Len The Plumber

10440 Furnace Rd #106, Lorton, VA 22079, USA

Address:	10440 Furnace Rd #106, Lorton, VA 22079, USA
Phone:	+1 703-870-2500
Site:	lentheplumber.com
Rating:	3.2
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 53

Reviews 13

Christiana Davis

Do NOT use this company!!! I cannot stress that enough. On Monday, called Len The Plumber because I had a massive amount of water coming through the ceiling on the 2nd floor. The Technician pulled the toilet in the 3rd floor Master Bathroom and snaked the stack line. The Master Bathroom drain began to flow again. The Technician did not check any of the other toilets or drains in the house. When asked what the clog was, Technician responded that he did not actually pull out any clog, but considered the job done. 3 days later, I had a flood in my basement, 1st floor. Called Len The Plumber back and was told that they could not come out b/c they were booked for the night, even though I told them that my house was actively flooding! Ended up calling Roto-Rooter who came out to fix the problem. Roto-Rooter technician fixed the clog by removing a blockage in the main sewer line to the house. However, in addition to the split ceiling on the 2nd floor, I now had sewage all over the 1st and 2nd floors, resulting in the need for a Water Mitigation team to come in and clean up the mess and a property claim being filed with insurance in order to repair my house. Both the Roto-Rooter plumber and the Insurance Adjuster said that they believe that the Len The Plumber Technician did not clear the pipes; rather, just pushed it down the pipes further, resulting in the 2nd even worse overflow situation. After the issue was fixed, I called Len The Plumber and asked to speak to a supervisor. I was transferred to someone, but couldnt get his name, and explained the situation. He actually told me that since the Master bathroom drains were working again, the 2nd problem must be a result of another clog happening within the 3 days. Um, what? I told him that no reasonable person would believe that in the course of 3 days, I developed not 1 but 2 major blockages in my pipes. I asked for a legible copy of the invoice so that I could turn it into insurance and also a refund on at least the charge for the supposed "clearing" of the pipes. I was told that I would receive the copy of the invoice and then he would be back to me on the refund, but that they do not refund money. I called on Friday and I had to call again on Tuesday because no one got back to me and I still do not have a copy of the invoice. When I called, there were no notes on my file regarding my conversation with the supervisor and, even after explaining my issue, I was transferred to "Cynthia" in Dispatch who answered the phone with an "um, so, yeah, you need to have someone come and clear your drain, right?" I am still waiting on a call back from the supervisor. STAY AWAY from this company! Not only do they have incompetent technicians, it is obvious that the incompetency and lack of any type of customer service comes from the top down!

Ali Shafiei

Terrible terrible service, I wish I could give them 0 star. I asked them to come out and inspect a plumbing issue in my kitchen. The tech came out at the end of the day with no equipment to repair the problem. charged me 281 dollars and said that he would wave if I chose to go with their company to repair the problem after they provided me with an estimate of around 400.00. So I said go ahead and bring the necessary tools to repair the issue. Next morning the tech shows up and starts to work on what he thought was the problem. Turns out he had misdiagnosed the problem. I helped him locate the actual problematic pipe and he fixes it. All while the tech is talking about everything and anything that crosses his mind just to kill time. after all was said and done they hit me with a 900+ bill. When I requested an explanation, they provided me with a nice bowl of crap that didnt really matter. Never every using them again and definitely dont recommend anyone else using them. Such businesses dont need to be in operation.

Trish Haskin

I want to share my experience with Len the plumber. My service technician Matt that came to diagnose my water leak is the most professional, honest and knowledgeable technician. Len the plumber should be very proud to have such an employee like Matt. I know all about customer service and more employees like Matt will keep 100% customer satisfaction. I will refer your company to all my friends and relatives. Thank you Matt and Len the plumber for your excellent service.

Wade Harvey

I have nothing but great things to say about Wayne, my Len the Plumber technician. He was friendly, extremely knowledgeable and had the presence of mind to work through an issue where access to the main water shut off valve to the house was in question. He explained to me what needed to be done, presented several options and upon my decision got right to work. I will recommend you guys to my friends!

Jean Bean

We had a leak behind a wall in a very small half bath but Thomas was a professional from the beginning to end of the repair. He did a thorough check, then explained what he was going to do, set to work but stopped to show me the progress several times. A very personable, professional young man & I would not hesitate to recommend him to any of my family & friends. Thanks Thomas!

Jennifer Phillips

Zero stars. I called and made an appointment. I was told to be available between 12 and 4 and left work early to do that. At 1:30, I received a call. I was downstairs letting the dog out. I called back within 5 minutes and was told that no one could come today. I can only imagine how bad the service would be and am going else where.

Suz Asst. Food and Bev

Nelson Johnson, Junior, is an absolutely phenomenal plumber. More knowledgeable than any of the other people I had in to do estimates. Lightening quick in completing the work while still taking the time to explain what the issues were and needed part. Contentiousness of our business hours and not leaving a mess. A great hire!

Jennifer McIvor

Way, way overpriced. Tech misdiagnosed issue and I still have a sink full of water and I am out $900. No one showed up on the "return visit" to repair the original problem. What an expensive waste of my time taking two days off work.

Cynthia Eterovic

Best service I have had in long time, the only company that step up to help me on a weekend emergency a had and came back immediately when I called them to report the problem was back. Very efficient and respectful technicians.

Jung Choi

Matt Sokolowski very experience & knew exactly what was the cause of the problem. I trust him total. I give five on Matt Sokolowski and one star Len The Plumber not getting not great experience on first service technician.

patricia bishop

They were great, got my emergency main drain blocking fixed immediately. Had another plumber here who recommended a new toilet, but Len The Plumber (Thomas H) found the root cause! Highly recommend!!!

kevin sitto

Tom Harrelson did a great job. He arrived on time, patiently walked me through the root problem, and worked until the job was done and the fix was thoroughly tested.

Mehrdad Hassani

Wayne was very knowledgeable and explained what needed to be done and finished the project on time. I will highly recommend him for any plumbing project.