US Post Office

150 S Sterling Blvd, Sterling, VA 20164, USA

Address:	150 S Sterling Blvd, Sterling, VA 20164, USA
Phone:	+1 703-444-3163
Site:	tools.usps.com
Rating:	2.2
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–2PM Closed

Location

Photos 1

Reviews 22

Mike Gardner

By far the worst customer service experience I can remember in the past few years. I showed up with proper documentation and photo ID to pick up a package for a friend but was refused service and asked to step aside for the next customer. I responded that I had the appropriate documentation and proceeded to read the instructions on the postal pick up document clearly showing that everything was filled out and signed to postal service guidelines and asked why I was being refused service. The gentleman very rudely asked me to step aside for the next customer again and said he could not verify that I had a right to pick up the package (even though it was appropriately filled out and signed clearly giving me the legal right to pick up the package). I asked for the manager. He then said he was the supervisor. I then asked if there was anyone higher up on the command chain to which he responded yes. I told him I waited my turn to get to the front of the line and I was not going to give up my place in line until I spoke with his manager. The manager came over and took one look at the pick up tag and within 20 seconds handed me the package. I can understand a simple misunderstanding or the possibility that an employee might be unfamiliar with the guidelines but this guy was down right rude for no reason and was completely unapologetic when he realized his mistake as the manager handed me the package right in front of him.

Batka Alt

I needed to send some gifts to friends because it was Christmas coming. Since I was in the neighborhood I had no choice but to come here. I loved the friendliness of the workers & their fast & efficient services. The customers were coming in in bunches & they had only 3 cashiers for one of the busiest nights. They served the customers quick there was no line. I didnt have to wait at all.

Anonymous User

Service is usually efficient and people are friendly enough, but I have had customer deposits misdelivered to other PO Box owners (who then forwarded it to me) and when mailing a check to our Falls Church PO Box it took 3 weeks ... to go just a few miles!! Very frustrating deliver times (or lack thereof) with the PO box.

Michelle Karman

Third time today this post office has failed me. Put package in swinging door and did not go into hamper. The door is stuck and package and other customers cant use. It took a lot to open door too. I will be calling Momday morning to let them know too. #dissappointment

Mike Don

Doesnt know what theyre doing. They should fire everyone working there and start fresh. Mail went missing, poor service, missed pick ups, and clueless when receiving calls.

Luke

Terrible service and one of the ladies was just trying to get me out of the post office when I was asking questions about a missing package...she wouldnt even listen to me!

bonwright78

I wish I could give this zero stars. The worst customer service ever. Lost Items and tried to blame them on me, when in actuality it was their fault.

Fateha Uddin

Customer service agents are poorly educated on customer service. Extremely rude, and they lost my package and refused to help in any way whatsoever.

k Fax

Kerwin had fantastic customer service skills very calm and clear!! Would love for there to be more of him working at the other locations!!!

Anders Hostmark

No nonsense- quick Service. I noticed the low rating and wished to give these ladies a thumbs up based on my experience.

Ty Du

I send my mail from this office to Fairfax county courthouse , Fairfax took me one month and make my payment lated

Rudy Romero

Wont answer there phones and when it does pick up someone hangs up and wont talk

anonymous moose

This post offices employees are grouchy old people on a power trip.

Rodrigo Pool

Wedding invitations went missing. They did not want to help us.

Laiza Robles

Very fast and friendly, super kind to the kids.

Sharon Crawley

Great experience! The staff is great!

jorge hernandez

The employees are very angry and rude

Victor Liguori

Its a nice local post office.

Rondell Gonzalez PyeWackets

Small town postal is the best.

Elsa Chandler

The staff was very helpful.

Titiya Hochaem

This office bad service.

Elmer Lobo

Bad customer service.

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