirable in my view

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