Hogan & Sons Tire and Auto

46970 Community Plaza, Sterling, VA 20164, USA

Address:	46970 Community Plaza, Sterling, VA 20164, USA
Phone:	+1 703-444-6426
Site:	hoganandsonsinc.com
Rating:	3.6
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7:30AM–6PM Closed

Location

Photos 63

Reviews 5

Bhagwati Pandey

Horrible experience, a state inspection which cost us over $250+ plus and around 10 plus hours of our busy schedule and after 5 months we came to know actually our state inspection were not done. 1. We went there in Nov 2016 for an state inspection, they suggested us few other things and made us an invoice of around $209 which we agreed on. 2. This included a gas cap change, which actually had issue after replacing it not before, now we have only error showing that we need check gas cap, which was not there before, so actually gas cap had no issue at all they made us change it. 3. They reset the van and suggested we need drive it 75 miles and then come back for emission test, we followed instruction and went back, now this time they suggested they cannot do emission test without a diagnostic test of costing $350 plus, so they again reset the system and said drive it for another 75 mile and then come back. 4. We drove it again 75 miles and went back, they again refused to do emission test but finally they did it and it pass test, so we were finally ok, and decided we not coming back here again. 5. After 5 months I had to go to DMV wait for my turn for 3 hours and finally when its my turn they told us that we do not have state inspection done so they cannot serve us, for which we paid in Nov to "Hogan and sons " and were told its done. 4. I went back to them asking why is that, first they refused to even admit that they charged us for state inspection, I came back home and found invoice and then went back to them, if they did not do state inspection then why they charged us? 5. At this point they had no answer, now they saying they charged us but they did not do it, so they can do it again but now I need wait again, by now I lost my trust on them and I did not wanted them to do any servicing anymore on my van. Overall a state inspection which cost us a fault in our van showing gas cap error always, over $250 expense for no reason and a very valuable 10 plus hours of our busy schedule, we have extremely bad experience with this auto service and I have no words to explain my frustrating with them. All their intention was to charge us more and more but not do the actual service we paid for and we went their for, they just misguide you. Luckily I did not get ticket for state inspection not done.

Leigh A Brown

Completely dissatisfied. I came here to redeem a coupon that promised an oil change tire rotation and alignment check. I saw that the website promoted a free shuttle service so I called ahead to use the service but was told I couldnt because the services would only take 30 minutes or less. Understandable. So I set up an appointment time at 4 p.m. I was only greeted by an employee explaining something from behind the counter to a woman seated in the waiting area. I was not acknowledged for 2 min. The employee took 15 minutes to enter my personal and car information into the system. He did not know how to enter the coupon. I was told the service would take an hour and a half to two hours. Well why couldnt I get shuttle service? Conflicting information. My whole day plans have been uprooted. I waited and got a call an hour later offering 580 dollars worth of services I "should have immediately" I declined. I received another call soon after claiming a lug nut was too tight and they refused to rotate my tires on that side. If you are a shop you should have the tools to conquer that situation! I went to pay the bill and of course asked for a discounted price since the services I signed for have not been completed entirely. At first I was denied my request. Then he agreed to just charge for an oil change. This employee called upon Pat to help him get the ticket correct. Pat emerges from the bathroom. It takes him 22 minutes to get the ticket right because he is nodding off due to "sinus cold medicine". I have a video to prove this. I didnt want to pay but I did. Pat wrote on the coupon no expiration date and gave me another coupon that was expired and addressed to another person. I will never go back there and honestly I want my money back.

Anonymous User

Go here to get ripped off. I have been to Hogan and Sons twice in the last 3 years, out of pure necessity. My first experience there, after checking out my car, they essentially tried to scare me into a host of repairs. When I made it clear I couldnt afford much more than the very cheapest repair, the gentleman on the phone got very rude and short with me and said (paraphrasing), "well I cant gaurantee you that your break lines wont explode on the road". Upon moving back to the area a year ago I again went there (against my better judgement) just because their oil change was so cheap. Once again, a large laundry list of expensive repairs (different car this time) but the actual mechanic I talked to seemed quite honest and knowledgeable and walked me through. What made this particular time horrible was what I witnessed when I sat in the lounge waiting for an extra repair. I quietly watched as one of the customer service agents essentially scared a gentlemen into buying an entire new set of tires. He used every line in the book, including "you would probably get pulled over for those tires" and "I shouldnt even let you leave with them on". It was very painful to watch this man be slowly pressured into signing up for a goodyear credit card and buying new tires and the highlight was seeing the two customer service guys give eachother a high-five right behind the customers back as he looked at the wall of tires!! Ive never seen something so shameful and they seemed to have no shame as I and at least 3 other customers could clearly see them do this. This experience had really tainted me with all mechanics until recently and I would never spend my money at such a low establishment again.

Anonymous User

Do not go here! I went here longer than I should have because of the inexpensive oil changes. But, by the 10th time I had sat in there an hour to wait for a standard oil change I learned my lesson. On top of that they are the WORST at trying to up-sell you on all these different, unrelated repairs and try to convince you that your car will break down if you dont plunk down hundreds of dollars on something else. Ive taken my car to another shop to show them their estimates on repairs and, more than half the time, a second inspection showed that the repair wasnt even needed. As if that werent enough, on more than one occasion I have heard the owner/manager be rude and ignorant to customers either to their face or behind their back, even making racist comments. Take your money to the Valvoline next door instead for an oil change -- a little bit more money but 10 minutes max of your time and a whole lot less of a hassle!

Tiffany Diehl

We came here for the affordable oil changes in the winter for about a year. Everything you read about sketchy work and scare tactics for upselling repair work is true!! In 1 visit (our last) they stripped the oil filter threads on one of our cars, they also broke my hood release latch and then threw the plastic handle under the seat. When confronted with the issues, they smiled and said they returned the cars in perfect condition - we must be mistaken. Theyve tried to sell us on everything from new breaks (5 months old!) to axles to exhaust repairs - always totaling well over $500. No oil change will come without hearing about how your car is a barely working deathtrap. After the damages to our cars we stopped patronizing them. Its such a shady business - despite the clean cut, friendly faces youll see behind the counter. I definitely would not recommend them to anyone.