Miller Honda

Reviews 4

JE

jeff narron

Where do i start..... we were looking to buy a hrv for my wife. After filling out an application to see what our trade was worth i was contacted right away by jeff bowers and he asked what i was looking to get for the trade i told him the hrv he explained how popular they were but that they were expecting the one we wanted anyday now so he asked us to come in and talk about the car. We told him tuesday we wouldnt be able to make it til saturday he said ok but then called us 4 or 5 more times before saturday just to make sure we were coming in. We get there saturday and he tells us if we fill out a credit application and put 100 dollars down they would hold the car for us and that the car would be there at the latest the coming tuesday march 1st. So we get all the numbers the way we wanted it and agree that if we like it when it comes in its ours or if we dont like it theyll give us the 100 back. So we leave. We were not called all week until thursday march 3rd my wife called in and talked to sales manager Kevin Funkhouser. This guy tells my wife the car has been pushed back now and that it wouldnt be here now til March 3rd through March 7th. My wife asked why she wasnt contacted about it and he said that this happens alot with the new hrvs. My wife really wanted the car so she asked if our sales guy Jeff could give her a call the next day friday march 4th and let her know if it did or didnt come in. The sales manager told my wife to just call back up there instead of just having the guy who they pay to call us back. I can not believe a manager would tell a buying customer who has already put money down on a car to call up there to see when her car has arrived. It is now monday march 7th the last day we were told it would arrive this time and we have still not heard from anyone at miller honda. We are very displeased with this customer service, my wife is 8 months pregnant and has more to worry about then calling honda everyday to see if her car has come in. We will never go back to this honda dealership and would advise anyone looking to buy a honda to go else where. I just dont understand how a guy can call me 5 times to get me in there but cant give me a call each day to let me know the status of the car. We ended up driving an hour to fairfax where they had the car and had a great buying experience from them. Gald we gave them the sales and not miller.

---

GL

Glenn W

Let me start off by saying my rating would have been a 4.5 but thats not an option so I went with 5 Stars. I took my Accord in for service and while I was waiting I decided to look at a newer used car. While I was looking the salesman Ray Steele walked up and showed me the inventory that I was interested in. He was very professional and took the time to show me several cars and answered all of my questions without trying to pressure me into buying something. I told him I had a trade and he said he would be more than happy to have it appraised once the service was complete. Back at the service center Amy Hoover kept me updated as to the staus of the repairs being done. She suggested that I have the appraiser come over and appraise my trade-in while the mechanics were completing the repairs in order to save a little time. She made the call and it was complete by the time the repairs were finished. She called Ray and had him come over and pick me up to take a test drive in the 2013 Accord I was interested in. We completed the test drive and went back into his office to get the paperwork going. I got a good price on my trade and a good price on my new car. Once the terms were ageed to, I went to Matt Keefers office to complete the financing paperwork. Matt was very thorough and helpful, explaining all the terms of the loan and the additional warranty. I left there in my new to me Accord feeling pretty good about the entire experience at Miller. I spent more money than I had intended to but I drove away in basically a new car, much nicer than I had hoped for. I would recommend Miller Honda to anyone looking for a new or used vehicle.

---

JU

Justine B

I am extremely disappointed with #MillerHonda customer care & service. I purchased the 2018 #Honda Odyssey Touring from Miller Honda because of their competitive pricing on 7/13/17. On 7/16/17 while driving from vacation with my 36 week pregnant wife and 1 yr old Toddler we suffered blowout. We immediately went to #Merchants for assistance and the mechanic informed us my other 3 tires PSI was between 48-51 which was not recommended and potentially could have impacted the damaged #Bridgestone tire We informed the Miller Honda dealership, but little help was provided. We were told that the dealership warranty does not cover tires. This was shocking news b/c I was informed rthe "Platinum" CNA warranty I purchased was suppose to cover everything for a "Lifetime" yet I left the dealership and 72hrs later my tire was not even covered. I went to #HondaofChantilly and they informed me that they would only replace the tire if I purchased my vehicle from them. The Honda of Chantilly did inform me that Miller Honda should have offered me a warranty on my tires in addition to any other extended warranty. Needless to say, we still have yet to be contacted by anyone from Miller Honda to inform us on the $1500+ warranty we purchased. When a customer spends over $45K on a vehicle there should never be a concern with customer care or communication with the dealerships. Going forward I will be reluctant to recommend any of my coworkers or associates to this Miller Honda

---

JO

John Linderman

We brought our Honda Ridgeline in for scheduled maintenance for 40,000 miles this week (8/18/2014). Earlier, while in Florida where we purchased the truck, the windshield icon indicating a problem was illuminated. The technician in Florida said since everything was working concerning the windshield wiper including the spray, they didn’t recommend anything should be done unless we were willing to troubleshoot and fix why the sensor was not working properly. While at Miller Honda I relayed that information to the service advisor. He called us a bit later and said his technician said the windshield fluid was not operational. I asked him to have his technician relook at the windshield washer system as we had just returned from Florida and had used it repeatedly, and it worked fine. His technician then assured the service advisor that it was not working and he asked us if we wanted it trouble shot (about $50). We said we would hold off until we could see it for ourselves. It works fine. Question is we’re sure the end result of troubleshooting and replacing the faulty sensor and fixing the windshield washer would have cost plenty more than the $50. This incident has led us to mistrust the service department at Miller Honda. How are we to bring ourselves to have our vehicle serviced there in the future when this is the outcome? Suspect the technicians need better train

---

---

Other organizations