Firestone Complete Auto Care

Address:	10624 SE 240th St, Kent, WA 98031, USA
Phone:	+1 253-236-7080
Site:	firestonecompleteautocare.com
Rating:	3.8
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–6PM

Location

Photos 15

Reviews 5

Nicole Ruse

In February 2016, I went to the Firestone located on Pacific Hwy in Federal Way, NOT this Firestone. I got a full inspection done & had my front brakes, pads and rotors done. All was well until a few weeks ago (July 21), I noticed my steering wheel shake slightly as I braked past highway speeds of 55. I went to a second car mechanic a couple days later, not associated with Firestone, and they told me I needed new brakes and rotors. Confused, I went back to the Firestone in Federal Way the same day to talk to the manager after I called the store & attempted to get a straight answer regarding my brake job & getting it looked over. When I initially called hours before, the young woman at the front desk kept telling me over the phone that it seemed like an alignment issue. She was not listening to my complaint, nor trying to resolve the issue promptly. The manager said hed get me to come in at 3 p.m. the next day (July 26) to get the brakes redone correctly. I went the next day, the brakes were redone - as told to me by Chuck - and I was on my merry way. I went to another car mechanic, again not associated with Firestone, to thoroughly check the brakes and rotors again the following week, and the same issues were still there. My brakes and rotors were not fixed, for a second time. Because of how poorly the brakes were put on, the mechanic was shocked the FW Firestone let me leave their parking lot. I called Matt about a week later, the front clerk at the Kent Firestone, and he said hed take me in to get the brakes looked at right away. We set an appointment for August 19. While at their shop getting the brakes inspected, Matt got on the phone with the Firestone in FW. It sounded like like they were giving Matt the runaround. Michael, the mechanic looking at my car, came inside to see what the status was. Matt was laughing, put on hold by the FW store, and said "What kind of Firestone is this?" Matt apologized to me and said they deal with stuff like this all the time. The mechanic, Michael, said hed come get me personally regarding my car and wed take a test drive later. He said he took it on his own test drive beforehand, and noticed rings on the rotors, meaning they were not cut right, therefore causing the chatter. Michael said it looked like they were cut with a dull pocket knife. Two hours later, Michael came back with my car, described that the brake chatter & pads were fixed along with my rotors. Before we went on the test drive, he showed me my brakes and they looked smooth. The brakes felt perfect as well! Matt & Michael at this Kent Firestone are all about customer servoce, timeliness and quality work. They were keen on answering my questions and were very sympathetic of my situation. They didnt even charge me for their labor cost; I only had to pay $30 for the oil change. I am so grateful, and I will be a returning customer for all future car jobs I might need!

Wendy Bird

Ive been to this Firestone several times and had great experiences. Today I had a poor experience. To be fair, I averaged out the scores. Prior visits would have scored a 4 and 5, and todays a 1. I made an appointment online for my vehicle. I just wanted an oil change and an inspection. Late last night, a conflict came up at the exact time of my appointment. So I took the car in 30 minutes earlier than my scheduled appointment. I was in a hurry because I had to be somewhere soon, but when I went to the front desk, I was 5th in line. I thought, well, I could just leave my keys and call them since they have my information from past visits. While all the customers stood there waiting, 3 different employees came in. NONE of them acknowledged any of us. I expected a "Well be right with you," or something like that, but nobody said a thing. I just wanted to leave my keys, so I stepped to the side and walked up to one of the employees who was busy looking around for something. I said, "Excuse me, Sir?" And he was rude and terse with his reply to me, "Im with a customer right now." So I said, "Can I just leave my keys on the counter and..." and he interrupted me with a rude response (I mean, his tone was really rude), "Nope. Youll just have to be patient." To some people this may seem like no big deal, and thats okay, you can have that opinion. But this is MY review, and its MY opinion that counts. This employee was rude to me, and needlessly so. I have no desire to return to this location. To Firestone: please acknowledge your customers when they come in, and especially if there is a line. A simple acknowledgement would go a long way. And second, there is no reason to speak to your customers in a rude manner. We can take our cars anywhere else, we dont have to choose your store. So if we do choose your store, at least act like you appreciate us.

Chris Dubs

This is the biggest rip off. Repair a car for $844 but did that fix the issue no, I had to even call Corp because they decided to try and rip off a 19 year old kid I know. Then they say they cant check the car for 2 days and whined about the review they got saying how it hurt them, Does it end there, nope. So the kid takes the car back in, guess what they say, you still need another $452 worth of emissions work (the car is past the years requiring emissions work) But does that end the ordeal, of course not. I get several texts from this friend telling me how all of a sudden the car is having issues starting up. There was no issue with starting until we brought it to them. Now we had to cancel a trip and I have to go deal with these clowns again. Anyone know the number for Jesse and care to voice your complaint with us?

Ashley Wetherell

I got there wanting to get my tire fixed after running over a nail, the parking is limited so I parked in front of one of the bays to go inside to talk to someone, at that point, one of the techs yelled at me that, "thats a stupid area to park in" I tried to tell him why I was there and he said, "well you need to go inside" once I went inside the manager was no better, he told me that he had 10 cars left over from the day before and I could just leave it there all day and they "might" get to it, but that will probably still make me madder than I already was. Yes he actually said that. At that point I left and will never return, luckily the firestone in Covington is much more professional and courteous to the customers. Got in and out in 2.5 hours

Maria Huynh

[should be 0 stars] Went in to get a simple oil change, didnt get my car back until the next day because I was told that they lost my key and paperwork. The man that found my keys and did my oil wrote on my paperwork that my oil change would be free and gave me a coupon for my next oil change to be free as well. When I talked to the manager Randy all he had to say was "I wasnt here, I dont know what happened, but I doubt that happened," and then billed me for the work on my card without my authorization and despite the paperwork saying it was free. After years of being a loyal customer I am incredibly disappointed and canceling my card, never going back again.