George Morlan Plumbing Supply

12585 SW Pacific Hwy, Tigard, OR 97223, USA

Address:	12585 SW Pacific Hwy, Tigard, OR 97223, USA
Phone:	+1 503-624-7381
Site:	georgemorlan.com
Rating:	2.9
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 9AM–5PM

Location

Photos 25

Reviews 4

David Mandrell

[Added on 2/7] - George Morlan obviously watches this because they quickly posted a response from the owner. I emailed immediately and didnt hear anything until I updated this review with that fact. Within hours I had an email saying that Alex Kramien would like to discuss this matter with me and correct the issue. I responded to their email within two hours providing more contact information and availability. That was 11 days ago and I have not heard back from them again. [Original review] I purchased two sinks at George Morlan and the salesman had trouble finding what I was trying to order in the computer. I was ordering the exact sink that was on display. I attempted to check that the item was correct, and the salesman assured me that it was correct, and from the description of the items shown on the receipt, it appeared correct. However, when the sink arrived it was the wrong item. The sink was an under mount instead of drop in, which was not shown on the description, and I was not even aware was an option. George Morlan said they would make it right and ordered replacement sinks. When they finally came in, I went in to pick them up and dealt with Derek. Derek loaded the new sinks in my car and did the exchange paperwork, then informed me that I owed more money because the sale was over and these sinks cost more. I said that I was under the impression that this was an even exchange. Dereks attitude completely changed and he responded with what I perceived to be indignation saying "You can’t just take more than what you paid for.” When I asked why the price difference was not addressed earlier, he said that I “should have thought to ask about that when I first called.” Derek’s posturing, raised voice, and tone made me feel that he was attempting to intimidate me. In addition, I felt his actions were causing a scene and calling attention to our conversation. He came around from the behind the counter and stood very close to me. While not yelling, his voice was raised sufficiently for most patrons in the store to hear, and some were overtly watching us. Derek told me that I “should have known” what I was buying as I “had the part number right there on the receipt in front of me.” The fact that I raised the question of accuracy at the time of purchase and was assured it was correct was irrelevant to Derek. I even pointed out the description given on the receipt also appeared correct. Paraphrasing, Derek said it was my job to go home and look up the part number to ensure that I had actually been sold what I had requested. Derek even admitted that “My sales guy sold you the wrong thing" adding "but that doesnt mean anything.” He reiterated that it was not George Morlan’s fault that I didn’t know what I was buying and that this was a “buyer beware type thing.” Upon asking to return the sinks so I could follow his advice and do some additional research and think about it, Derek told me that he had already ordered the replacements, they were in my car and he’d taken care of the paperwork “so we cant just unwind everything” apparently indicating that I had no alternatives. After a while Derek ended our conversation by telling me that I could speak to the manager and be told the same thing, or pay the difference. After getting nowhere with Derek I spoke to the manager on duty, who while more conciliatory, didnt offer any better solutions than to pay the difference (though he did reduce the price of the sinks). A few days after, I wrote a letter about this incident to the company, but as of a month later have received no response. I am still shocked at Dereks behavior and attitude. The issue of a price difference aside, his behavior and attitude was completely unacceptable. To a female or someone smaller than Derek, his behavior could have been interpreted as incredibly threatening. I cant express how disappointed I am as I was looking forward to having a local resource as I do some renovations. After this incident though, I will not be returning to George Morlan for anything.

marsh wes

DO NOT, i repeat, DO NOT ever do business with George Morlan. ordered a sink & was told it would here in 2-3 weeks. went back in 3 weeks & was told "its not here, sorry but what can i do?" I told him maybe he could find out when it would be here cause i would like to schedule contractors. he told me he would have the buyer check on it & give me a call. "it would be tomorrow tho"... went back the next week & no one knew anything about the order or the call i should have received from the buyer. the woman at the counter (who was not helping me) just wanted to argue about who i talked to (like it mattered) so the original salesman took me to another counter to make calls looking for the sink. the abrasive woman came to that counter & interrupted a couple more time because she said she had "more power" with these people. OMG! she was stickey, phoney, sweet on the phone and a total witch in person. I was told it would be another 2-3 weeks. I asked for a refund. i have ordered vanity, lighting, wallpaper, mirror, toilet, tile, shelving, etc. every company informed me when the product was shipped, daily status, expected date of arrival (even time in some cases). George Morlan is customer service at its worst. I will NEVER do business with them, nor will i hire a contractor that does business with them.

jeepmor

When youve been looking around, then sitting waiting, for 30 minutes and a salesman from the back introduces himself and opens with "Are you guys tired of being ignored yet?" Well, I gather you know youre not going to get great service. However, Brandon did provide good service, but you could tell his teammates were a bunch of crony former used car salesman types. Thats not a compliment by the way. Hope hes on commission as I know I spent the most money of anyone in the store at the time of my visit being I dropped over $1100 on a new tub and fixture in 10-15 minutes, once I got service. And then they dont communicate with you that your delivery will not arrive in the morning as scheduled, or rather, not even the same day. And I had to make the phone call to find that out, not the other way around. Thats just another sign of lousy customer service. They only get three stars because they do carry quality products, otherwise this would be a 1.5-2 at best. George Morlan, the VA of customer service. They just failed on a faucet order also and didnt get it delivered because someone dropped the ball. Again, the only reason I use this outfit is that they carry high quality products, their service is lousy. I wonder how they stay in business operating this way.

shayla curry

I would never recommend this store to anyone. When you are there good luck getting someone to help you, and when they do they are unfriendly. I ordered a shower head system on June 26th and was told it would be in two weeks at the most. It is now July 31st and it still isnt here. I have never been contacted by them to let me know it would be severely delayed. I have called multiple times requesting an ETA and every time they say theyll try to find out and call me back or tell me to call back the next day. Needless to say I never got calls back. I asked to speak with a manager after I was treated rudely for asking why my order was so late and when I could get an ETA. Even after explaining that I have no shower and am having to drive to my relatives to shower every morning the manager weakly apologized and clearly didnt know how to handle customer dissatisfaction. After hanging up on them when I was once again told "well have to call you back" I finally got a call from someone. He also weakly apologized and continued to stuff food in his face and chew his food loudly while talking to me. My suggestion is to go there to look but buy elsewhere.