Auburn Main Post Office

Reviews 4

JA

Janelle Hite

Title: Teresa the Hero. I went home for lunch to get a package out of the parcel box that had been delivered today. I retrieved the parcel box key from my private mail box, but was unable to unlock the parcel box (it worked yesterday when I had another package delivered and was a little tricky, but I was able to use it) because the key wouldnt go all the way in. I had to get back to work so when I had a few minutes, I googled the Auburn Post Office, found the local phone number expecting a nightmare of looped pass-offs, menu options that went nowhere, etc. HOWEVER, after 3 rings a human voice answered. She was friendly, had a similar sense of humor as I did, and is getting a message out to the carrier to put the package in the alternate box and if not able to I let her know it was okay to leave on the porch. She was also going to make a note to have the lock serviced so itll work. It was the best handled customer service/complaint call Ive EVER experienced. She took my number and said she or someone would let me know the outcome of where the package would be. When I was done with the call, I noticed there were a lot of reviews for the page I was on to find the phone number. The 3 I happened to read were very negative, ignorant, but understandably frustrating. I then decided this person at my local post office needed a positive review. Its so much easier for people to complain when theyre ticked off than someone to make a compliment when things go surprisingly great. It has taken much more time to create a google account to log into to write a review and write THIS review than it took for me to complete my request for help, but its worth it and hopefully this persons boss, the people that stand in those lines/get the runaround phone experiences, are overall just frustrated and write bad reviews will be able to see this one and know that there are probably a lot more satisfied people than just me with this experience. Teresa is the person at this post office that helped me and Im calling her my hero of the week! If I dont get my package, however, Ill be back to write another review...haha. Thank you Teresa, Ken Kenold, and all of those other hardworking, follow through type of postal employees we all wish to deal with during each experience!

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IA

Ian Mccuistion

*let me start by disclosing that i am in NO WAY associated with USPS* With all these 1 star reviews i felt obligated to write a review that wasnt extremely emotional, biased, and fueled by a recent problem. 1st major complaint: the line. I agree that every time i stop by the post office the line is out the door. However! once you start getting closer you realize why the line is moving so slow, almost nobody is ready! Last time in line i got to listen for 10 minutes while a woman argued/complained with the clerk that the post office didnt have free tape so she could close her box. I almost bought her the $4 roll of tape just so she would shut up and get out of everyones way. 2nd complaint: the phones. I do agree that it is extremely frustrating trying to contact a company to no avail but if its THAT important.... its probably worth a trip to the office. If youre calling for information, its probably on the website. And finally, if youre calling to complain.... youre probably the lady that b**ched about the free tape for 10 minutes before storming out. 3rd complaint: not enough employees. Lets be honest here the post office is a U.S. government agency.... anything the government touches will have issues. If they take people out of the field then you wont get your mail delivered. So you say they should just hire people? OK.. If the UPS store needs a new clerk they just hire one. If the post office needs one they have to fill out a form and send it to the regional headquarters where some bureaucrat thats never been to Washington decides if YOU need more clerks or not based on his bottom line. Again, im not some enraged postal clerk venting here. Im just tired of ignorant people raging about something they obviously have no grasp on. Yes the lines suck, yes the phones ring all day, and yes they need more employees. But instead of crying on Google how about you message your representatives, mayors, senators, congressmen, governors..... Or ANYONE who can actually help do something about it!

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KE

Kenneth Christensen

I recently made an order on amazon, given a tracking number, and patiently awaited delivery. On 9/20/15 I received email notification that the package was delivered. I thought it was odd that the post office would deliver on a sunday, I then checked my mail box and my porch and no package had been left. I then contacted amazon to notify them the package was not delivered and we discussed my refund options. I decided to wait in case, as my amazon rep suggested, that the package might have been marked as "delivered" when it was really just out for delivery. Then on 9/23/15 I called the auburn post office to notify them of the failure to deliver my order. I was met with rudeness and unacceptable behavior. The woman I spoke with assured me that when tracking the package it was deposited at my address. It was apparently beyond her understanding that the auburn office could make a mistake and treated me as if I was a liar. One week later on 9/30/15 my neighbor came to my house to deliver the package. Turns out they had received it. Due to a loss in the family, sorting their mail wasnt exactly a priority for them. The only explanation I could make is that the postal carrier transposed the zip code for the house address. This miss-delivery is problematic as if it had been delivered to other addresses in my neighborhood, I would not have received my order. However, the part of my experience that is most exasperating, is that I was treated as a liar when I notified the post office of THEIR mistake. What cause would I have to lie about not getting a package? I am dismayed at the overall lack of professionalism from this office. Complaints are not handled, and deliveries are spotty. There clearly needs to be greater levels of training in their work force to prevent problems like mine from happening, and should problems continue to arise, learn how to deal with them properly, rather than treating your clients as if they are the mistaken ones.

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A

Anonymous User

I agree w/ the other personabout the female clerk. Rude. I was being sent a package and had tracking info on it. Sometimes the site does not update for hours. So i stopped in to ask if they had gotten it and just not checked it in (since the post office was about to close for the weekend, i thought it was worth checking beforehand.) i have a po box (so they take their time putting package slips in it) & last time this happened, the lady working was nice. Checked tracking number, & found the package in the back. This time, that Asian lady just looked at me like i was stupid, like i was calling tech support b/c i forgot to push the power button on my computer. She asked if i checked the tracking number, which i had already explained i had done. She said, "Priority Mail 2to3day notguarantee." (I spaced the words according to her pronunciation.) i thought i heard her wrong so i asked, " NOT guaranteed?" and she said same thing as above. I tried to ask another question, but she interruped me by repeating herself. I felt like i'd been treated like an idiot, a unimportant peon of a customer & then dismissed w/ arrogance. Also, when i signed up to get a PO box, the older man who helped me was nice. But i don't understand the mailbox key fee. The contract says it's less than it is (i think it says $1/ key). But they charge $3/ key ($6 total), but only $2 is refundable. First of all, it's a government agency & shouldn't have people obscolete contracts, printing once price then charging another w/ no revision or addendum. Secondly, keys do not depreciate in value. Why is only 33% ($2 of $6) refundable? If it's a deposit, it should be returned when i give back the key.

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