Carroll Plumbing & Heating Inc.

2108 Maywill St, Richmond, VA 23230, USA

Address:	2108 Maywill St, Richmond, VA 23230, USA
Phone:	+1 804-358-6322
Site:	carrollplumbingva.com
Rating:	4
Working:	7AM–4:30PM 7AM–4:30PM 7AM–4:30PM 7AM–4:30PM 7AM–4:30PM Closed Closed

Location

Photos 28

Reviews 11

Brian Austin

Yeah I suggest dont use these guys, if I where you I would suggest Daniels heating/Ac they will fix your heating/ac problem the first time. Carrolls had to come to my house 5 times in like a month span. Sad but it took 5 times to get it right. Funny part is now they want to slap me with a $900 bill ,lol dose not make sense ,because it took 5 times to fix the original problem. There service manager I think is full of crap in my opinion. This is based off my experience with this company. If you choose to use them hopefully you will have a better experience than me. Apparently they called my house when I was not there today 3/30/2016 and asked if I would take my Google Review down lol. If you dont want reviews then dont be on Google maps. Google maps is made so people can see real experiences with real companys and how the customer was treated. If you are known as a trusty worth person like me in your community my influence can be big. Again treat the customer right from the beginning and this would have never been a problem.

Sarah Paladino

The actual work done for an emergency fix was helpful but we wont be using them again because of their billing and pricing practices. They will bill you for a full hour ($120 + parts) even if theyre only at your house for 15 minutes - the bill will not be prorated. For the larger job we needed done we got quotes from 4 different plumbers that ranged from $1400 to $3000, with theirs being the highest. The $3000 quote we were provided gave no breakdown of what parts would cost or how much time it would take. The plumbers who we ended up giving the work to were done in about 5 hours, and the price I found through Home Depot for the pipe Carroll Plumbing planned to use was $15. Even if that was rounded up to $100 or $200, its still very hard for me to reconcile how you can get to $3000 at $120 an hour.

Jackie Blosser

I manage a business located down the street from Carroll Plumbing. We were having our internet upgraded and the contractor doing the work hit our water line. We were without water to our building at 3PM in the afternoon and were facing the possibility of having to close our business. I called Carroll Plumbing and they were over assessing the issue within 10-15 minutes. By 4:30PM our line was fixed and we were back up and running. I cannot thank Carroll Plumbing enough for turning what could have been a disaster into a tiny bump in our day.

Tricia Stohr-Hunt

We came home from work in early spring to find our furnace not working. Carroll came out the next day to look it over. They performed a quick fix until the part that was needed came in. They were back the very next day (on a weekend), working hard to get it working. Everyone from the folks in the office to the technician who did the work were professional and very helpful. I highly recommend Carroll Plumbing and will surely call them first when I need any heating or plumbing work.

James Rhodes

Overall I was happy with the actual work performed by the plumbers but I found Carroll to be unprofessional when it comes to billing/pricing. I was sent a bill will just a total amount, my requests for an itemized bill (something that showed labor/material/etc) was seemingly ignored. I suspect they charge as much as they think they can get instead of the actual work/services they performed. I would be hesitant to use them in the future.

George Smallfield

Carroll is always on pointe. They came today to fix a leaky and sticking shower. They had to take off 3 valve controllers to get to the problem and were very careful to keep all the trim and insides in great condition. I was worried about working on our expensive shower fixtures, but perfect job. They have done several fixes for me over the years - all great quality - so I figured it was time to give them the review they deserve.

Elizabeth Long

Great company to deal with if you need plumbing work. This most recent need for Carroll was to replace my 16 year old hot water heater. They called me to let me know they were running behind and then called me to tell me the plumber was on his way. After the hot water heater was installed, the plumber reviewed it operation with me. I will use Carroll again.

Ryan Norwood

Very thorough and personable, Ive used their service for years on my HVAC units and recently had them replace my system, install new thermostats, and expand the ductwork. They are timely, clean up after themselves, always answer all of my questions and are never in a hurry. I will continue to use their services in the future.

Neal Lappe

Had a problem with a dripping faucet. Aragon from Carroll came out on a Sunday, quickly diagnosed the problem, fixed it, tested it and explained to me clearly what had happened. He was very friendly, on time, worked quickly, and used his boot covers while in the house. It was a great experience.

Eric Kelley

Best in town by far. As a landlord maintaining 50 units I deal with Plumbing and Heating issues frequently. When Carroll makes the repair, I only have to deal with the problem one time. Worth every penny and more. Richmond is fortunate to have this fine supplier serving us!

Anonymous User

Carroll does excellent work on plumbing, heating and cooling and the company services almost all brands. Their website says theyve been in business for over 40 years and that goes to show they have years of experience and dedicated service to Richmond, VA.