Gundlach Heating, Cooling, Plumbing & Electrical

Address:	2707 Ellis Ln, Richmond, VA 23294, USA
Phone:	+1 804-288-1951
Site:	gundlachco.com
Rating:	4.4
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 40

Reviews 5

Daniel Boon

In my opinion, Gundlach has gone down hill, and lost its "ma & pa" business feeling. My family has been using Gundlach for over 20+ years. I am not sure what has happened "behind the scenes" over the past several years, but the service has really become less than "sub par". They used to take into account, families on fixed incomes, return customers, etc...for billing, either working with that family, or "discounting" the price. Now, they might as well be "Micheal and son" or "kelleher" or "RJ Tilly", but without the "sophistication" of the latter mentioned. They have been out to our house on average of every 8 months...THAT in itself speaks VOLUMES! They are basically a "band aid" type pluming service. The "temporarily" fix the problem, but charge you full price!! Now if you are going to charge someone full price, THEN QUOTE THE PRICE TO RESOLVE THE ISSUE, instead of coming out MULTIPLE times, for the same exact issue! Another thing to watch out for, is them showing up without the materials they need to repair the problem, so you end up paying for them to go run and pick the merchandise up, after you already went into GREAT DETAIL, when making the appointment, what was needed. Just a way for plummers to "pad" the bill. Another way they, and OTHER plumbing companies get you, they charge $90.00 just for showing up. They stay 15 minutes, AND YOU PAY FOR THE WHOLE HOUR! I have figured out that we have spent over $2,000.00 over the course of 4 years. If they would have just FIXED the problem, I dont think we would have spent that much. Here is a perfect example of their services from just this week. We had a stopped up bathtub, they came out, snaked it, charged $150.00 for 15 minutes worth of work, and now 4 days later, it is acting like we havent had any work done to it!!!! AGAIN, in my opinion, one would be better off hiring "joe the plummer" off of craigslist, and spend less money, than to use these guys. I am not an employee of Gunlach (by reading some of these MORE than "favorable" reviews, it sounds like "employees" wrote them", like on angies list), nor am I an employee of a competitor. I am just an average citizen, that knows the power of the "pen". So heed my warnings about this company. I know no matter how "desperate" we are, Gundlach will NEVER get another dollar from this family, especially wen I call them and the tell me that do not guarantee drains, even from 4 days ago!!!!!!! They dont even stand behind there work! Way to go ripping off an elderly lady on anvery fixed income! SHAME ON YOU ALL!!!!!!!! In

Elizabeth Jenkins

I woke up to my home nice and warm on a July morning. Ive dealt with a broken AC unit every summer for the last 6 years, and when your home is in the upper 90s it isnt any fun. I have an insurance plan with Residential MD that I will be canceling,because 90% of my service calls are for my Heatpump, and as much as they have come out to work on it, it should be brand new. Gundlach was the only company who would come out on short notice when I called at 3pm on a Friday. They were the 9th place I called including my insurance company. The gentleman who answered the phone was beyond empathetic and understanding of the emergency to the situation. With 90+ weather, my house was quickly reaching upper 80s about to reach 90 indoors. A technician was sent out in 45min, and he was right on time. He was more upset with the previous work that had been done on my unit than I ever was, but then again I trusted the previous techs that came out took care of my unit the way this guy did. He told me in lamens terms what was wrong, how it should of been fixed, how he was going to fix it, and then check the other parts in the unit to make sure they were ok and not damaged from the previous companies not doing the whole job properly. He went above and beyond, making sure I didnt need freon, to avoid another service call and fee, then told me how to clean it and that I needed to do that every so often. I had no idea, I though I had to call someone else to do it, I thought I just switched out my filter and got yearly cleanings. I will be canceling my "insurance" with Residential MD, who has just been a massive headache with false claims to easier home ownership. When a company and its technicians treat your home like its theirs and they treat you like real family, then you keep them.

Elaine du Plessis

We have been with Gundlach for over 20 years and have never been disappointed. Recently, we had an entire HVAC system (Trane) installed and are more than pleased with it. Johnny arrived right on time and began work immediately on the outside unit. Joshua arrived shortly thereafter and began work on the air handler. Then Manny and Chris came to start working on the additional duct work to add four more air vents. They all worked together as a team and knew exactly what needed to be done to get the system installed in one day. In spite of the heat, they worked continuously to be on schedule with each others work. They were very neat and clean, covering the floors and cleaning up after the job was finished;. They were very polite and personable. Johnny was sure to give us all the paper work about the equipment and explain how everything worked before he left. We were pleased to have them be our technicians to install our new system. And the system works wonderfully just as Kevin said it would when he gave us the estimate for the work. His recommendations for the necessary equipment and additional vents were right on target. We recommend Gundlach and all of these men who took such good care of us. Thank you. Pete and Elaine du Plessis

Jackie E

We were upgrading to a gas stove from electric and needed the gas line extended from our hot water heater to the kitchen. They came and gave us a reasonable quote and were back the day after we accepted to start the work. They left after installing the line so the inspector could come through. When they came back the next day, they had to cut another hole outside the house because they said theyd cut one in the wrong spot originally, but they fixed up the original hole. They got the stove hooked up and told me it was all good for the inspector to come the next day, but they came back the next day before the inspector because they apparently hadnt done everything? Ultimately, my stove wound up 2 inches away from the wall because they never bothered to look where the cutout on the stove was for the gas line to poke out of despite us having the stove in house before their first visit, and they didnt understand why we were troubled by our stove not being close to the wall.

Shore Stokes

I recently tried to be the big man on campus and fix the bad leak in my tub faucet. I went to Lowes, bought the parts and presto... the leak was gone bit the shower wasnt getting any water! So I decided to call Gundlach. Tim Merchant and his assistant came out ( and I feared a huge bill ) after careful assessment Tim made a couple of suggestions that could fix the problem at little cost to me ( how about that! ) The final result he went the extra mile made sure every component was working right, and got the shower n tub working like new again - and all for a low price! I kid you not! He could of slapped me a huge bill for the time he was there and how important this job was for me... There are a lot of good plumbing services in town but I will always choose Gundlach... Cause Tim Merchant is honest, professional, smart, a craftsman and acts like the bill is coming out of HIS pocket! Gundlach is on my A-Team!