Firestone Complete Auto Care

995 Niagara Falls Blvd, Amherst, NY 14226, USA

Address:	995 Niagara Falls Blvd, Amherst, NY 14226, USA
Phone:	+1 716-261-3945
Site:	firestonecompleteautocare.com
Rating:	3.4
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 17

Reviews 19

Haley Valentine

I will not be back, and heres why. I took my Hyundai here for diagnostics, and told the customer service rep, Dave, that I had recently replaced my spark plugs at Sears Auto down the street. It turned out my ignition coils were bad, but Dave insisted that Sears had given me the wrong spark plugs, they would not work, and to demand a refund from Sears. So, I went to Sears, and they showed me step by step how they ordered my plugs and showed me the Autozone website that confirmed they were the correct plugs for my car. I did not ask for a refund because they had done exactly what I had asked them, i.e. to replace my plugs. I went back and told Dave this, and he at this point knew he was caught in a lie and admitted that yes, the plugs I had will work, they were just a different brand. But oops! Too late, the work had been done. I dont mind paying $25-30 for new spark plugs, but I DO mind being lied to in order to sell more stuff. I am very disappointed that they think this is okay. I can say that they gave me fast service and my car is running fine for now. The techs do a fine job. Still, I wont be back with customer service like this.

chenxu liu

One star is even pushing it. I went to this location because I thought my alignment was off for I had hit the curb one day. I thought lifetime alignment was a good idea so I chose 189 lifetime alignment. 30mins the work was done and the manager gave me all the paperwork and some recommendation quotes. Wait, where is my alignment sheet? Reluctantly, the manager pulled out the sheet. It was all green before and after! This means they only lift it up, gave it a check, put it down and charge me 189. If a company is conscious enough, they should ask if I really want to do it because I did not actually need it. On their website, they also offer a free alignment check. They could have do this to save a return customer. So never again with Firestone, of course I am going to do my lifetime alignment there, but other services? Not a chance.

Erryl Lobo

Really friendly here, but just as any other Firestone they are trying sell you stuff you dont need. I took it here for a NY state inspection, they werent very thorough, I had known my serpentine belt had cracks, they told me that it was good enough to pass, but they didnt catch anything else, of course this old jeep is on its last legs I wasnt complaining that they failed to check if my emergency brake would hold (which it wont). They could have got a good $400 out of me by checking that. They need to be more thorough with inspections so that peoples cars are safe to drive.

Joe Cosentino

I wouldnt go here for car service, tires might be okay, otherwise I would pass if I were you. I went for brakes, I called before and was told completely different prices than when I was there. The guy working the counter had no idea what was going on, he originally charged me over like $300 more than necessary. Good thing I knew what was going on and stopped him while he was doing it. This place is not somewhere to go if you dont understand cars, you will pay way more than you have to, go elsewhere.

Carl Desalvo

Ive been using this location for vehicle service for 5 years. They do their best to get you in, even when busy. Bob and the others know their stuff and really take the time to ensure you understand the scope and details of any issues presented. If any sales or promotions are being offered they make sure you are aware and take full advantage of them. As an added benefit, theres a pub right next door, so you can grab some food and watch the game while they take care of your vehicle.

Aref Shahini

Never consider firestone. Theyre bullshit. They will give you required repairs which are not needed. They charge you a lot for every thing they check. They checked my coolant for 50 $! It was my 4th time in firestone. Each time worse than before. Their prices are not reasonable at all!

Source3 Energy Inc

Outstanding service, knowledgable staff. I had shipped tires from Tire rack overnight and they took me in even when I was late getting to the place. Also, got the work done in prescribed time, although I had to leave it and come back for in 4 hours, which is fair.

fightxready

Literally the worst overpriced and poorly run shops I have ever been to. I know for a fact they charged me for stuff they didnt do. They put in the wrong oil, and charged me more than anywhere to do it.... Never going back unless its to demand my money back

Rachel Janczylik

This location is fantastic! My brother in law works here, they are always fast and helpful and friendly. They are very knowledgeable. Great place to go if you need complex work done or just simple maintenance.

Robert Pontrello

Outstanding prices and service. Very knowledgable Sales Staff. I shopped around for prices and found that Firestone was extremely reasonable and backed their work with great warranties.

Anonymous User

They were able to get me in and out under the time they originally quoted for a tire patching. Prices were a lil high but not unreasonable.

Abc Bcd

Major price hike over competition shoddy work. Overall just avoid

Jafran Jiffry

Great place to go get to brakes fixed. Smart mechanics.

David Hendershott

Just be honest about how long its going to take ffs...

Danielle Jordan

Ask for Bob, hes the best. I wont go anywhere else.

Jayne Jones

Service was rendered right away, great service