Address: | 22900 Shaw Rd #107, Sterling, VA 20166, USA |
Phone: | +1 703-239-4966 |
Site: | mrrooter.com |
Rating: | 5 |
Working: | Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours |
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Rachel Schindel Gombis (RFJ Migration)
I needed someone to come out to my home right away to provide service for a damaged water pressure valve. Most plumbers I called on Monday morning couldnt come out to my area or couldnt come out until later in the week. Most were not available for at least two days! Mr. Rooter sent Gary out immediately. He was at my house within two hours of my phone call, and thats only because he was finishing up another job - otherwise, he would have been there even sooner! Gary was polite, a good listener, patient, and respectful. While walking around my home and allowing me to explain different plumbing issues I was having, he never pressured me to do additional work or to take on additional expenses beyond the original job I had contacted Mr. Rooter about. He also provided me with a clear estimate before he started any work. If while doing the work he found a part needed replacing, he discussed that with me and advised how much the part would be and got my approval before he replaced it. When it became clear I actually had three jobs I needed done, not one, Gary contacted his office to have another plumber come out right away to assist so that I would not be tied up all evening. Together the team was able to get all three jobs done in three hours, and I was able to get on with my day too. Gary used shoes covers and a drop cloth while he worked, so everything was clean and neat when he and his partner left, and an invoice was e-mailed directly to me. Thank you, Mr. Rooter! Ill be sure to call you again if I need plumbing expertise!
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James Carsner
- Initial phone contact was answered by a person, not an automated directory system. - Scheduler helped me navigate my order and provided me options of service available, ultimately scheduling me for same day service. - Plumber contacted me and extended the option for early service. - Plumber arrived, was professional, courteous, and discussed programs available by Mr. Rooter, provided me two reasonable quotes based on the particulars of the job. - Plumber was able to clear the issue, restored the system to operational condition, operationally tested the system, verified system integrity, and cleaned up quickly. - Plumber provided me with future care instructions to ensure a clean and odor free waste drain system.
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Denny Wiseman
These guys are awesome! 2 brothers with military backgrounds that proclaim fairness, integrity, and a great value proposition for their business - very rare in todays market! The technician that did the work had nothing but high praises for his employers, delivered exactly what he said he would in the time he promised while I was at work, and then, to my great surprise when I got home, I found he had vacuumed the entire carpeted area of my house - unbelievable!! Ive already bragged about them at work, recommended them to a friend, and would highly endorse them to anyone. With their competitive prices, its a no-brainer - USE THESE GUYS!! (this is NOT a paid endorsement!! :)
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Maggie Pierrot
The plumber, Francisco, arrived when he said he would and quickly went to work. He was very knowledgeable about his work and had a patient and friendly attitude when asked questions. He removed a 30 year old kitchen sink/faucet/garbage disposal and a very old dishwasher which was at least 20 years old. The new replacement items which I had previously purchased were then installed very professionally and all debris removed from my kitchen. I am very pleased with the results and would recommend Mr. Rooter to others without any reservation.
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David Reading
I am the owner of a Flooring company. One of my installers clogged a toilet when resetting it. I called Mr. Rooter, they were lightning fast in responding, the technician called me from the job to let me know the problem was fixed. My customer was impressed with how quickly the problem was resolved, and very happy. Thanks for making me look good! David Reading Affordable Carpet and Flooring
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Lisa Heiss
Exceptional Service! Very friendly booking agent. Service technician was very knowledgeable about gas fireplaces and fixed the issue right on the spot for a very reasonable price without trying to sell us something we didnt need.
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LJUVA CORBETT
Mr. Rooter have preformed and excellent job connecting my gas stove. Not only was done accorded to the code but he was punctual and respectful. I will recommend highly this company! Plus their quotes are very competitive.
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Jon I
Kevin is extremely knowledgeable and professional, his crew Francisco is also amazing to work with, and would like to thank Andrea at their office. Highly recommend their service to anyone!
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Susan Pratt
Kevin did an excellent job and purchased a great product for me that should last a long time. He arrived when he said he would (very important for me!).
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Chuck Hall
Kevin at Mr. Rooter did a fantastic job repairing our gas fireplace. He was on time, very knowledgeable and reasonably priced. I highly recommend him.
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John Lankau
Kevin and Cisco were excellent. They got the job done professionally and kept me informed every step of the way. Ill definitely be a repeat customer.
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Omar Daher
Kevin is true a professional and very knowledgable! They did a great job! I highly recommend them!
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James Neel
Prompt, Professional, Courteous and Thorough. Very pleased with the service.
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Rob Fenwick
I was provided clear estimate before any work began. Quality service.