Avalon Nail Salon

11800 W Broad St, Richmond, VA 23233, USA

Address:	11800 W Broad St, Richmond, VA 23233, USA
Phone:	+1 804-364-9388
Site:	avalonnailsalon.com
Rating:	3.3
Working:	10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 10AM–9PM 12–6PM

Location

Photos 10

Reviews 11

Jessie Hearns

I took my daughter to the Avalon Salon for her 12th birthday - celebrating with a manicure and pedicure (something we have not done before). We were greeted and taken back for the pedicure immediately. The pedicure experience was nice and we were able to sit next to each other to enjoy the experience. We told them we were there to celebrate my daughters birthday. When the pedicure was done, I was taken for my manicure first while the nail tech was finishing with my daughter. Though there were empty seats near me, the nail tech took my daughter to a seat quite a distance away, where my back was to them and I could not see them. When my manicure was done, I was able to turn around and see what was going on with my daughter. Her nails were already polished and she was drying them but her nail tech was no where in sight. When my nails were dry I put on my shoes and still my daughters nail tech was no where to be seen. I got my daughters shoes paid for the service and we left. We compared experiences as we were walking back to the car and I learned my daughter did not have the same manicure experience that I did at all- no relaxing hand massage, no top coat polish. She said that the nail tech told her that she would be right back, got up and left and never came back. It was incredibly disappointing that they would take advantage of and not give the same service to a minor that they did to the person paying the bill. I will not go back to this nail salon and would not recommend it to others.

Chelsea Henderson

Im only rating one star because its not possible to give less than that. I have never had such a negative experience at a nail salon. The lady who greeted us clearly had an attitude and told us to pick a color. After a couple of minutes of looking for a color she yelled from the back, "We are ready for you!" The same lady was my nail technician and was incredibly rough during my pedicure, did a sloppy job with the polish, and yelled at me saying that my skirt was too long when the polish later rubbed off when I went to dry my nails. My friends nail technician talked on his phone the entire time. There was conversation with other customers, but not with us. I do not recommend this salon to anyone. I even went to a different salon after the fact to get my nail polish cleaned up. I did not want to deal with the attitude that would come with trying to get it fixed at this salon. Do not waste your time, money or endorse poor business ethics. End rant.

J Marco

I got a full set of acrylic nails here and my nails turned out decent (their prices are really low compared to what I normally pay and you get what you pay for and for what I paid the nail technician did an appropriate amount of work). My experience there is what will cause me never to return. First of all the salon itself is slightly rundown looking and its nothing major just needs an update. It wasnt particularly dirty either but I did notice several minutes in that someone elses old clipped nails were left where I was sitting (gross). My nail technician wasnt particularly friendly and was talking with her co-worker the entire time and made it impossible to talk with my sister at all over her loud chit chat. Additionally, she was incredibly rough and cut me twice with the nail file which Ive never had happen before in 10+ years of getting acrylic nails. I personally would never return here.

Amanda Taylor

This was the worst massage I have every had. The masseuse used a plastic implement that I could have purchased and used myself at home. I was extremely sore later that evening and woke up the next morning to find bruises up and down my back. I contacted the establishment and was put on the phone with the masseuse in question. She immediately went on the defensive and raised her voice. She said she did a great job and did not ever have customer complaints. She even indicated that the bruises were a result of my having "sensitive skin." I did not even bother to explain to her that sensitive skin does not necessarily mean you bruise easily. I would urge people not to utilize this salon as their spa methods seem to involve some sort of sanctioned torture and their customer service skills are poor at best.

Carol Stevener

Nail salons in malls can be hit or miss, I think everyone knows that. I have been to both nail salons at Short Pump and Avalon is by far the better one. The gals there are very sweet and have always been very accomodating! I have been there when its very busy and I see that they do their best to take care of everyones requests. Sure, there is a little language barrier, but is it really that big of a deal? For me, it really is not. Cathy has been doing my gel manicure for almost two years and they always look great! I get many compliments on how good they look and I send a lot of people there.

Tropical boston

This was my worst experience with salons. For the first reason being everything was dirty from the towels to the cuticle cutters. second reason they dont give you what you asked for. Third , people who seem to have more money are treated better then the average everyday person who comes to get her nails done. The place stinks and has a drainage problem and there are flies all over the place. It Very unhygienic because they use the same cuticle clippers from feet to hands just imagine what someone elses feet condition were in! NEVER GOING BACK THERE AGAIN !!!

Joy Phelps

This place was awful! I surprised 4 friends and took them there for mani/pedis. I made an appointment a week in advance for all 5 of us. We got there and there werent enough staff to take care of us. I had to wait 45 minutes to be seen. THERE WERE ROACHES crawling on the floor. My friend was left bleeding on her fingers and toes after her cuticles were clipped. It was dirty. Overall an awful experience! I had to apologize to my friends for subjecting them to that environment.

Kath Griffin

I wouldnt go anywhere else but to Avalon Nails for my manicures. Nancy has done my manicures for nine+ years and she does an outstanding job! All the ladies who work there are friendly and professional so you cant go wrong by stopping in and letting them work their magic in a very relaxing atmosphere.

Pamela Calligaro

Avalon nails is, by far, the best salon I have been to. Everyone there is an expert and the service is amazing. There is a friendly, relaxing atmosphere and I always leave feeling pampered and rested! And, I frequently get compliments on my nails - I refer friends constantly!

Anonymous User

I live in the Fan and drive all the way to Short Pump for pedicures here. The atmosphere is gorgeous and relaxing. The technicians usually do the most beautiful and precise job. Color lasts. Prices are good. I love it.

Ayo Robinson

Ive been going here for years... I receive the best service and individualized treatment. They are excellent and quite personable.