Roto-Rooter Plumbing & Drain Service

9836 Seminole Trail, Ruckersville, VA 22968, USA

Address:	9836 Seminole Trail, Ruckersville, VA 22968, USA
Phone:	+1 434-971-7426
Site:	rotorooter.com
Rating:	4.8
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 37

Reviews 6

Michael Brooks

We needed a plumber to unclog a backed-up washing machine drainpipe, so I called Roto-Rooter in the Charlottesville area to schedule an appointment. Due to an earlier job that took our assigned plumber, Jeff Cutshall, longer than he had expected to complete, he was not able to arrive at our location until after the scheduled time, but because he and his office had kept us abreast of the situation, that was not a problem for us. Once he arrived around 9:00 p.m. he went right to work. In the course of our investigating the piping in the crawl space under our house he pointed out to me an unrelated leak that we had not been aware of and damage that the leak was starting to cause. He made recommendations for us to buy large fans to circulate air in the crawl space to dry out the moisture and then, once things dried out, to treat some mold that had started to appear. We would not have known about this leak had he not drawn our attention to it. Beyond that, he also made helpful recommendations for re-securing some A/C ductwork that had fallen loose under the house (we hadnt known about that either). After examining the configuration of the clogged drainpipe, we then went back into the house where Jeff helped us to locate and stop the leak that we had found (the water supply hose to our refrigerator had been slowly but steadily dripping for an unknown amount of time). All of this he did cheerfully and professionally even though it was beyond what we had called about at first. Once he turned his attention to the clogged pipe, he welcomed my and my sons assistance in clearing the blockage, which finally required him to climb up on the roof to run the pipe snake down the venting pipe to open up the pipe. By this time it was 11:00 at night, but he did not complain about the hour or the time it had taken to correct the problem. His demeanor was both personable and professional, even as he showed me things about our homes plumbing system that I should have already known but didnt. Based upon my experience, I would gladly recommend Roto-Rooter (and Mr. Cutshall in particular) to my friends and acquaintances for their plumbing needs.

Susan Holt

I had two experiences with Roto Rooter/Ruckersville. Back in Nov. 2012 I had trouble with my bathtub draining & needed a plumber. Buddy came that time & took care of the immediate problem, but did tell me that if it kept happening I would most likely need some piping replaced. Sure enough it happened again, only worse...the tub wouldnt drain at all. I placed an online service request for the same day, and within 10 minutes someone from Roto Rooter called me & confirmed that Charlie was available between 3-5 pm. He arrived at 3:30 pm and immediately got to work replacing the pipes. He explained what he needed to do & gave me a quote. He went above and beyond getting those pipes replaced. They were about 50-year-old copper pipes and replacing them to fit into the rest of the existing pipes proved pretty difficult, but Charlie got it done! He also replaced the overflow piping. That had a bad leak and would send water cascading into the basement whenever the water hit it. He worked on them for about 3 1/2 hours and in the end I had my bathtub back draining like new & no more waterfalls in the basement. I have nothing but good things to say about both of my experiences with Roto Rooter & Buddy & Charlie. I would recommend Roto Rooter with no hesitation whatsoever. And they will be who I call from now on for any plumbing needs I have. Thank You!

Liz Heinberg

My husband and I try to do everything ourselves, but there are times when no amount of googling is going to help you figure out and fix the problem, and this was one of those times. Being without water gets old VERY quickly (yes, local Food Lion, we are why your jugs of water were completely gone last week...), so we finally caved and decided to call a plumber. Being relatively new to the Charlottesville area, we didnt have any personal recommendations to go on, so we chose Roto-Rooter because they promised a free estimate, and we always like the word free. Boy, did we get lucky. Jeff came out and helped us. He was so pleasant and so knowledgeable that we were happy to write the check at the end of the ordeal (and not just because we had running water again!) -- it was clear that he was taking the time to do everything absolutely right (including correcting a bunch of small issues related to our first big issue which might have given us trouble down the road), and he spent a lot of time explaining things to us, so we were able to make informed decisions about this particular repair and also might be able to troubleshoot some little plumbing things in the future. Theres no question in our minds that the next time we need a plumber, were calling and asking for him.

Anonymous User

Im a single mom in my first home in Ruckersville. I saw Roto Rooter Van at many local high school athletic events and saw they were Chamber Members so I gave them a call for my first issue.....in six months Rotot Rooter has been at my house 9 times! First well water/ septic issues, stinky water so they replaced water heater, then 3 mini floods from clogged toilet later- each time they came during off hours very quickly, even gave me instructions via phone to stop the flooding. They they had to come repair a main water line that had been drilled into and drywalled over, a leak of over 5 years! Then they came out to video inspect my main line to determine the cause of the clogged toilet issue. Each time, they were prompt, friendly, respectful of my home ( took off shoes or covered them), informative, and efficient. They have resolved my septic issue, hot water issue, main water line issue, and now pipe issues! They gave helpful advice and referrals along the way for drywall assistance, painters, etc. Each time each tech explained the problem, solution, costs, rates vs parts etc. I felt they were honest and very transparent! Very recommended!

Meghan Haught

Although the plumber scheduled to arrive at my house was very late (10 AM appointment turned into a 4 PM arrival), the dispatcher was able to keep me informed of the delay and was very apologetic. When he arrived, Jeff was GREAT! Super-friendly, very knowledgeable, and understanding. He was happy to show me what he was doing each step of the way and gave me lots of good information to keep my dishwasher and garbage disposal running in the future. He went above and beyond the call of duty while he was under my sink by tightening my spigot, which had come loose. Jeff was great about wiping up any water that spilled on my wood floor and cabinetry, and did a great job cleaning up behind himself. He was kind to my animals and humored my daughters curiosity, all while providing me with an efficient and quality repair. If youre looking for a good plumber in the Charlottesville area, Jeff at Roto-Rooter is your guy! If not for the delayed timing (which I believe he couldnt have helped), I would have rated this service as EXCELLENT.

Teresa Thomson

The two guys did an excellent job in replacing my sewer lines. They started on Tuesday, October 23rd and completed the job...somewhat on Friday October 26th. It wasnt until after they left, that I found three sections of pvc pipe left accidently from the job still in my back yard. My driveway was to be pressure-washed to remove the residual dirt that was embedded. I called the office in Ruckersville on Monday, October 29th to speak to someone about the left over pipe that needed to be removed and the pressure washing of my driveway. Today I received a followup phone call from a very very nice secretary, who assured me that all would be adequately taken care of. I was feeling fairly disgusted but with this reassuring phone call I feel better with the handling of the situation. All in all the two guys did an excellent job and from watching them work, I feel very assured that Roto-Rooter sent their most competent guys....when they forgot the pipe it was dark outside and that couldve been a contributing factor in their oversight.