Automotive Experts of Kent / Covington

Address:	15323 SE 272nd St, Kent, WA 98042, USA
Phone:	+1 253-638-2886
Site:	automotive-experts.com
Rating:	3.8
Working:	8AM–5PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed Closed

Location

Photos 9

Reviews 9

Paul Huwa

If I could give a zero star I would. I took my daughters 2001 BMW there to have a pressure test done because of a coolant leak I couldnt find and over heating problem. No blown head gasket, I already did a leak down test and removed the valve covers. I waited for over 1 1/2hr before before deciding to get a ride home since my appointment was at 9am and they had not even moved it inside yet. 10 minutes after I left they called and said it was done??? I was told the pressure test was fine but I needed a new electronic thermostat & housing because it was not fully opening. Also a new clutch fan and my AC belt needed replace because it was bad. $500+ estimate. I bought all new belts, thermostat and clutch fan from local parts store and headed home. Replaced the thermostat, replaced both belts even though after removing the fan shroud (PITA) the belts looked like new. Go glaze, no checking/cracks. Later I found out they had been replaced 10K miles ago. :( Saved the belts for emergency spares. Pulled the clutch fan and then put it back on because it felt like new. Exactly the same resistance, no bad bearing feel. I also replaced the thermostat as suggested. The car/SUV still had the same over heating issue and slowly loosing coolant. :( FINALLY I found a small pin hole in the overflow tank that was hidden and only leaked when HOT but would have been obvious if a pressure test was ever done. 100% it was never done. $110 wasted and I doubt they even hooked it up to the machine like they said but I know they never did a pressure test that is the main reason I took it there. IF you decide to go stay and watch to make sure they do what they say. Me, Ill NEVER go back and Ill never recommend anyone else go. BTW if anyone questions if this is real or not I still have my receipt and quote for extra work as well as pictures of the pin hole I found a couple weeks later on the overflow tank.

Anonymous User

Good, Honest, Quality work! Let me start with saying that Ive known Chris the owner for a while now and hes done a lot of work on my vehicles throughout the years. They are always honest and up front with me about the condition of my car and what needs to be done to maintain it. Its a little irritating to see other bad reviews because people refuse to believe that their car needs anything. Im not that ignorant to think that with over 80,000 miles on my car all I need to do is "oil changes" to keep it running! The thing is, if you ever have a question about anything that is recommended they will pull your car back in the shop and show you if you ask. Theyre are not the cheapest, theyre not the most expensive, they use good parts, they do good work, and they stand behind it, Plain and Simple. Thanks for everything!

Morgan Hemphill

I dropped my car off for an oil change and when I came back to pick it up they gave me a long list of of things that they said needed to be fixed. the list included things like timing belt, water pump, valve gasket and more that totaled up to $900. I was very surprised by this because I just recently had all of these things replaced by a mechanic I know a trust. So, I had my dad, who is also very good with cars check to see if they needed to be replaced and guess what, they didnt! I dont know if they just thought they could try and get money out of me because Im a girl or if its because there is 140,000 on my car so they just assumed these things needed to be replaced?? All I know is I am never going here again and I suggest you do the same.

Diana Wiley

My dad Dennis VonWeller takes his truck to Chris Ollum who is the amazing owner of this shop. I want to say first thank you to Chris who has taken such amazing care of my father..it is rare to see this hospitality in this day and age as well as someone who is genuinely honest and sincere. For all the negative comments on here I highly suggest you do your homework before insulting on a business page especially when there is no truth to it. Chris Ollum Dennis and I both thank you for everything you have done for him and his only transportation to work. It means the world to us and I wIll recomend anyone I know to always go to you first :)

Tanya Barrans

I took my diesel BMX X5 to Chris and the team today because I needed my diesel fluid replaced asap. Not only were they able to get me in on a days notice but I ended up needing new brakes badly. They worked so hard to get the parts in, car done, and back to me today. Im in an outside sales job so being without my car is not possible. Im so grateful to be back on the road and feeling safe. Robert was great to work with and a shout out to the lead mechanic there as well. I will definitely return here in the future and my husband is bringing his BMW here next. Oh an great prices - feels nice not to be ripped off by going to the dealership!

Whitney Waterbury

I took my car in for problems starting and they took a look at it and were able to fix it. Granted, I did not want to spend as much as I did, but they did a good job at breaking down what was going on with my car and explain to me what they were going to do and how it would help. They were very informative and professional in their conduct and I felt very comfortable with the work they did. Although they also found issues with my brakes and I really dont want to spend the money on it, at least they looked and told me :) Thanks you guys! :)

Anonymous User

I didnt actually have work done on my car. I Broke down in kent with a bad starter solinoid. Called these guys, they were super nice/ very patient on the phone. Said he could fix it next morning, he talked me thru the quick fix for getting the starter to engage on my 1986 chevy. It worked! If I am ever in kent I will go to these guys for car work. p.s. When a mechanic says you need a brake job they always say do it now. They can be held liable if your brakes fail and you run someone over.

David Yorton

Went in with a simple sticking caliper issue on my left front break, walked out 4 days later paying $1550.65 for a break system overhaul on my truck. I noticed break fluid leaking from the serviced area less than a week after Automotive Experts performed the repairs. I informed Chris of the problem, but he would not stand by the previous work or even bleed the brakes to flush out air pockets caused by their repairs without charging me additional fees. Do not trust this shop.

Dj Mann

I run a 17 truck shipping company. A vehicle that is down is one that is not making me $. The pros at this shop get it. Knowing I could not wait, the owner drove his personal truck first to fife for a fuel pump and then to Federal Way to have my tank cleaned and repaired. A job quoted at 3 days at 2 other shops was done, end of day. That sets them apart. More than just a quality repair, but people that understand and care about there customers.