Federal Way Post Office

Reviews 9

BE

Bender Rodriguez

I have a package that was or shall I say as of this date 5-18-2017 that is suppose to get to Alaska which had a delivery date of the 17th of May. Today is the 18th and still nothing delivered. Checked the tracking and as of the 13th it says its sitting in this post offices facility and hasnt left yet and its been 5 days. Looking at the reviews I am to see that I am not the only one with issues of held packages or packages not going anywhere after arriving at this facility. What a joke...Im sitting on a 20 minute hold as we speak as I am trying to reach a customer service representative at the USPS 800 number. I really wish the postmaster would investigate this location. Review cameras if they have them. Send a package through undercover to find out what happens with the packages. Seriously something needs to be done cause clearly with a lot of the same like issues and this behavior still exists shows that nobody cares to fix the problem or stop these issues from happening. What a disgrace. I guess when you are the government you can do what you want, when you want, and however you see fit. Disgusting.

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Kaylee Johnson

I mailed a package November 2nd to a paid-in-full customer. Ive already received & cashed his check. Its now November 20th and he still has not received it. I mail about 20-30 packages a month, and not one package has been delivered in more than 5 days unless a weekend was involved. My package had a return address of Elko, NV & a Ship to address of Newburg, Oregon. Clearly printed on the label, my receipt clearly states that was the destination. About 8 days later my package is in Arizona for no explainable reason. The package has now traveled to Federal Way for the SECOND time, and is now DELAYED for the SECOND TIME! Makes me look like Im doing bad business from the customers eyes. Reading all of the reviews, it seems the owner of the Federal Way post office likes to make excuses and blame all of the missing & delayed packages on the Seattle Network Distribution Center. Either way, I will be calling first thing Monday to complain and see if I can request the package be Returned to Sender so I can reship it thru UPS or FedEx.

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ANGELICA MARTINEZ

I have no idea how this post office is still open. How is no one from the higher ups seeing that this place has a rating of 1.3 and whats even worst is the lowest you can put is 1 star cause you cant put a 0. My package arrived there on April 7 and was suppose to arrive on April 9 for my dads birthday and he still hasnt received it. I called 15 times as soon as the office opened to make sure that they arent busy and will be able to answer my call but no one answered. Surprise.! I ended up calling the number they tell you to call and its just a recorded message. Another Surprise! I finally tracked my package today and guess what its in MEMPHIS, TN! WHY IN THE WORLD IS MY PACKAGE IN MEMPHIS TENNESSEE WHEN IT WAS SUPPOSE TO GO TO TACOMA, WA FROM YOUR OFFICE. NO MORE BS EXCUSES YOU GUYS NEED TO START BEING ACCOUNTABLE FOR YOUR ACTIONS!!!!!

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Meghan Poling

Id give this facility zero stars if I could. Shoot, Id give the entire USPS zero stars. My daughters birthday present from her grandfather is now a week late because the idiots at this facility sent it to NEW JERSEY instead of up to northwestern Washington, where it was supposed to go. The package came from Ohio! This is inexcusable. Our mail is consistently lost or sent back "attempted undeliverable" because the postal workers aretoo lazy to do the job we pay entirely too much for then to do. I even had a package delivered to my house once that *I* had mailed out the day before to someone else, with the USPS generated label on it. Then they expected me to pay postage again because they are incompetent. Use UPS or FedEx. Dont bother with the USPS. Its run by a bunch of morons who are highly overpaid for doing nothing.

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Ira White Jr.

This USPS Facility is the worst it has been for years, every time I have a package that gets scanned into the Federal Way, Washington facility it takes a week or longer to leave the facility or it says that it left the facility but it doesnt arrive anywhere for a week or longer! It has been like this for years Im finally fed up with this bs facility! I know plenty of other people that feel the same way about this place! Im going to look at petitions, contacting the government for complaints, and the better business Bureau, news networks, that facility is run by incompetent people and Im tired of my packages getting stuck there! Im seriously looking up every way to get this noticed and on the radar so this stops!

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Jim Boober

At first I believed this was just impossibly busy, know I understand it is to avoid accountability. My package from Arizona had reached to within 80 miles of me at the Federal Way sorting facility, who then sent it to Atlanta, GA ????? A five day dead space with Federal Way as the last point of discharge. Online customer service # is automated and useless, telling me the same information the tracking page gives me, nothing. EVERY SINGLE PACKAGE I HAVE SENT FROM NOW ON, I WILL SPECIFICALLY ASK TO NOT USE USPS. The people will soon stand for this type of business practice no longer, and bulk junk mail will be your only viable avenue for customers. I will wave at you as you crash and burn. Dani

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Sean Newhouse

Indeed, suckass service!!!! it went from occasional to constantly worrying if ill get mail on time so then I used certified and still got run arounds from yet another ill tempered and shady postal doofus in need of an ego boost so finally now getting my mail sent express. Its taken up to almost 2 weeks to get my mail before!! Mail lady found it hidden in the corner somewhere. Theyve got a lotta gaul taking it up with me and ive had other run ins with these sobs!! And getting others mail frequently and once again interfering and telling me what to do with my mail.... and then my reply. Alot of em need to be in prison, ive had mail not show up before as well and my apt mgr noticed how they are as well

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Zach Cratty

Poor, awful, not sure if I want to add other negative adjectives to explain this crappy office. I have a package that got from London to Federal Way in 3days, including customs. I have not received my package from Federal Way even though it has been "in transit" for 3 days. Then you try to call them and guess what, they do not answer their phone. Surprise, I know... A horribly run location has another flaw. Overall I feel helpless and wish I could request my packages go to ANY other post office. Shoot, I would drive to OR before having my mail at Federal Way. Sorry if your mail is here, kiss it goodbye for now. You might receive it in a couple weeks after it gets to Federal Way.

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Teresa Womble

I WANT TO KNOW WHERE MY PACKAGE IS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! December 1, 2014 , 2:12 am Departed USPS Facility FEDERAL WAY, WA 98003 Your item departed our USPS facility in FEDERAL WAY, WA 98003 on December 1, 2014 at 2:12 am. The item is currently in transit to the destination. Information, if available, is updated periodically throughout the day. Please check again later. November 30, 2014 , 10:39 pm Arrived at USPS Facility FEDERAL WAY, WA 98003 November 29, 2014 , 9:10 pm Arrived at USPS Origin Facility ANAHEIM, CA 92899 November 29, 2014 , 5:06 pm Departed Post Office NORCO, CA 92860 November 29, 2014 , 5:03 pm Picked up by Request NORCO, CA 92860

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