Herndon Auto Care & Tire Center

Reviews 12

NE

Neil Barbieri

Excellent customer experience! Fast, courteous, and extremely trustworthy. I first went there for a second opinion after another mechanic told me I needed new brakes and new tires during a safety inspection. Herndon Auto Care told me otherwise, and I got more than 2 extra years on both following minor repairs before they actually needed replacing. Herndon Auto Care consistently goes above and beyond when it comes to helping you fix whatever issues you have, even if they are busy (which they usually are, so make an appointment). Bill at the front desk is not only pleasant to deal with, but he is really great at plainly explaining any current and potential future issues you have in easy to understand terminology. I always feel confident that Im fully aware of my cars status after leaving.

---

SI

Sidney Leonard

I only go here for my auto repair work and have been going here ever since this stopped being a Texaco gas station many years ago. Most of the negative reviews reflect unreasonable expectations regarding service rates for this area or for bringing your own parts and expecting them to install them for a few dollars or with an unfamiliarity of the State Inspection manual. The State Inspection manual is nitpicky and they follow the rules. I dont blame them for not risking their inspection license or for not letting customers drive unsafe cars. I find Bill and Mike to be honest and I trust what they recommend. I have had work come in under quote because they were able to repair something instead of just replacing it.

---

A

Anonymous User

I just wanted to say, that Ive been going to these guys for years, and they have ALWAYS been fair with me. (More than fair actually.) I drive a 2001 Ford Focus, and whatever problems Ive had with it, its been far more cost effective to get it fixed with these guys, and the service is top notch. They always remember my name when I come in and drop off my car, and its the same guys who have been working for there for years. I would recommend this place to anyone. Just because your car sucks - doesnt mean this place does. :) PS: To the guy who trusted Midas - check out their reviews online, just because they tell you what you want to hear doesnt mean they are right.

---

HT

HT3 Masonry

They did right by me. On short notice, Bill, referred me to a good reliable Tow service (Roadrunner) (I had broke down in the middle of the road in pouring rain.). Within about an hour and 10 minutes of phoning them, my old Ford Ranger was up on the lift and the mechanic, Eric, had identified where there was a massive fuel line leak. He worked with the situation I had, (it could have been a much more costly repair) and was able to fix it in a very short time and limited cost to me; which I very much appreciate. Highly Competent, Honest, and Fair, thats how I must describe, Herndon Auto Care & Tire. ..what more could you ask for from a mechanic.?.

---

A

Anonymous User

DONT GO HERE. This place is absolute rip off. I have always bought my own engine oil and filter and get it changed in gas station or some dealers. I went in just for oil change service with appointment. I was told that just the oil change will cost be 15$ just for service and after changing the oil they where asking $25 just for oil change service with parts and fluid provided. This place is just a junk. They try to rip you off, the lady who was at the front desk (Alex), she doesnt have a pint of customer service. She says She doesnt care want the previous front desk person committed for. There are many better place around.

---

RE

Rebecca Glaab

I called about making an appointment for a VA inspection and emissions test. There is no need for an appointment, but the gentleman I spoke with did suggest that the shortest waiting times were midweek after the 3rd or 4th of the month. I went in on the 5th, on a Tuesday, and was able to get my car inspected right away. Within 25 minutes, theyd completed my inspection and I was on my way. By the time Id gotten home, it was posted to DMVs site and I was able to register my car right away. Everyone here was friendly, professional and polite. Great service!

---

MA

Madeleine Coe

I had an emergency repair issue with my brakes. My car was making an awful noise on my way to work, so during lunch, I took it over. Even though they were really busy, they took a look at my car without an appointment and told me they could take care of it since it was not safe to drive. I came in at 2 pm and my car was ready by 4 pm so that I could drive home from work safely. I was really impressed by how quickly they got the work done, reasonable pricing on parts and labor, and that they really cared that about me as a customer.

---

MA

Mark Brody

I went to Herndon Auto Care recently due to squealing noises coming from my serpentine belt on a 2004 Honda Accord. They diagnosed the issue incorrectly, stating I needed a new belt and power steering hoses. After close to $400 worth of repairs, the noise came back the next day. They said that the issue was now the power steering pump and would cost over $700 of which was $300 for labor. No apology. The owner seemed very nice but the work was inefficient and now Im left where I started, $400 out. Would not recommend.

---

AN

Anna Kramer

I took my husbands car in for the yearly safety inspection plus a couple other things. Before they even started the official safety inspection, they told me the headlights werent going to pass (needed resurfacing), and asked if I still wanted the inspection done. I thought that was really nice of them. They didnt pressure me to have them do the headlights, either; just told me I could buy a kit and do it myself, or have them do it. This is by far the best/most honest mechanic shop Ive been to.

---

JA

Jay Tee

I called them a few days ago and asked if I needed to make an appointment for a diagnostic check on Saturday. They said no and that I could just bring it in on Saturday. So I woke up early on Saturday, my one day off, and brought my car in for the diagnostic check. The guy at the desk said they were full and couldnt take any more cars that day. Thanks for nothing. Also, their website says they have a computer kiosk. It should be illegal to call that embarrassment a computer kiosk.

---

ER

Erik Mc

Been taking my car here for the past 3 years or so. Ive had them do multiple oil changes, light replacements, inspections, re-inspections, and a brake replacement. The service is always quick, theres always an appointment available within a few days of calling, the prices are great, and the staff is always helpful and kind. The place is managed quite nicely and is never packed, even at the end of the month. I dont have much else to say. This place is great.

---

VA

Vaibhav Shah

This review is particularly for the Virginia State Inspection at this facility. It was the most genuine and quickest state inspection I have experienced in years. I was 3rd in the queue and it took about 30 minutes of wait but was really delightful was that there were no unnecessary issues called out for a 15 year old car and the total time it took for inspection was under 15 mins. I have not yet used other services but would try out based on the experience.

---

---

Other organizations