Public Storage

11 Lawson Rd SE, Leesburg, VA 20175, USA

Address:	11 Lawson Rd SE, Leesburg, VA 20175, USA
Phone:	+1 571-293-6764
Site:	publicstorage.com
Rating:	4.7
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 13

Reviews 11

Jamie Sommers

Faulty locking system not maintained which caused the lock to unlock by just pulling up a few times. So it was broken into and I was robbed. When I moved out of the unit mice infiltrated it. Dead mice everywhere. They use rat poison in every unit according to Terry Martin, the Vice president. He said sorry, but they were not responsible for all the mismanagement mistakes that caused my issues. The unit has sheetrock that was falling down exposing the roof trusses. These unites are not managed correctly. All they care about is revenue. The local manager Greg Martin did not even offer to come fix the broken latch immediately leaving my unit exposed after it had just been burglarized. These guys are awful. I cant get over how they stay in business. I plan on filing a complaint to the BBB. The Public storage stated 100% satisfaction guaranteed. WHAT a JOKE. I received no compensation at all. Public Storage called me in early November 2011 to say there may have been a break in and I should check my locker whenever convenient for me. I filed a police report and worked with the detective to dust the locker for prints. My losses were: Theft of tools and a musical instrument.  Show message history Nothing escalates to any higher management. Old boy network... they cover each other so nothing changes. I received no compensation at all. The management was useless and do not care about the place. They offered to fix the sheetrock which caused the mice to travel from unit to unit. If someone wants to seek a law firm to file a class action suit against Public Storage for their gross negligence and poor management which cause all these losses and property damage from poorly trained VP, Managers and employees, let me know. Please research Public Storage before you have a bad experience like I did.

Towanda Dent

I rented my storage unit online. I could have rented anywhere else in Leesburg but I received a call from Levia and she was so warm and helpful. When I went in to actually take the storage unit she was even more friendlier than I expected. She explained everything to me about my unit, took me to see my unit, offered me additional moving supplies and was just the friendliest person I have met in a long time. I was very much in a hurry but I am glad that I slowed down to listen. I enjoyed my experience with Levia. I told her she had a presence about herself that she should never change. I feel at ease that my belongings are at this facility. I will recommend this storage facility to anyone I come across who is looking for a storage unit. Levia you are the BEST!!!! I hope your manager knows how valuable you are to the business.

Melba Ashby

Due to unforeseen circumstances of a pipe that burst in my apartment. I had to try find a storage unit that would hold my household goods. I went to this public storage after having been given the run the rat race gambit of trying to find a place to store my stuff and the young lady on duty as the customer service representative, Levia Hardy was so courteous and nice to help me find a unit. She went above the norm of providing exemplary service to explain the rental and insurance process. I was genuinely pleased with the ease in which she made me feel to not be pressured to purchased frivolous items that I did not need to make and feel that my stay at the property was worthwhile and that my stuff was in a secure and safe place.

Brittany McKimmey

My experience with Public Storage has been outstanding. Levia Hardy who is employed at Public Storage is extremely helpful and friendly. She had me set up with my storage unit in less than 10 minutes. When I used to come to the storage unit to make payments before I set up my online bill pay she knew me by name immediately which was extremely impressive considering I had only been there a couple times to make payment. I had the pleasure of speaking with Greg on the phone today who is also employed at Public Storage to help set up my online bill pay account and he was very helpful and friendly also. I would recommend this storage unit to anyone expecially because of the excellent customer service. Not one complaint!

Maribel A.

Awesome customer service from Levia! I had never used a public storage facility before and was a bit nervous until Levia at the front desk exceeded all my expectations. She helped me choose the right fit unit, explained discounts and helped me get storage supplies. Any storage place can rent you a unit, but Levia took care of my many questions and concerns from the first moment I walked in and really went beyond the call to ensure I had everything I needed. Thank you Levia for your patience, friendliness, organization, and professionalism during a very stressful time for me. :)

Dr. Daniel J. Lee

Rates went up steadily 2-3 times a year. i think this company brings in customers at a lower competitive rate and then increase rates knowing how cumbersome it is to move storage space. Just paid hefty $51 late fees. My previous company would call me and take cc over the phone to help us avoid paying late fees, but this company does not care, it seems. i hope company rep sees this comment and reverse the charges as a one time courtesy. i will be starting searching to relocate to another company.

Cecilia Ashby

My experience with public storage has been exceptional pleasant in dealings with the young lady by the name Levia Hardy. She was knowledgeable about her products, the supplies, and the units within my price range. She went above and beyond the means of being a customer service rep. I was impressed and satisfied with the outstanding service she provided to me. She is definitely a true team player. Thanks Levia for making me feel comfortable in my choice to move my valuables to your facility.

Nerissa Mark

I stopped by the other day just to get some information on the place and i was very pleased. I felt like this was the place to be. The location was very kept together and presentable.The manager there was great!!!!!!!!!She provided me with everything i needed and more. Very knowledgable and customer service was outstanding. Im going to get in contact with her boss and let them know that she is defintly needed in higher postion to help get their other locations in check like this one.

George Hennen

Best storage experience I have ever had. Very knowledgeable and thorough manager, made sure I knew my options, helped me pick out the right size for what I needed, was exceptionally helpful. I would recommend this place to anyone looking for storage. Storage areas are well maintained, it is nice to know the manager lives on-site and really cares about the quality of his work.

raven moore

The property manager Laviah was excellent! I came in with questions and she answers everything with such confidence. The promotions that the company offers is also a big plus because moving is expensive. Im storing in November so I will be back, my colleague use to store here last year and told me to go straight to Laviah so I did. She lives up to these Google reviews.

Rob Goldberg

Mark exemplifies great customer service! He is very knowledgeable, friendly and exceeded my expectations in personally letting me know when my automatic payment had not been received and immediately taking my payment. I highly recommend this storage location as they have storage, boxes, tape, etc and are truly there to help make your storage experience the best.