Auburn City Imports Honda & Acura Auto Repair

Address:	1148 E Main St, Auburn, WA 98002, USA
Phone:	+1 253-939-0437
Rating:	3.9
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed Closed

Location

Photos 11

Reviews 13

Kevin Miller

I have a 1999 Acura 3.2TL that developed a rather sudden oil leak that was leaving a new puddle after every drive. It was time for a timing belt service anyway, so I brought my car to Auburn City Imports. It was explained to me that my car had “several oil and coolant leaks. The bottom of the engine and transmission are oily with some coolant mixed in. We resealed the main bearing cap bolts and replaced the oil filter base gasket/spool valve filter. There is a slight oil leak from the oil pump housing. There is a small coolant drip from the coolant bleed screw on the back of the block. We tightened the fitting.” (From my work order.) Two engine mounts were replaced. Of the explained oil leaks, I declined to fix the “slight oil leak”. I got my car back, it continued to leak a significant amount of oil on the ground. Prior to this leak, the car had never left any trace of fluids on the garage floor. I took the car back to the shop and on this trip, they found the cause of the leak to be from the head gasket but could not determine the cause of the new vibration I was feeling when the car was in gear. A blown head gasket is a major repair that was missed on my initial visit and easier to fix while the car is partially apart for the timing belt/water pump service. I took my car home and slept on the situation. Calling the shop the next day and expressing my frustration that I wished they had found this leak on the first visit, the shop would accept no responsibility for “your leaky old car”. At a quality establishment, I would expect them to be embarrassed that they had overlooked this issue and want to rectify the problem. Of course there would be a cost, but Auburn City Imports position was that it wasn’t their fault and they quoted me a full price on the fix $1500. Additionally, they had never seen that engine leak from that location. I decided to take the time and do the job myself. While disassembling the engine, I found that the upper engine mount bracket had not been tightened down to the engine (from the previous service). I also found the source of the oil leak, a head bolt had broken by the oil port right by where I was experiencing my leak. I will not be having Auburn City Imports do any work on my cars again.

ian

Decided to take a Toyota here for a pre-buy inspection, decided someone who knows how twin cam Japanese engines work should be able to inspect a similar engine. The only reason im leaving two stars is because he managed to nail an oil leak source, the rest of my deduction is on a poor inspection and poor professionalism. I called the shop about 4 times, 2 of the times leaving my number and explaining that I am the potential buyer of the car. After the car was inspected the owner of the car had to call me and tell me to call the shop... How hard is it to write down a number? No problem there, Ive dealt with unprofessional shops before. My main issue with this shop is that during the inspection the mechanic didnt spend any of his time inspecting mechanical issues, instead he spent his time pointing out that the body has never had major work done on it, and that it had lowered springs. (Yes thanks, I am also a human that has hands and eye-balls) Shortly after having the car inspected at this shop I decided that the mechanic clearly did not inspect the engine thoroughly like I asked so I took it too a Toyota specialist that says it has camgear issues similar to a Honda, with several other issues. This shop charged me $95 for the inspection, and the mechanic only told me about the leak and none of the other problems. Im willing to bet the mechanic never even bothered to turn on the engine or drive it, since it only took him 50 minutes instead of the 2 hours estimate he gave me, and he completely missed the camgear rattle on startups, which is an issue more common to Hondas than Toyotas. Im also willing to bet the staff of this shop confused me as the seller, considering they tried to bill the seller and never called me, the buyer, who was also paying for the inspection. In all honesty I should leave 1-star for not only wasting my time, but also wasting $95 that I had to spend again at a more competent shop that would actually listen to their customers and inspect the engine like asked. *Edit* 1-Star is more appropriate, this inspection should have been free.

Suzanne Miller

What an unexpected surprise! The extensive engine and wheel bearing work done on my 1998 Honda Civic was completed on time and under the estimate by a couple of hundred dollars. A less scrupulous dealer would either have done the work initially thought necessary or charged for the work that was estimated but not necessary. Jeff was forthright and honest in every way...and to top it off my car runs better than I have ever experienced! L Miller Auburn, WA

Cheryl Kahn

We have been coming to Auburn City Imports for over 10 years. Two replaced engines in our teens Honda Civic (teens fault) that is still running, and now service for our new Acura. They have always given us good advice that saves us money. See you in a few weeks for our 35K check up. So nice to have such a reliable auto shop to turn to.

Jason Morgan

Great local Acura and Honda repair shop in the Auburn, Federal Way and Kent,WA area. I have done business with this company for over 5 years and they are a stand up local business and the owner Chuck will take care of you.

Joe Romo

Not recomended , they charge 160 for nothing , I want to fix my 06 acura had the check engine light on , they just reset the code and told me need a gas cap , i bought new gas cap and same thing , honda of sumner fix it .

Anonymous User

They were very friendly and had parts for my CVCC that I could not even get at the dealer (new in box) Thats reliable. I would highly recommend them.

Gayle Jacoby

Nothing but fabulous things to say about this shop and the people that work there. Over 30 years of my Hondas going here. I love this place.

Evan Brossard

Honest, efficient, reasonable auto repair shop. We have been back many times and always satisfied with their service.

Michael Saunders

Great service, reasonable prices. I take all my Honda cars to Auburn City Imports.

Todd Belmondo

Great service for many years now. The only place I trust with my honda!

Christopher Waters

Quoted me $200 over the phone to resurface 4 brake rotors.